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Compaq ProLiant 1600 Manual
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- Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 1
ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide First Edition (October 1997) Document Part Number 149036-001 Spares Part Number 298015-001 Compaq Computer Corporation - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 2
mark of Compaq Computer Corporation. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide First Edition (October 1997) Document Part Number 149036-001 Spares Part - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 3
...2-6 Left Side Access Panel 2-7 Top Cover ...2-8 Right Side Access Panel 2-9 Mass Storage ...2-10 Hot-Plug Drive Cage 2-11 CD-ROM Drive 2-12 Diskette Drive ...2-13 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 4
Processor Test Error Codes 3-18 Memory Test Error Codes 3-19 Keyboard Test Error Codes 3-20 Parallel Printer Test Error Codes 3-21 Video Display Unit Test Error Codes 3-21 Diskette Drive Test Error Codes 3-22 Monochrome Video Board Test Error Codes 3-22 Serial Test Error Codes 3-23 Modem - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 5
Compaq ProLiant 1200 Processor Board 4-4 Components ...4-4 Rear Connectors and LEDs 4-5 SW1 - Bus/Core Ratio Settings 4-6 System I/O Board...4-7 Components ...4-7 Rear Connectors 4-8 SW1 - System Maintenance Switch 4-9 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 6
vi Contents Chapter 5 Physical and Operating Specifications System Unit ...5-2 Power Supply ...5-3 Compaq ProLiant 1600 5-3 Compaq ProLiant 1200 5-4 Dual Inline Memory Modules (DIMMs 5-4 1.44-MB Diskette Drive 5-5 16X CD-ROM Drive 5-6 Index - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 7
for the Compaq ProLiant 1600 and ProLiant 1200 Servers. s Chapter 5 - Physical and Operating Specifications Provides the physical and operating specifications for the Compaq ProLiant 1600 and ProLiant 1200 Servers. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 8
. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. Technician Notes Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 9
front and back of the computer. IMPORTANT: Any indication of repair at the component level or modification of a printed wiring board may void any warranty. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 10
t CompuServe - The keywords are "GO COMPAQ". t Prodigy - Choose the "Jump" navigation command, then enter the keyword "COMPAQ". t America Online - Enter the keyword "COMPAQ". s Compaq Download Facility: Call 1-281-518-1418 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 11
and Service Guides (MSGs) s Server reference guides Compaq SmartStart and Support Software CD Compaq SmartStart and Support Software CD is located in the Server Setup and Management pack and contains: s System Configuration Utility software s ROMPaq s Drivers Compaq Management CD Compaq Management - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 12
to this guide, the following information sources are available: s User Documentation s Compaq Service Quick Reference Guide s Service Training Guides s Compaq Service Advisories and Bulletins s Compaq QuickFind s Compaq Insight Manager Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 13
breakdown and a spares parts list for the Compaq ProLiant 1600 and ProLiant 1200 Servers. See Table 1-1 for the names of referenced spare parts. Mechanical Parts Exploded View 3 22 23 12 11 4 13 17 20 14 15 7 3 5 8 6 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 14
1-2 Illustrated Parts Catalog Figure 1-1. Exploded View of the Compaq ProLiant 1600 and ProLiant 1200 Server Mechanical Parts System Components Exploded View 12 22 23 12 9 10 20 27 21 1600 29 30 25 8 19 17 24 24 16 18 26 21 28 1200 - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 15
1-3 Figure 1-2. Exploded View of the Compaq ProLiant 1600 and ProLiant 1200 Server System Components Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 16
Illustrated Parts Catalog Spares Parts List Table 1-1 Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers Item Description Spares Part # CHASSIS 1 Chassis (ProLiant 1600 only) 298011-001 2 Chassis (ProLiant 1200 only) 333560-001 3 Top Cover and Left Side Access Panel 271927 - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 17
199598-001 * 58 4.3-GB Non-Hot-Pluggable Fast-Wide SCSI-2 Hard Drive 199599-001 * 59 4.3-GB Hot-Pluggable Fast-SCSI-2 Hard Drive 199584-001 * 60 4.3-GB Non-Hot-Pluggable Fast-SCSI-2 Hard Drive 199585-001 * Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 18
1-6 Illustrated Parts Catalog Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers Continued Item Description Spares Part # OPTIONS (continued) 61 2.1-GB Hot-Pluggable Wide Ultra 1-inch Hard Drive 242603-001 * 62 2.1-GB Non-Hot-Pluggable Wide Ultra 1-inch Hard Drive 242604- - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 19
service Compaq ProLiant 1600 and ProLiant 1200 Servers, you might need the following: s Torx T-15 screwdriver s From the Compaq SmartStart and Support drives PCB assembly side down. s Use conductive field service tools. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 20
area contains no operator serviceable parts. To reduce the server. 4. For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the ProLiant 1600 and ProLiant 1200 Servers Setup and Installation Guide for instructions - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 21
. Heed all cautions and warnings throughout the installation instructions that came with the server. CAUTION: Electrostatic discharge can damage electronic components. Information" in this chapter, for more information. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 22
. s If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies. CAUTION: The Compaq ProLiant Server must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 23
