Compaq ProLiant 8500 ProLiant 8500 Servers Maintenance and Service Guide
Compaq ProLiant 8500 Manual
View all Compaq ProLiant 8500 manuals
Add to My Manuals
Save this manual to your list of manuals |
Compaq ProLiant 8500 manual content summary:
- Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 1
ProLiant 8500 Server Maintenance and Service Guide Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003 Compaq Computer Corporation - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 2
are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty. Compaq ProLiant 8500 Server Maintenance and Service Guide Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 3
Contents About This Guide Text Conventions ...vii Symbols in Text...viii Symbols on Equipment viii Rack Stability ...ix Compaq Technician Notes ix Getting Help ...x Integrated Management Display x Compaq Technical Support xi Compaq Website xi Compaq Authorized Reseller xi Chapter 1 Illustrated - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 4
iv Compaq ProLiant 8500 Server Maintenance and Service Guide Removal and Replacement Procedures continued Processor and -Pluggable Basket 2-42 Hot-Pluggable Fans 2-44 Fan Cage Assembly 2-46 I/O Module Central Support Bracket 2-47 I/O Plenum Top and Plenum 2-48 Fan Cage Plenum 2-49 2-Slot Plenum - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 5
3-35 1200 - 1299, Modem Communications Test Error Codes 3-36 1700 - 1799, Hard Drive Test Error Codes 3-36 1900 - 1999, Tape Drive Test Error Codes 3-37 2400 - 2499, Advanced VGA Board Test Error Codes 3-38 6000 - 6099, Compaq NIC Boards Test Error Codes 3-39 6500 - 6599, SCSI Hard Drive Test - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 6
vi Compaq ProLiant 8500 Server Maintenance and Service Guide Connectors, Switches, and LED Indicators continued LED Indicators ...4-8 System Interconnect Status Indicator LED Indicators 4-8 Hot-Pluggable I/O Fan LED Indicators 4-9 PCI Hot Plug LED Indicators 4-10 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 7
About This Guide This maintenance and service guide can be used for reference when servicing Compaq ProLiant 8500 servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 8
viii Compaq ProLiant 8500 Server Maintenance and Service Guide Symbols in Text These symbols may be found in the text of this guide. They have the : Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 9
Guide safety requirements and guidelines for manual material handling. Rack Stability WARNING Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting provide at least 30.5 cm (12 inches) of clearance at the front and - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 10
and Service Guide Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations: I User documentation I Compaq Service Quick Reference Guide I Service training guides I Compaq service advisories - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 11
This Guide xi Compaq Technical Support In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. Outside North America, call the nearest Compaq - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 12
1 Chapter Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ 8500 Server with Intel Pentium III Xeon processor. See the table following each illustration for the names of referenced spare parts. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 13
1-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Mechanical Parts Exploded View 5 2 1 3 7 4 6 Figure 1-1. Mechanical parts exploded view - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 14
bezel* g) Bezel screws (qty 4)* 5 I/O module with I/O board System Components 6 Hot-pluggable power supply 500/1150 W Boards 7 System midplane assembly *Not shown Spares Part Number 122231-001 122214-001 122216-001 146446-001 122229-001 122235-001 122234-001 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 15
1-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor and Memory Module Exploded View 9 10b 10a 11 12 14 8b 15a 16a 13 8a 8d 15c 15d 15b 8c Figure 1-2. Processor and memory module exploded view - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 16
guide* h) Air baffle assembly* i) Neoprene bumpers (qty 2)* j) Black keeper* 9 Processor, 550 MHz with 2-MB cache with heatpipe 10 Processor Power Module a) Redundant (Termination) b) Redundant 11 Processor terminator board 12 Memory board Spares Part Number 122216-001 153098-001 312257-001 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 17
double guide* k) I/O slot triple guide* l) Black keeper* m) CPU drawer ejector, right* n) CPU drawer ejector, left* 16 Miscellaneous hardware kit a) Processor drawer air baffle cover b) I/O center support bracket* *Not shown Spares Part Number 146489-001 143887-001 123185-001 123187-001 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 18
Media Module Exploded View 19 18 Illustrated Parts Catalog 1-7 17b 20 22 21 Figure 1-3. Media module exploded view - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 19
1-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-3 Media Module Spare Parts List Item Description Chassis hard drive with tray, 9 GB 1 inch 22 LVDS 1-inch hard drive blank *Not shown Spares Part Number 122236-001 146446-001 122223-001 122233-001 386536-001 122759-001 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 20
I/O Module Exploded View Illustrated Parts Catalog 1-9 25 26a 26d 23d 26b 26c 29e 29i 29g 29l 29k Figure 1-4. I/O module exploded view 28b 24 27 29f 23b 23a - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 21
Hot Plug switch cable, 2 slot 27 Compaq Netelligent™ 3131 Network Interface Controller (NIC) Miscellaneous 28 Miscellaneous hardware kit* a) Processor drawer air baffle cover* b) I/O center support bracket Spare Part Number 122229-001 122230-001 122225-001 122228-001 152270-001 123187-001 continued - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 22
