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Configuring Softkey Templates Chapter 5 Configuring Features, Templates, Services, and Users To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7970 Series template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial. The recommended standard Cisco Unified IP Phone 7970 Series template uses buttons 1 and 2 for lines, assigns buttons 3 through 5 as speed dial, and buttons 6 through 8 as Hold, Conference, and Transfer, respectively. To avoid confusion for users, do not assign a feature to a button and a softkey at the same time. For more information about softkey templates, see Configuring Softkey Templates, page 5-26. Configuring Softkey Templates Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone 7970 Series. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard Assistant, Standard Manager, and Standard Shared Mode Manager An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template. To configure softkey templates, choose Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. 5-26 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01

Section	Page
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)	1
Contents	5
Preface	13
An Overview of the Cisco Unified IP Phone	19
Understanding the Cisco Unified IP Phone 7970 Series	20
What Networking Protocols Are Used?	22
What Features are Supported on the Cisco Unified IP Phone 7970 Series?	27
Feature Overview	28
Configuring Telephony Features	29
Configuring Network Parameters Using the Cisco Unified IP Phone	29
Providing Users with Feature Information	30
Understanding Security Features for Cisco Unified IP Phones	30
Overview of Supported Security Features	33
Understanding Security Profiles	37
Identifying Encrypted and Authenticated Phone Calls	37
Establishing and Identifying Secure Conference Calls	38
Call Security Interactions and Restrictions	39
Supporting 802.1X Authentication on Cisco Unified IP Phones	40
Overview	41
Required Network Components	41
Best Practices-Requirements and Recommendations	42
Security Restrictions	43
Overview of Configuring and Installing Cisco Unified IP Phones	44
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	44
Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager	45
Installing Cisco Unified IP Phones	49
Checklist for Installing the Cisco Unified IP Phone 7970 Series	50
Preparing to Install the Cisco Unified IP Phone on Your Network	53
Understanding Interactions with Other Cisco Unified IP Communications Products	54
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	54
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	55
Providing Power to the Phone	56
Power Guidelines	57
Phone Power Consumption and Display Brightness	58
Power Outage	59
Obtaining Additional Information about Power	59
Understanding Phone Configuration Files	60
Understanding the Phone Startup Process	62
Adding Phones to the Cisco Unified Communications Manager Database	65
Adding Phones with Auto-Registration	66
Adding Phones with Auto-Registration and TAPS	67
Adding Phones with Cisco Unified Communications Manager Administration	68
Adding Phones with BAT	69
Using Cisco Unified IP Phones with Different Protocols	70
Converting a New Phone from SCCP to SIP	70
Converting an In-Use Phone from SCCP to SIP	71
Converting an In-Use Phone from SIP to SCCP	71
Deploying a Phone in an SCCP and SIP Environment	72
Determining the MAC Address of a Cisco Unified IP Phone	72
Setting Up the Cisco Unified IP Phone	73
Before You Begin	74
Network Requirements	74
Cisco Unified Communications Manager Configuration	74
Understanding the Cisco Unified IP Phone 7970 Series Components	75
Network and Access Ports	75
Handset	76
Speakerphone	76
Headset	77
Audio Quality Subjective to the User	77
Connecting a Headset	78
Disabling a Headset	78
Using External Devices with Your Cisco Unified IP Phone	78
Installing the Cisco Unified IP Phone	79
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	82
Adjusting the Placement of the Cisco Unified IP Phone	84
Adjusting Cisco Unified IP Phone Footstand and Phone Height	84
Securing the Phone with a Cable Lock	84
Mounting the Phone to the Wall	86
Verifying the Phone Startup Process	87
Configuring Startup Network Settings	89
Configuring Security on the Cisco Unified IP Phone	89
Configuring Settings on the Cisco Unified IP Phone	93
Configuration Menus on the Cisco Unified IP Phone 7970 Series	93
Displaying a Configuration Menu	95
Unlocking and Locking Options	96
Editing Values	97
Overview of Options Configurable from a Phone	98
Network Configuration Menu	99
Device Configuration Menu	108
CallManager Configuration Menu	108
SIP Configuration Menu (SIP Phones Only)	111
SIP General Configuration Menu	111
Line Settings Menu	113
Call Preferences Menu	114
HTTP Configuration Menu	116
Locale Configuration Menu	117
NTP Configuration Menu (SIP Phones Only)	118
UI Configuration Menu	119
Media Configuration Menu	122
Power Save Configuration Menu	128
Ethernet Configuration Menu	129
Security Configuration Menu	130
QoS Configuration Menu	132
Network Configuration	133
Security Configuration Menu	138
CTL File Menu	140
Trust List Menu	142
802.1X Authentication and Status	143
Configuring Features, Templates, Services, and Users	147
Telephony Features Available for the Phone	148
Configuring Corporate and Personal Directories	170
Configuring Corporate Directories	170
Configuring Personal Directory	170
Modifying Phone Button Templates	171
Configuring Softkey Templates	172
Setting Up Services	173
Adding Users to Cisco Unified Communications Manager	173
Managing the User Options Web Pages	174
Giving Users Access to the User Options Web Pages	174
Specifying Options that Appear on the User Options Web Pages	175
Customizing the Cisco Unified IP Phone	177
Customizing and Modifying Configuration Files	177
Creating Custom Phone Rings	178
Ringlist.xml File Format Requirements	179
PCM File Requirements for Custom Ring Types	180
Configuring a Custom Phone Ring	180
Creating Custom Background Images	181
List.xml File Format Requirements	181
PNG File Requirements for Custom Background Images	182
Configuring a Custom Background Image	183
Configuring Wideband Codec	185
Configuring the Idle Display	185
Automatically Disabling the Cisco Unified IP Phone Touchscreen	187
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	191
Model Information Screen	192
Status Menu	193
Status Messages Screen	194
Network Statistics Screen	204
Firmware Versions Screen	206
Expansion Module(s) Screen (SCCP Phones Only)	207
Call Statistics Screen	208
Monitoring the Cisco Unified IP Phone Remotely	213
Accessing the Web Page for a Phone	214
Disabling and Enabling Web Page Access	215
Device Information	216
Network Configuration	218
Network Statistics	223
Device Logs	227
Streaming Statistics	227
Troubleshooting and Maintenance	235
Resolving Startup Problems	236
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	236
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	237
Identifying Error Messages	238
Checking Network Connectivity	238
Verifying TFTP Server Settings	238
Verifying IP Addressing and Routing	239
Verifying DNS Settings	239
Verifying Cisco Unified Communications Manager Settings	239
Cisco Unified Communications Manager and TFTP Services Are Not Running	240
Creating a New Configuration File	241
Registering the Phone with Cisco Unified Communications Manager	242
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	242
Cisco Unified IP Phone Resets Unexpectedly	242
Verifying Physical Connection	243
Identifying Intermittent Network Outages	243
Verifying DHCP Settings	243
Checking Static IP Address Settings	244
Verifying Voice VLAN Configuration	244
Verifying that the Phones Have Not Been Intentionally Reset	244
Eliminating DNS or Other Connectivity Errors	245
Checking Power Connection	246
Troubleshooting Cisco Unified IP Phone Security	246
General Troubleshooting Tips	249
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	253
Resetting or Restoring the Cisco Unified IP Phone	253
Performing a Basic Reset	254
Performing a Factory Reset	255
Using the Quality Report Tool	256
Monitoring the Voice Quality of Calls	256
Using Voice Quality Metrics	257
Troubleshooting Tips	258
Where to Go for More Troubleshooting Information	260
Cleaning the Cisco Unified IP Phone	260
Providing Information to Users Via a Website	261
How Users Obtain Support for the Cisco Unified IP Phone	262
Giving Users Access to the User Options Web Pages	262
How Users Access the Online Help System on the Phone	262
How Users Get Copies of Cisco Unified IP Phone Manuals	263
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)	264
How Users Subscribe to Services and Configure Phone Features	264
How Users Access a Voice-Messaging System	265
How Users Configure Personal Directory Entries	266
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	266
Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series	269
Supporting International Users	277
Adding Language Overlays to Phone Buttons	277
Installing the Cisco Unified Communications Manager Locale Installer	278
Technical Specifications	279
Physical and Operating Environment Specifications	279
Cable Specifications	280
Network and Access Port Pinouts	281