in operation during a power failure. CAUTION: The ProLiant 1600 and ProLiant 1200 Servers must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 24
2-6 Removal and Replacement Procedures Front Bezel To remove the front bezel: 1. Unlock the front bezel keylock. 2. Open the front bezel. 3. Lift up the front bezel and pull it away from the chassis. Figure 2-1. Removing the Front Bezel Reverse steps 1 through 3 to replace the front bezel. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 25
the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Place the server on its left side. 4. Remove the T-15 screw from each foot . 5. Pivot each foot each foot snaps securely in its holders. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 26
2-8 Removal and Replacement Procedures Left Side Access Panel Remove the top cover to service the hot-plug drive cage, CD-ROM drive, power supply, and backplane board. To remove the left side access panel: WARNING: To reduce the risk - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 27
2-9 Top Cover Remove the top cover to service the PCI and EISA boards, system switches, signal cables, I/O fan, Integrated Management Display (if installed), and Top Cover Reverse steps 1 through 5 to replace the top cover. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 28
2-10 Removal and Replacement Procedures Right Side Access Panel Remove the right side access panel to convert from tower to rack or to replace a damaged panel. To remove the right side access panel from the chassis: 1. Perform the preparation procedures. See page 2-2. 2. Remove the front bezel. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 29
Figure 2-6. Server Drive Positions Drive Position 0 1 2 3 4 5 6 Table 2-1 Description of Drive Bays Configuration Hot-Plug Drive Bay Hot-Plug Drive Bay Hot-Plug Drive Bay Media Slot Media Slot CD-ROM Drive Diskette Drive Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 30
2-12 Removal and Replacement Procedures Hot-Plug Drive Cage To remove the hot-plug drive cage: 1. Perform the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Remove the left side access panel. See page 2-8. 4. Disconnect all cables from the hot-plug drive cage. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 31
out the front of the chassis. 7. Disconnect the power cable. Figure 2-8. Removing the CD-ROM Drive Reverse steps 1 through 7 to replace the CD-ROM drive. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 32
2-14 Removal and Replacement Procedures Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Remove the top cover. See page 2-9. 4. Disconnect all cables from the diskette drive. 5. Remove the two T-15 screws - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 33
2-15 Cable Diagrams Figure 2-10. IDE CD-ROM Drive Cable Diagram Figure 2-11. Diskette Drive Cable Diagram Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 34
2-16 Removal and Replacement Procedures Figure 2-12. Hot-Plug Drive Cage Cable Folding and Routing Diagram (ProLiant 1600) Figure 2-13. Hot-Plug Drive Cage Cable Folding and Routing Diagram (ProLiant 1200) - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 35
the System I/O Board Cage Reverse steps 1 through 7 to replace the system I/O board cage. Install any boards removed in step 4 onto the replacement system I/O board cage. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 36
cover. See page 2-9. 3. Loosen the single thumbscrew attaching the I/O fan to the chassis . 4. Tilt the top of the I/O fan forward and away from the chassis . 5. Disconnect the I/O fan cable and slide it out of the clip . 6. Lift the I/O fan away from the chassis. 1 2 3 Figure 2-15. Removing the - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 37
the presence of electrical shock hazards. The enclosed area contains no operator-serviceable parts. To reduce the risk of injury from electrical shock hazards, do . 2 3 1 Figure 2-16. Removing the Power Switch Housing Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 38
2-20 Removal and Replacement Procedures 6. Unwind the power supply cables and LED cables from the strain-relief casing and disconnect them from the power switch. Power SCSI Activity Figure 2-17. Disconnecting the Power Switch Cables Reverse steps 1 through 6 to replace the power switch and cable - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 39
, Pentium II adapter board (ProLiant 1600 only), processor, processor power module, terminator board, memory expansion board, and memory. See Chapter 1, "Illustrated . 2 1 Figure 2-18. Pulling Out the Processor Cage Lever Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 40
2-22 Removal and Replacement Procedures 5. Pull the processor cage out through the back of the chassis. Figure 2-19. Removing the Processor Cage Reverse steps 1 through 5 to replace the processor cage. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 41
: If a single processor is installed, a terminator board must be installed (Compaq ProLiant 1600 only). 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor 4 to replace the Pentium II adapter board. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 42
Procedures Terminator Board IMPORTANT: If a single processor is installed, a terminator board must be installed (Compaq ProLiant 1600 only). To remove the terminator board from the Compaq ProLiant 1600: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21 - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 43
. 5. Slide the processor from the Pentium II adapter board . 1 2 1 Figure 2-22. Removing the Processor from the Compaq ProLiant 1600 Server Reverse steps 1 through 5 to replace the Compaq ProLiant 1600 processor. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 44