PCI retainers (qty 11) j) Memory board connector guide front* k) I/O slot double guide l) I/O slot triple guide m) Black keeper* n) CPU drawer ejector, right -inch rails, slides* 33 SCSI adapter (50/68)* Spare Part Number 123185-001 Spare Part Number 123186-001 123184-001 123188-001 189638-001 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 23
1-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-5 Miscellaneous and Options Spare Parts List continued Item Description 34 Country kit* 35 Return kit* 36 Carton and buns, international* 37 Maintenance and service guide* 38 Illustrated parts map* 39 Internal battery* 40 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 24
Diagnostics program to verify that all components operate properly. To service Compaq ProLiant 8500 servers, you might need the following: Flat Torx T-15 screwdriver Phillips screwdriver From the Compaq SmartStart™ and Support Software CD: System Configuration Utility software Drive Array - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 25
2-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 26
System power in Compaq ProLiant 8500 servers circuitry will remain active. Non-Hot-Pluggable Parts If any serviceable parts are non-hot-pluggable, then the server must be to "Turning Off the Server" later in this chapter for complete instructions. IMPORTANT: It is not necessary to turn off the server - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 27
Installation Guide for instructions. Weight Warning 42-62 kg 93-137 lb WARNING The Compaq ProLiant 8500 weighs 62 kilograms (137 pounds) when fully assembled. To reduce the risk of personal injury or damage to the equipment: I Observe local health and safety requirements and guidelines for manual - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 28
from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs damage in the system and may void your warranty. The rack-mountable Compaq ProLiant 8500 server should always be operated with the system unit cover on - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 29
ProLiant 8500 Server Maintenance and Service Guide Compaq ProLiant 8500 Server In Compaq ProLiant 8500 servers, options, Table 2-2 for identification of these modules and other components. 1 Figure 2-1. Compaq ProLiant 8500 server - front view Table 2-1 Front Components Item Description - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 30
Components Item Description I/O module with system fans Integrated server lift handles Hot-pluggable power supplies Server Modules The Compaq ProLiant 8500 server chassis facilitates the replacement or installation of hardware using three removable modules and a sliding top access - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 31
2-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 2-3 Module and Bay Components continued Module Contents Processor and Processor bus/core ratio switches memory module Cache Accelerator Memory (DIMMs) Media module Hard drive - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 32
panel. Media Module Assembly Mass storage in Compaq ProLiant 8500 servers is located in the media module. The media module is capable of configuring a maximum of four 1-inch hot-pluggable Wide Ultra2 or Wide Ultra3 SCSI hard drives. The media module supports two non-hot-pluggable media drive bays - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 33
2-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Media Module Bezel To remove the media module bezel: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the four screws securing - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 34
Removal and Replacement Procedures 2-11 Media Module CAUTION: Removable media blank bezels and hot-pluggable drive cage blanking panels must be installed over unused mass storage and removable media device bays to maintain proper airflow. To remove the media module from the server: 1. Perform the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 35
2-12 Compaq ProLiant 8500 Server Maintenance and Service Guide 3. Pull the media module out of the chassis until it contacts the module stop latch . 4. Press in the module stop latches, then pull the module - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 36
Removal and Replacement Procedures 2-13 Integrated Management Display To remove the Integrated Management Display (IMD): 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the bezel. See "Media Module Bezel" earlier in this chapter. 3. Remove the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 37
2-14 Compaq ProLiant 8500 Server Maintenance and Service Guide 5. Press inward the two locking tabs on the rear of the display panel . 6. Pull the IMD from the front of the server . 2 2 Figure 2-9. Removing the IMD Reverse steps 1 through 6 to replace the IMD. 3 2 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 38
Hard Drive Blank To remove a hard drive blank from a hard drive bay: 1. Push the side of the retaining clip inward . 2. Pull the hard drive blank from the bay . Removal and Replacement Procedures 2-15 1 2 Figure 2-10. Removing a hard drive blank Reverse steps 1 and 2 to replace a hard drive - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 39
2-16 Compaq ProLiant 8500 Server Maintenance and Service Guide Hot-Pluggable Drive Replacement Guidelines You should drive or drives they are mirroring are online. Refer to your Smart Array Controller user guide for information on fault tolerance options. Do not remove a degraded drive if any - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 40
