Cisco SPA1001 Administration Guide - Page 168

Attendant Call Transfer, Unattended or Blind Call Transfer

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Enhanced Services Attendant Call Transfer Appendix C User Guidelines Service description User action required to activate or use Attendant Call Transfer lets a customer use their touchtone phone to send a call to any other phone, inside or outside their business, including a wireless phones. While in a call with the party to be transferred: 1. Press the switch hook or flash button on the phone to place the party on hold 2. Listen for three short tones followed by dial tone 3. Dial the number to which you will transfer the caller 4. Stay on the line until the called number answers 5. Announce the call 6. Press the switch hook or flash button adding the held party to the call 7. Hang up to connect the two parties and transfer the call Expected call and network behavior User action required to deactivate or end Note You can hook flash while the third party is ringing to start an early conference, and then hang up to complete the transfer without waiting for the third party to answer first. When the user presses the switch hook or flash button, the transferee is placed on hold. When the user successfully dials the transfer number and the party answers, the transferee can be added to the call by pressing the switch hook or flash button, creating a three-way conference. When the user hangs up the phone, the transferee and the called party remain in a call. Not applicable. Unattended or "Blind" Call Transfer Service description User action required to activate or use Unattended or "Blind" Call Transfer lets a customer use their touchtone phone to send a call to any other phone, inside or outside their business, including a wireless phones. While in a call with the party to be transferred: 1. Press the switch hook or flash button on the phone to place the party on hold 2. Enter *98 3. Dial the number to which you will transfer the caller The call is transferred when a complete number is entered. You will hear a short confirmation tone, followed by regular dial tone Linksys ATA Administrator Guide C-6 Document Version 3.01

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C-6
Linksys ATA
Administrator Guide
Document Version 3.01
Appendix C
User Guidelines
Enhanced Services
Attendant Call Transfer
Unattended or “Blind” Call Transfer
Service description
Attendant Call Transfer lets a customer use their touchtone phone to send a
call to any other phone, inside or outside their business, including a
wireless phones.
User action required to
activate or use
While in a call with the party to be transferred:
1.
Press the switch hook or flash button on the phone to place the party on
hold
2.
Listen for three short tones followed by dial tone
3.
Dial the number to which you will transfer the caller
4.
Stay on the line until the called number answers
5.
Announce the call
6.
Press the switch hook or flash button adding the held party to the call
7.
Hang up to connect the two parties and transfer the call
Note
You can hook flash while the third party is ringing to start an early
conference, and then hang up to complete the transfer without
waiting for the third party to answer first.
Expected call and
network behavior
When the user presses the switch hook or flash button, the transferee is
placed on hold. When the user successfully dials the transfer number and
the party answers, the transferee can be added to the call by pressing the
switch hook or flash button, creating a three-way conference. When the
user hangs up the phone, the transferee and the called party remain in a call.
User action required to
deactivate or end
Not applicable.
Service description
Unattended or “Blind” Call Transfer lets a customer use their touchtone
phone to send a call to any other phone, inside or outside their business,
including a wireless phones.
User action required to
activate or use
While in a call with the party to be transferred:
1.
Press the switch hook or flash button on the phone to place the party
on hold
2.
Enter *98
3.
Dial the number to which you will transfer the caller
The call is transferred when a complete number is entered. You will hear a
short confirmation tone, followed by regular dial tone