2-26 Removal and Replacement Procedures Compaq ProLiant 1200 To remove the Compaq ProLiant 1200 processor: 1. Perform the preparation procedures. See page 2-2. 2. board . 1 1 1 2 Figure 2-23. Removing the Processor from the Compaq ProLiant 1200 Server Reverse steps 1 through 4 to replace the - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 45
5 to replace a processor power module in the Compaq ProLiant 1600 Server. The clips on the processor power module will snap into a locked position automatically when the processor power module is pushed into the slot. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 46
the processor board . 1 2 Figure 2-25. Removing the Processor Power Module from the Compaq ProLiant 1200 Server Reverse steps 1 through 5 to replace a processor power module in the Compaq ProLiant 1200 Server. The clips on the processor power module will snap into a locked position automatically - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 47
the memory board . 4. Lift up the memory expansion board to unplug it from the processor board slot . 1 2 Figure 2-26. Removing the Memory Expansion Board Reverse steps 1 through 4 to replace the memory expansion board. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 48
Memory Compaq ProLiant 1600 Servers ship standard with 64 megabytes of memory (two 32-MB DIMMs) installed on the processor board. Memory is expandable to 512 megabytes. Compaq ProLiant 1200 Servers ship standard with 32 megabytes of memory (two 16-MB DIMMs) installed on the memory board. Memory - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 49
. Open the cage door. 3. Locate the appropriate DIMM socket on the processor board or the memory expansion board. If necessary, remove the memory expansion board and place it on a non-conductive work surface. See page 2-29. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 50
module . 5. Pull the module from the board . 1 2 1 Figure 2-29. Removing a DIMM from the Processor Board (ProLiant 1600 only) 2 1 1 Figure 2-30. Removing a DIMM from the Memory Expansion Board Reverse steps 1 through 5 to replace the DIMM. The DIMM can be installed in only one way. Match the - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 51
Bank 6 2 x 16 MB 2 x 32 MB Table 2-3 Examples of DIMM Upgrade Combinations - Compaq ProLiant 1200 Total Memory 32 MB 64 MB 64 MB 128 MB 128 MB 128 MB 128 MB 256MB 256 MB 256 4 2 x 16 MB 2 x 64 MB 2 x 32 MB 2 x 64 MB Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 52
page 2-2. 2. Remove the left side access panel. See page 2-8. 3. Remove the processor cage. See page 2-21. 4. (Compaq ProLiant 1600 only) Slide the hot-plug drive cage out slightly . 5. (Compaq ProLiant 1600 only) Remove the processor baffle by detaching the velcro holding it to the power supply - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 53
backplane board down slightly and pull it from its mounting posts. Figure 2-32. Removing the Backplane Board Reverse steps 1 through 8 to replace the backplane board. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 54
the hook-and-loop fastener strip as indicated in the following illustration. 6. Place the sticker included with your battery kit on the back of your server above the power connector. 7. Run the System Configuration utility to reconfigure the - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 55
s Utility Access s Power-On Self-Test (POST) s Diagnostics Software s Drive Array Advanced Diagnostics (DAAD) s Integrated Management Log s Rapid Recovery Services s Remote Service Features s ROMPaq s Compaq Insight Manager Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 56
Utility Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to , the Compaq utilities are automatically available on the system partition. The system partition could also have been created during a manual system installation - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 57
create from the list and follow the instructions on the screen. s Run the Utilities from the Compaq SmartStart and Support Software CD. IMPORTANT: Only the System Utility, select Run Array Configuration Utility. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 58
the screen during POST or after resetting the system, follow the instructions in Table 3-1. The error messages and codes listed in Table 3-1 include all codes generated by Compaq products. Your system generates only those codes that are applicable to your configuration and options. Table 3-1 POST - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 59
Options Not Set None 2S System board failure. Configuration incorrect. Run Diagnostics. Replace failed assembly as indicated. Run the System Configuration Utility and correct. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 60
3-6 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem 163-Time & 2S Invalid time or date in Date Not Set configuration memory. 164-Memory 2S Configuration Size Error memory incorrect. 170- Expansion Device Not Responding - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 61
Revision Mismatch 180-Log Reinitialized 201-Memory Error None None None Processor type or step does not match configuration memory. A board was installed that Diagnostics. Replace failed assembly as indicated. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 62
3-8 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem 203-Memory None RAM failure. Address Error 205-Cache Memory Error None Cache memory error. 205-Option Cache Memory Error 206-Cache Controller Error None None Option - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 63
the processor from the .CFG file. Run Diagnostics. Replace failed assembly as indicated. Turn off the computer, then reconnect the keyboard. Replace the keyboard. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 64
3-10 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem ZZ-301- None Keyboard failure. (ZZ Keyboard Error represents the Keyboard Scan Code.) 303-Keyboard None System board, Controller Error keyboard, or mouse - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 65