Removal and Replacement Procedures 2-17 CAUTION: Do not turn off an attached disk drive enclosure when the server containing the Smart Array Controller is powered on. Also, do not turn on the server before turning on the disk enclosure. If these ordering rules are not followed, the Smart Array - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 41
2-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Media Module Cable Routing Diagram 1 2 3 4 5 Figure 2-12. Media module cable routing diagram Table 2-4 Media Module Cable Routing Item Description CD-ROM drive signal cable Diskette - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 42
Removal and Replacement Procedures 2-19 Processor and Memory Module Shipping Screw To loosen the shipping screw: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Open the top access panel. See "Top Access Panel" earlier in this chapter. 3. Lift up the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 43
2-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Opening and Removing the Processor and Memory Module To open the processor and memory module: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 44
Removal and Replacement Procedures 2-21 3. Pull the processor and memory module out of the chassis until it contacts the module stop latches . 4. Push the module stop latches inward, and slide the processor and memory module out of the chassis . 4 3 Figure 2-15. Removing the processor and memory - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 45
2-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Memory Board WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove a - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 46
2, then populate toward Bank 8. Figure 2-17 shows DIMM memory bank locations 1 through 8 and DIMMs 1 through 16 on the memory expansion board in Compaq ProLiant 8500 servers. DIMM 2 DIMM 4 DIMM 6 DIMM 8 DIMM 10 DIMM 12 DIMM 14 DIMM 16 Memory Banks 1 2 3 4 5 6 7 8 DIMM 1 DIMM 3 DIMM 5 DIMM 7 DIMM - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 47
2-24 Compaq ProLiant 8500 Server Maintenance and Service Guide Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are followed. Examples of possible SDRAM DIMM upgrade combinations for - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 48
behind the socket to the back of the expansion board can cause the memory expansion board to flex and could result in damage. Always support the memory expansion board or apply counter pressure while inserting a DIMM. IMPORTANT: Make sure that both latches are secured when the DIMM is installed - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 49
2-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board Layout Figure 2-19 and Table 2-6 show the processor board layout and processor socket numbering. 1 2 3 4 11 12 5 67 8 13 14 9 10 Figure 2-19. Processor - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 50
Removal and Replacement Procedures 2-27 Processor CAUTION: Handle the processor only by the ejectors. If you must set the processor down, lay it down on the side with the hologram to prevent damage to the heat pipes and fins. IMPORTANT: If you remove a processor, a processor terminator board must - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 51
2-28 Compaq ProLiant 8500 Server Maintenance and Service Guide CAUTION: The Processor Power Module must be installed before you install the accompanying processor. Attempting to install the Processor Power Module afterward could damage its - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 52
Removal and Replacement Procedures 2-29 Processor Power Module CAUTION: The processor must be removed before you remove the Processor Power Module. Attempting to remove the Processor Power Module before removing the processor could damage its electronic components. To remove a Processor Power Module - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 53
2-30 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Terminator Board To remove a processor terminator board: 1. Rotate the ejector levers on the processor terminator board outward. 2. Remove the processor terminator board . 2 1 2 1 Figure 2-22. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 54
Removal and Replacement Procedures 2-31 Middle Air Baffle IMPORTANT: The middle air baffle must be installed during operation of the server to ensure proper processor cooling. To remove the middle air baffle: 1. Loosen the thumbscrew of the middle air baffle . 2. Lift the baffle upward . 3. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 55
2-32 Compaq ProLiant 8500 Server Maintenance and Service Guide Cache Accelerators IMPORTANT: Cache accelerators must be installed when processors are installed on both buses. To remove a cache accelerator: 1. Perform the preparation procedures. See "Preparation - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 56
, a new processor module with system board must be ordered. The new processor board will be attached to the bottom of the module, along with processor guide rails. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 57
2-34 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O Module The I/O module is located at the rear of the server. Remove it to replace or service non-hot-pluggable components or to access other components in the I/O module. Removing the I/O Module from Tower Model Servers To remove the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 58
Removal and Replacement Procedures 2-35 6. To completely remove the I/O module from the chassis, press in on the module stop latches , and pull the module out of the chassis . 4 5 Figure 2-26. Removing the I/O module Reverse steps 1 through 6 to reinstall the module in the server. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 59
2-36 Compaq ProLiant 8500 Server Maintenance and Service Guide Removing the I/O Module from a Rack-Mounted Server To remove the I/O module from a rack-mounted server: 1. Slide the top access panel forward. See "Top Access Panel" - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 60