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Chapter 5

Configuring Features, Templates, Services, and Users

Configuring Softkey Templates

5-26

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1

OL-14626-01

To modify a phone button template, choose

Device > Device Settings > Phone

Button Template

from Cisco Unified Communications Manager Administration.

To assign a phone button template to a phone, use the Phone Button Template

field in the Cisco Unified Communications Manager Administration Phone

configuration window. Refer to

Cisco Unified Communications Manager

Administration Guide

and

Cisco Unified Communications Manager System Guide

for more information.

The default Cisco Unified IP Phone 7970 Series template that ships with the

phone uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial.

The recommended standard Cisco Unified IP Phone 7970 Series template uses

buttons 1 and 2 for lines, assigns buttons 3 through 5 as speed dial, and buttons 6

through 8 as Hold, Conference, and Transfer, respectively.

To avoid confusion for users, do not assign a feature to a button and a softkey at

the same time.

For more information about softkey templates, see

Configuring Softkey

Templates, page 5-26

Configuring Softkey Templates

Using Cisco Unified Communications Manager Administration, you can manage

softkeys associated with applications that are supported by the Cisco Unified IP

Phone 7970 Series. Cisco Unified Communications Manager supports two types

of softkey templates: standard and nonstandard. Standard softkey templates

include Standard User, Standard Feature, Standard Assistant, Standard Manager,

and Standard Shared Mode Manager An application that supports softkeys can

have one or more standard softkey templates associated with it. You can modify

a standard softkey template by making a copy of it, giving it a new name, and

making updates to that copied softkey template. You can also modify a

nonstandard softkey template.

To configure softkey templates, choose

Device > Device Settings > Softkey

Template

from Cisco Unified Communications Manager Administration. To

assign a softkey template to a phone, use the Softkey Template field in the

Cisco Unified Communications Manager Administration Phone configuration

window. Refer to

Cisco Unified Communications Manager Administration Guide

and

Cisco Unified Communications Manager System Guide

for more information.