coprocessor not configured. Run the System Configuration Utility and correct. Coprocessor or configuration error. 1. Run the System Configuration Utility and correct. 2. Replace the coprocessor. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 66
Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem 1151-Com Port 2S COM4. 1600-Server None Server Manager/R Manager/R board failure. Error Failure code displays low on power. 1614- None Redundant fan failure detected 1701-SCSI None A test - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 67
the internal connector has SCSI termination attached. 2. For option card SCSI controllers, ensure that only one of the two internal connectors has termination attached. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 68
Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem 1703-SCSI None Incorrect cabling. SCSI termination attached. Use fixed-disk device driver that supports virtual mode memory services. Run Diagnostics. Replace failed assembly as indicated - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 69
Disk 1 failed Identify command 1760-Fixed Disk 0 does not support Block Mode 1761-Fixed Disk 1 does not support Block Mode None None None None Fixed disk drive error. System Configuration Utility and correct. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 70
Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem 1764-Slot x Drive Array - Appears to Conflict With an ISA Card. ISA cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 71
3-17 Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 72
3-18 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem 1769-Slot x None SMART-2 Controller Drive Array - error. Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 73
in the Array Accelerator and retain the newer data on the drives. External and internal SCSI drives are both configured to Port 1. Reconfigure drives. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 74
Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem 1777-Drive None Cooling fan failure, Array error. Defective drive and/or cables. Configuration error. Action Inspect for cooling fan failure or open side panel. No action necessary. If this message appears - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 75
Error Messages Continued Error Code Audible Beeps L=Long S= to reset configuration - all data will be lost. None Probable Source of Problem Action Interim Data Recovery mode. Data has not been recovered yet. Press F1 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 76
3-22 Diagnostic Tools *NOTE: The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive or by noise on the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive replacement, repair the - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 77
3-23 POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem 1789-Drive Not None Cable or hard drive Responding, System Configuration Utility and Diagnostics and correct. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 78
be written to drive array. None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power was then restored within eight to ten days, and the data in the Array Accelerator was flushed to the drive array. No action necessary - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 79
-on hours. Match the Array Accelerator to the correct drive array, or run the System Configuration Utility to clear the data in the Array Accelerator. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 80
. None Array Accelerator is defective or has been removed. 1. Check that the Array Accelerator is properly seated. 2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the Array Accelerator. Continued - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 81
. Processor fan not installed or spinning. Action Enable Array Accelerator. Enable Array Accelerator. Press F1 to continue with logical drives disabled or F2 to accept data loss and re-enable logical drive. Check fans. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 82
3-28 Diagnostic Tools (Run System Configuration Utility - F10 key) (RESUME - F1 KEY) None None A configuration error Press F10 to run System occurred during POST. Configuration Utility. As indicated to continue. Press the F1 key. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 83
s Diagnose Drive Array Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error codes help identify possible defective subassemblies. error messages. 4. Turn on the computer. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 84
142054-001). 8. Run the latest version of Diagnostics. Primary Processor Test Error Codes The 100 series of Diagnostic error codes identifies failures include the processor). Table 3-2 Primary Processor Test Error Codes Error Code Description 101-xx CPU test failed. 103-xx 104-xx 105-xx 106 - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 85
failed. 1. Verify the speaker connection and retest. 2. Replace the speaker and retest. 3. Replace the system board and retest. Replace the system board and retest. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 86
may require replacement of the memory expansion board, the memory modules, or the processor assembly. Table 3-3 Memory Test Error Codes Error Code Description 200-xx Invalid memory configuration. 201-xx 202-xx Memory machine ID test failed. Memory system ROM checksum failed. Recommended - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 87
and retest. 2. Replace the processor board and retest. 3. Replace the memory expansion board and retest. Invalid memory configuration-check Replace DIMMs. DIMM installation. DIMMs installed have 8K refresh. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 88