Removal and Replacement Procedures 2-37 6. Rotate the cable management arm to the left and out of the way . 3 Figure 2-28. Rotating the cable management arm to the left 7. Push in on the sides of the stop latches and rotate the cam levers downward. See "Removing the I/O Module from Tower Model - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 61
ProLiant 8500 Server Maintenance and Service Guide Locating the I/O Expansion Slots The I/O expansion slots are located on the I/O board in the I/O module. The I/O board in the Compaq ProLiant 8500 server uses two 33-MHz PCI buses and one 66-MHz bus. The PCI expansion slots associated with each - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 62
Removal and Replacement Procedures 2-39 Bus Number 1 2 3 Table 2-7 Bus Distribution of PCI Hot Plug Slots Associated PCI Bus PCI bus primary, 64 bit, 33 MHz PCI bus secondary 64 bit, 33 MHz PCI bus tertiary 64 bit, 66 MHz PCI Hot Plug Slot Number Slots through Slots through Slots and - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 63
2-40 Compaq ProLiant 8500 Server Maintenance and Service Guide PCI Expansion Board CAUTION: DO NOT open the slot release lever unless the green PCI Hot Plug LED indicator is off. System power down and - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 64
Removal and Replacement Procedures 2-41 4. When the green LED is off, disconnect the cables to the PCI expansion board. 5. Press down on the top of the expansion slot , and open the slot release lever . 6. Lift up the I/O plenum . 7. Remove the PCI expansion board . 8. Return power to the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 65
2-42 Compaq ProLiant 8500 Server Maintenance and Service Guide 9-Slot Hot-Pluggable Basket To remove the 9-slot hot-pluggable basket: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Open the top - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 66
Removal and Replacement Procedures 2-43 5. Remove the screw securing the hot-pluggable basket to the chassis. 6. Disengage the two hot-pluggable basket tabs near slot 1 from the I/O module chassis. 7. Remove the hot-pluggable basket from of the I/O module . 5 4 4 3 Figure 2-35. Removing the 9- - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 67
ProLiant 8500 Server Maintenance and Service Guide Hot-Pluggable Fans The Compaq ProLiant 8500 server ships with two hot-pluggable fans. Fan 1 is closest to the rear of the server. Each fan has LEDs that indicate the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 68
remove both hot-pluggable fans while the server is powered up. Overheating and damage to hardware could result. If the appropriate Compaq software drivers are installed, the operating system software will initiate a power shutdown in the event of overheating. 1. Perform the preparation procedures - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 69
2-46 Compaq ProLiant 8500 Server Maintenance and Service Guide Fan Cage Assembly To remove the fan cage assembly: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the I/O module. See the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 70
Removal and Replacement Procedures 2-47 I/O Module Central Support Bracket To remove the I/O module central support bracket: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the I/O module. See the sections on removing the I/O modules earlier in - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 71
2-48 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O Plenum Top and Plenum To remove the I/O plenum top and plenum: 1. Lift up the plenum top , and flex each end to release the catches . 2. Remove - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 72
Removal and Replacement Procedures 2-49 Fan Cage Plenum To remove the fan cage plenum from the I/O module: 1. Lift up the fan cage plenum , and flex each end until the catches are released . 2. Remove the plenum . 3 2 1 Figure 2-42. Removing the fan cage plenum Reverse steps 1 and 2 to - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 73
2-50 Compaq ProLiant 8500 Server Maintenance and Service Guide 2-Slot Plenum To remove the 2-slot plenum: 1. Locate the 2-slot plenum attached to the side of the fan cage plenum. 2. Remove the fan cage plenum. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 74
Compaq ProLiant 8500 servers support up to two hot-pluggable, redundant power supplies. Hot-Pluggable Power Supply The system power in the Compaq the chassis . IMPORTANT: Use only power supply part number 122235-001 for the Compaq ProLiant 8500 server. Power supplies from other servers will not fit. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 75
2-52 Compaq ProLiant 8500 Server Maintenance and Service Guide System Midplane Assembly To remove the system midplane assembly: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Open the top access panel. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 76
Removal and Replacement Procedures 2-53 Power On/Standby Switch Assembly To remove the Power On/Standby switch: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the media module bezel. See "Media Module Bezel" earlier in this chapter. 3. Remove - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 77
2-54 Compaq ProLiant 8500 Server Maintenance and Service Guide 8. Remove the power switch plate from the media module . 3 Figure 2-47. Removing the power switch plate from the media module 9. Squeeze the grommets around the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 78
minutes of removal to avoid data loss. 1 2 Figure 2-49. Removing the internal battery (fan guide and other plastics not shown) Reverse steps 1 through 4 to replace the battery . CAUTION: Loss public collection system or return them to Compaq, your authorized Compaq Partners, or their agents. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 79
Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: I Diagnostic Tools Utility (ADU) I Integrated Management Log I Rapid Error Recovery I Remote Service Features I Compaq ROMPaq™ Error Recovery Options - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 80
Service Guide Diagnostic Tools Utility Overview Compaq has developed utilities to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Tool Compaq Diagnostics Program Compaq Inspect Utility Compaq Insight Manager Compaq survey text file is - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 81
run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system and to generate a list of detected problems. This tool is available for all Compaq servers covered by this guide. Drive Array - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 82
Compaq ProLiant 8500 Server Maintenance and Service Guide System Configuration, Diagnostics, or SmartStart and Support Software CD into the CD-ROM drive of the operating system startup files, the current memory configuration diskette in drive A. 5. Follow the instructions on the screen. The first time - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 83
Firmware Upgrade Utilities I Compaq Diagnostics CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. Selecting Compaq utilities will automatically be available on the system partition. The system partition could also have been created during a manual system - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 84
Service Guide To create diskette versions of the utilities from the CD: 1. Boot the SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select Create Support follow the instructions on the screen. Running the Utilities from the Compaq SmartStart and Support Software CD - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 85
an error in the system, an error condition is indicated by an audible or visual message. If an error code displays on the screen during POST or after resetting the system, follow the instructions in the POST Error Messages table. NOTE: Many of the actions listed in the POST Error Message table - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 86
3-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Critical None (Run System None Configuration Utility - F10 key) Probable Source of Problem A critical fan is not spinning. Recommended Action 1. Check fans. 2. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 87
continued Error Code Audible Beeps Unsupported None None Probable Source of Problem Processor not supported by current system ROM. supported processors. If supported, remove the processor and update system to latest ROM. Run Compaq Diagnostics. Replace failed assembly as indicated. Run Compaq - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 88
Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code None 1 short None None Probable Source of Problem The Integrated Management Log has been reinitialized, probably Compare Compaq part numbers from installed memory modules with the manual. If - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 89
continued Error Code Audible Beeps Error Probable Source of Problem Redundancy failed in Processor Power Compaq authorized service provider. Catastrophic chipset failure occurred. Call Compaq authorized service Procedures," for instructions on clearing the error. Run Compaq Diagnostics. Replace - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 90
Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Type Error 2 short Probable Source of Problem Keyboard, keyboard cable, or system the parallel port and manually resolve the resource conflict. 3. Run Compaq Diagnostics to resolve the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 91
3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps 800-Server Feature None Board must is None missing or terminator board is not present. System Halted. Probable Source of Problem The system has detected the absence of the Server Feature Board. The system has detected - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 92
3-14 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 803-Processor on the system board to correct this issue. Probable Source of Problem Two processors with different speed ratings are installed in the system. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 93
Error Code short 2 short 2 short Probable Source of Problem The system board configuration switch (SW`1) position (SW1). Refer to the user documentation for instructions. 3. Return position 2 to the off position to reassign the serial port address and manually resolve the conflict. Run the System - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 94
Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code 2 short None None Probable Source of Problem A hardware conflict is preventing the normal to reassign the serial port address and manually resolve the conflict. Check fan in system - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 95
3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1615-Power supply None configuration error 1617 2 short 2 short 2 short None None None None None Probable Source of Problem Your configuration requires an additional power supply. A moving bar will display, indicating - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 96
3-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1720-Slot X Drive None Array - S.M.A.R.T. been updated. RESUME = F1 KEY Probable Source of Problem Hard drive predictive failure condition detected. Monitor and - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 97