board and retest. 3. Replace the memory expansion board and retest. 215 Non-functioning DC-DC converter Replace the DC-DC converter for (processor power module). processor X. Keyboard Test Error Codes The 300 series of Diagnostic error codes identifies failures with keyboard and system board - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 89
with video or system board functions. Corrective action may require replacement of the video board or the system board assembly. Error Code Table 3-6 Video Display Unit Test Error Codes Description Recommended Action Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 90
507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx Video controller test failed. Video memory test failed. The following steps apply to error codes 501-xx through Video attribute test failed. 516-xx: Video character set test failed. 1. Replace the monitor and Video 80 x 25 - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 91
or system board functions. Corrective action may require replacement of a monochrome video board or the system board assembly. Error Code Table 3-8 Monochrome Video Board Test Error Codes Description Recommended Action Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 92
3-38 Diagnostic Tools 802-xx 824-xx Video memory test failed. The following steps apply to error codes 802-xx Monochrome video text and 824-xx: mode 1. Replace monitor and retest. test failed. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 93
test failed. The following steps apply to error Modem time-out test failed. codes 1201-xx through 1210-xx: Modem external termination test failed.1. Refer to the modem and retest. 3. Replace the modem and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 94
Description Recommended Action 1700-xx Fixed disk ID drive types test failed. The following steps apply to error 1701-xx Fixed disk format test failed. codes 1700-xx through 1799-xx: 1702-xx Fixed disk read test failed. 1. Run the System Configuration 1703-xx 1704-xx 1705-xx 1708-xx 1709 - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 95
, tape drive, or system board assembly. Table 3-12 Tape Drive Test Error Codes Error Code Description 1900-xx Tape ID failed. 1901-xx Tape servo write failed. 1902- and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 96
Tools Advanced VGA Board Test Error Codes The 2400 series of Diagnostic error codes identifies failures with the video board, monitor, or system board assembly. Corrective action may require replacement of the monitor, video board, or system board assembly. Error Code Table 3-13 Advanced VGA Board - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 97
xx 2432-xx 2448-xx 2451-xx 2456-xx Video memory test failed. The following steps apply to error Video attribute test failed. codes 2402-xx through 2456-xx: Video character set test Advanced VGA 256-Color test failed. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 98
3-44 Diagnostic Tools 2458-xx 2468-xx 2477-xx 2480-xx Advanced VGA Bit BLT Test Advanced VGA DAC Test Advanced VGA Data Path Test Advanced VGA DAC Test The following steps apply to error codes 2458-xx through 2480-xx: 1. Run Setup. 2. Replace the system board and retest. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 99
. The following steps apply to error 6001-xx Network card setup failed. codes 6000-xx through 6089-xx: 6002-xx Network card transmit failed. 1. MAU, cabling, or other network components. 6. Replace the controller. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 100
. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD). Table 3-15 SCSI Fixed Disk Drive Test Error Codes Error Code Description Recommended Action 6500-xx 6502-xx 6505-xx 6506-xx 6509-xx 6523-xx 6528-xx SCSI Disk ID drive types test failed - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 101
xx CD-ROM ID failed. CD-ROM Read failed. The following steps apply to error codes 6600-xx through 6605-xx: 1. Replace the CD-ROM media and retest. 2. Check CD-ROM drive and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 102
and retest. 5. Replace the system board and retest. Server Manager/R Board Test Error Codes The 7000 series of Diagnostic error codes identifies failures with the Server Manager/R board. Corrective action may require replacement of the Server Manager/R board, the Integrated 2400-baud modem, voice - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 103
(Watch Dog Timer) Processor (8570 RAM) Processor (8570 RTC) Memory Memory Write/Read Memory Address Memory Refresh Alert For error codes 7000-11 through 7000-46, replace the Server Manager/R board and retest. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 104
-42 7000-43 7000-44 7000-45 7000-46 Memory Increment Memory Random Data Memory Disturb Address Memory HBM HBM IO HBM BMIC HBM Video ser_int ser_int ser_ext ser_ext ser_ext_int ser_ext_int For error codes 7000-11 through 7000-46, replace the Server Manager/R board and retest. 7000-51 7000-52 7000 - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 105
3-51 8601-xx Pointing Device Interface test failed. The following steps apply for the 8601-xx error codes: 1. Replace with a working pointing device and retest. 2. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 106
codes listed include all codes generated by Compaq products. Your system generates only codes applicable to your configuration and options. The two main functions of DAAD are to collect all possible information about the array controllers in the system and to offer a list of all detected problems - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 107
at the DOS prompt: DAAD filename where filename is the name of the file or report. Table 3-20 lists DAAD diagnostic messages in alphabetical order. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 108
memory parity errors were detected during transfers from memory on array accelerator board. Number of times that write memory parity errors were detected during transfers to memory board. Check the Disable Code field. Run the System Configuration Utility to reinitialize the array accelerator board. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 109
does not recognize. There is no way to determine if dirty or bad data was in the cache and is now lost. Check the Disable Code field. Obtain the latest version of DAAD. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 110
status: Valid write memory at reinitialization. data found at reset Data will be flushed to disk. Accelerator Catastrophic problem with status: Warranty array RAM to reflect the removal or new position. A hardware problem has occurred; replace the IDA controller. Run the latest version of - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 111
signature that is zero. Old versions of the System Configuration Utility could cause this. System Configuration Utility to configure the controller and nonvolatile RAM. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 112
on front panel may not function properly. Controller is not configured. If controller was previously configured and you change drive locations, there may be a problem with placement of the drives. DAAD examines each physical drive and looks for drives that have been moved to a different drive bay - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 113
version 1.14. The controller returned an error from its internal Power-On Self Tests. Replace the controller as soon as possible. Replace the controller. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 114
to be operational. Message followed by specific information about the error. Disable command . This occurred because of an operating system device driver. Drive (bay) X The 210-megabyte hard drive problem such as drive time-out, or unable to get data due to these features not supported - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 115
graphical drive representation on DAAD to determine proper drive locations. Remove drive X and place it in drive position Y. Rearrange the drives according to the DAAD instructions. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 116
X upload code not readable Duplicate write memory error Error occurred reading RIS copy from drive (bay) X FYI: Drive (bay) X is non-Compaq supplied Identify drive may need to be replaced. If problems exist with this drive, replace it with a Compaq drive. Check the identify controller data under - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 117
. Allow sufficient time for the batteries to recharge (36 hours). If the batteries have not recharged after 36 hours, replace the array accelerator board. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 118
drive is operating in interim recovery mode and is vulnerable. A physical drive has a cabling problem. Logical Drive X status = NEEDS RECOVER Logical Drive X status = OVERHEATED Logical Drive X drive" option to rebuild the replaced drive. Check the fans and the operating environment. Check the - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 119
been replaced. The replaced drive is rebuilding from the mirror drive or the parity data. Nothing needs to be done. Normal operations can occur. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 120
with one or more physical drives, probably because of a cabling problem. Logical drives may be in a FAILED state until the condition occurred when attempting to read the same data from both sides of the mirrored memory. Data loss will occur. The array accelerator board has not been configured. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 121
volume. cable. If that does not work, the drive may need to be replaced. If the replacement was intentional, allow the drive to rebuild. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 122
command issued Soft Firmware Upgrade required Drive's firmware may cause problems and should be upgraded. The configuration of the array controller that your controller is running firmware that has been soft upgraded by the Compaq Upgrade Utility. However, the firmware running is not present on all - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 123
threshold that has been violated. The drive may need to be replaced. Run the Compaq Diagnostics Utility to determine if the drive has been initialized and the threshold violation warrants drive replacement. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 124
Messages Continued Message Description Unknown disable A code was returned from the code array accelerator board that DAAD does not Check the other error messages for an indication of the problem. Replace the drive with a Compaq supplied drive, or restore the drive's operating parameters. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 125
can also mark a critical or caution event as repaired after the affected component has been replaced, for example, if a fan that has failed has been replaced. By marking as repaired, you can lower the severity of the event. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 126
. To print the list, follow the instructions below. 1. From the Insight Manager, select the appropriate server. 2. Select the Configuration button. 3. Select the Recovery button. 4. Select Print. Compaq Survey Utility The Compaq Survey Utility is a serviceability tool available from Windows NT and - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 127
X) Uncorrectable Memory Error (System Memory) Uncorrectable Memory Error (Memory Module unknown) Processor Correctable error Threshold passed (Slot X, Socket X) Processor Uncorrectable internal error (Slot X, Socket X) Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 128
3-74 Diagnostic Tools EISA Bus Unrecoverable Host Bus Data Parity Error Unrecoverable Host Bus Address Parity Error EISA Expansion Bus Master Timeout (Slot X) EISA Expansion Bus Slave Timeout EISA Expansion Board Error (Slot X) EISA Expansion Bus Arbitration Error Continued - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 129
UNIX] Abnormal Program Termination: Cause [NetWare] Automatic Operating System Shutdown Initiated Due to Fan Failure Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception (Number X, Cause) Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 130
feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can tell ASR-2 to restart your server after a critical hardware or software error occurs. Using the Compaq System Configuration Utility, configure the system for either automatic recovery - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 131
remotely diagnose or reconfigure the server. If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 132
system partition on the hard drive. You can configure your server to start Compaq Utilities in four different ways: s Without remote console support; for example, to run Compaq Utilities from the server console only s With remote console support using modems for dial-in access s With remote console - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 133
Critical Error Log, or the Integrated Management Log depending on the server support. This information can be used to diagnose an operating system crash or server lock-up, while still allowing the server to be restarted. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 134
Failure Notification pager alert is sent to the Server Administrator | Unattended server boots the Operating System ---Or--- Server boots the Compaq Utilities on the system partition on the hard drive If the server continues experiencing hardware/software errors and the number of ASR cycles - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 135
Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error Log and the ASR-2 feature restarts the server ASR-2 to start into Compaq Utilities. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 136
only) that you must designate to identify the server on your pager display. The ROM adds a threedigit code to the front of this number. The first Boot option is set to Boot Compaq Utilities. When the system starts because of an ASR reset, it starts to the Compaq Utilities, sets the Management Modem - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 137
Compaq Utilities, and dials out to the phone number provided in the Dial-Out string. The dial-out number will be tried five times. If it fails to connect after five attempts, the modem is put in auto-answer mode. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 138
address. When the system restarts to the Compaq Utilities because of an ASR reset, it loads IP network support. This enables remote access via Telnet. to the Compaq Utilities, this server name is used to advertise NVT host services. This server name displays in the Compaq Insight Manager server list - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 139
s Serial interface COM1 s Dial-in status Disabled s Dial-out status Disabled s Dial-out string 555-1234 s Network status Disabled s Network protocol IPX s Network controller Compaq s Network host name CPQHOU Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 140
Security The standard Compaq password features function supported. See "Integrated Management Display" in this chapter for more information. The Server Health Logs contain information to help identify and correct any server failures and correlate hardware changes with server failure. The Server - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 141
notes if an auto-shutdown sequence has been invoked by the operating system. Diagnostic Error An error was detected by the Diagnostics Utility. See the specific error code in this chapter for a detailed explanation. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 142
3-88 Diagnostic Tools Error Detected On Boot Up Processor Prefailure The server detected an error during the Power-On Self-Test (POST). A CPU has passed an internal corrected error threshold; excessive internal ECC cache errors . Continued - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 143
notice of an impending Server Recovery Timer Expiration ASR-2 timer expiration. Required System The required system fan has failed. Accompanying data in the Fan Failure log notes if and logged by the ROM system ROM. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 144
helps you review recent changes to the server's configuration. One ART feature is the Revision History Table, which contains the hardware version number of the system board and The Revision History Table is stored in nonvolatile RAM and is accessed through Inspect Utility and Compaq Insight Manager. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 145
. It decreases network downtime by enabling diagnosis of actual network interface failures. Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 146
3-25 Compaq Servers Remote Management Features Feature Service Session Disk-Based Diagnostics Server Restart Compaq Utilities from Compaq Insight Manager, Compaq Utilities loads the appropriate remote services so that remote access is available. If network status is enabled, network support - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 147
assets on Compaq Deskpro computers. s Netelligent Management - Receives alarms from Netelligent devices. Full management of Netelligent devices is supported through integration with Compaq Netelligent Management Software. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 148
. In the unlikely event of hardware failures, Compaq Insight Manager also provides a full complement of remote maintenance and control facilities. For additional information, refer to the online Compaq Insight Manager User Guide on the Systems Reference Library CD that accompanied your server. - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 149
3-95 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 150
Board Components Reference Component Fan connector Memory expansion board slot Secondary processor board slot/terminator board slot SW1 - Core/Bus Ratio switch Primary processor board slot DIMM slots 1 - 4 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 151
LEDs See Table 4-2 for the names of the Compaq ProLiant 1600 processor board connectors and LEDs. 1 2 3 4 5 7 6 Figure 4-2. Compaq ProLiant 1600 Processor Board External Connectors and LEDs Table 4-2 Compaq ProLiant 1600 Processor Board External Connectors and LEDs Reference Connector - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 152
on the Compaq ProLiant 1600 processor board. Table 4-3 SW1 - Bus/Core Ratio Settings Bus/Core Ratio Switch 1 1 2 3 Bit 4 66/266 MHz OFF ON ON OFF 66/300 MHz OFF OFF ON OFF 66/333 MHz OFF ON OFF OFF Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 153
Table 4-4 for the names of the Compaq ProLiant 1200 processor board components. 1 2 3 45 6 Figure 4-3. Compaq ProLiant 1200 Processor Board Components Table 4-4 Compaq ProLiant 1200 Processor Board Components Reference Component Fan connector Memory expansion board slot SW1 - Core/Bus - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 154
ProLiant 1200 Processor Board External Connectors and LEDs Reference Connector/LED Video connector AUI Ethernet connector RJ-45 connector NIC Active LED NIC Link LED NIC 10/100 Speed LED SCSI External Bus A connector Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 155
4-6 Connectors, Switches, and Jumpers SW1 - Bus/Core Ratio Settings The bus/core frequency ratio switch is located on the Compaq ProLiant 1200 processor board. Table 4-6 SW1 - Bus/Core Ratio Settings Bus/Core Ratio Switch 1 1 2 3 Bit 4 66/233 MHz OFF OFF OFF ON 66/266 MHz OFF - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 156
13 Component Parallel Adapter Cable I2O Connector Replacement Battery Connector Replacement Battery Jumper External Speaker Connector System Battery PCI/EISA Expansion Slots SW1 Configuration Switch Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 157
4-8 Connectors, Switches, and Jumpers Rear Connectors See Table 4-8 for the names of the Compaq ProLiant 1600 and ProLiant 1200 expansion system board connectors. 1 3 2 4 Figure 4-6. Expansion System Board Connectors Table 4-8 Expansion System Board Connectors Reference 1 2 3 4 Component - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 158
following table defines the function for each SW1 switch setting on the Compaq ProLiant 1600 and ProLiant 1200 system I/O board. The default positions are indicated below. See Default (Tower model) Default Default Default Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 159
Specifications This section provides operating and performance specifications for Compaq ProLiant 1600 and ProLiant 1200 Servers. s System Unit s Power Supply s Dual Inline Memory Modules s Diskette Drive s CD-ROM Drive Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 160
5-2 Physical and Operating Specifications System Unit Table 5-1 Compaq ProLiant 1600 and ProLiant 1200 System Unit Specifications Dimensions Height Depth Width Weight (no hard drive installed) Input Requirements Rated Input Voltage Rated Input Frequency Rated Input Current Temperature Range - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 161
5-3 Power Supply Compaq ProLiant 1600 Table 5-2 Compaq ProLiant 1600 Power Supply Specifications U.S. Input Specifications Nominal Line Voltage 115 VAC Range Input 3 A N/A 20ms 325 W +5V/3A 5°C- 45°C -40° - 85°C Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 162
Operating Specifications Compaq ProLiant 1200 Table 5-3 Compaq ProLiant 1200 Power Supply Specifications U.S. Input Specifications Nominal 280 W +5 V/3 A 5°C - 45°C -40-85°C Dual Inline Memory Modules (DIMMs) Table 5-4 DIMM Specifications Size 16, 32, 64, 128 MB Speed 60 ns or faster - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 163
Specifications Size 3 1/2 in LED Indicators (front panel) Green Read/Write Capacity per Diskette (high/low density) 1.44 MB/720 KB Drive Supported One Drive Height One-third Drive Rotation 300 /Write Heads Two Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 164
16X CD-ROM Drive drive Table 5-6 16X CD-ROM Drive Specifications Applicable Disk Capacity Block Size Dimensions Height Depth Width Weight Data Transfer Rate Sustained Burst Access Times (typical) Full Stroke Random Diameter Thickness Track pitch - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 165
ProLiant 1600 2-32 Diskette drive cable folding and routing diagram 2-14 removing and replacing 2-13 specifications 5-5 test error codes 3-22 Drive Array Advanced Diagnostics (DAAD) diagnostic messages 3-33 starting 3-32 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 166
Mechanical parts, exploded view 1-1 Memory expansion board removing and replacing 2-28 spares part number 1-3 modules, spares part numbers 1-4 removing and replacing 2-30 specifications 5-4 test error codes 3-19 upgrade combinations ProLiant 1200 2-32 ProLiant 1600 2-32 Modem communications, test - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 167
, removing and replacing 2-16 components 4-7 rear connectors 4-8 spares part number 1-3 system maintenance switch 4-9 System unit, specifications 5-2 T Terminator board removing and replacing 2-23 spares part number 1-3 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide - Compaq ProLiant 1600 | Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenanc - Page 168
I-4 Index Top cover removing and replacing 2-8 spares part number 1-3 U Utilities 3-2 V Video monochrome board, test error codes 3-22 W Warnings rack 2-3 safety 2-4
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ProLiant 1600 and
ProLiant 1200 Servers
Maintenance and Service Guide
First Edition (October 1997)
Document Part Number 149036-001
Spares Part Number 298015-001
Compaq Computer Corporation