3-2 POST Error Messages continued Error Code Audible Beeps 1726-Slot X Drive None support DMA Mode. 1740-Fixed Disk 0 None failed Set Block Mode command 1741-Fixed Disk 1 None failed Set Block Mode command 1750-Fixed Disk 0 None failed Identify command Probable Source of Problem - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 98
Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem -Fixed Disk 0 does not support Block Mode None Fixed disk drive error detected. 1761-Fixed Disk 1 does not support Block Mode None Fixed disk - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 99
Diagnostic Tools 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1769-Slot X Drive None Array - Drive(s) , then turn the system power back on to retry. Probable Source of Problem SMART-2 Controller error detected. Internal and external hard drive controllers are both - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 100
3-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1776-Slot Drive Array None resuming Automatic Data Recovery process Probable Source of Problem External and internal connectors of the specified SCSI ports are - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 101
Tools 3-23 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1779-Slot X Drive None Array - Replacement problem or array accelerator board problem detected. Defective drive and/or cables detected. Run Compaq Diagnostics. Replace failed assembly as indicated. Run Compaq - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 102
Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1785-Slot X Drive None Array not Configured (followed by one of the following): (1) Run Compaq controller that supports more Problem Drive array configuration not detected. Recommended Action (1) Run the Compaq - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 103
Tools 3-25 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1786-Slot 1 Drive None Array Recovery in Interim Recovery Mode. Physical drive replacement needed: Drive X. Probable Source of Problem System in Interim Data Recovery mode. Data has not yet been recovered. Hard - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 104
3-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action *1788-Slot X Drive Array Reports Incorrect Drive Replacement. The following SCSI drive(s) should have been replaced: SCSI - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 105
Error Messages continued Error Code Audible Beeps 1789-Slot Error message 1794 also displays.) Probable Source of Problem Cable or hard drive failure occurred. Recommended Action array accelerator. Run Compaq Diagnostics and replace failed assembly as indicated. Run Compaq Diagnostics and replace - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 106
3-28 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1794-Drive Array accelerator Write Error Occurred. Array accelerator is disabled. Probable Source of Problem This is a warning that the battery charge is below 75 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 107
3-29 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1799-Drive Array - None Drive(s) System None Configuration Utility - F10 key) (RESUME - F1 KEY) None Probable Source of Problem Volume failed due to loss of data in posted-writes memory. Recommended Action Press F1 to - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 108
Service Guide Diagnostics Software Test Error Codes tables include all test error codes generated by Compaq products. Each code in the tables has a corresponding description and recommended actions. Each system generates only those codes code tables lists the steps necessary to correct the problem. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 109
Diagnostic Tools 3-31 100 - 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code 101-xx 103-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx 110-xx 111-xx - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 110
3-32 Compaq ProLiant 8500 Server Maintenance and Service Guide 200 - 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code 200-xx 201-xx 202-xx Description Invalid memory configuration. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 111
Replace the system board and retest. 500 - 599, Video Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with video or system board functions. Table 3-7 Video Display Unit Test Error Codes Error Code 501-xx 502-xx 503-xx 504-xx 505-xx 506-xx 507-xx 508-xx - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 112
3-34 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-7 Video Display Unit Test Error Codes continued Error Code Description 509-xx Video 320 x 200-mode color set 1 test failed. 510-xx Video 640 x 200-mode test failed. 511-xx Video screen memory page - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 113
identifies failures with monochrome video boards or system board functions. Table 3-9 Monochrome Video Board Test Error Codes Error Code 802-xx 824-xx Description Video memory test failed. Monochrome video text mode test failed. Recommended Action 1. Replace monitor and retest. 2. Replace the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 114
3-36 Compaq ProLiant 8500 Server Maintenance and Service Guide 1200 - 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error Codes Error Code 1201-xx 1202-xx 1203-xx 1204-xx 1206-xx 1210- - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 115
failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly. Table 3-13 Tape Drive Test Error Codes Error Code 1900-xx 1901-xx 1902-xx 1903-xx 1904-xx 1905-xx 1906-xx Description Tape ID failed. Tape servo write failed. Tape format failed - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 116
3-38 Compaq ProLiant 8500 Server Maintenance and Service Guide 2400 - 2499, Advanced VGA Board Test Error Codes The 2400 series of diagnostic error codes identifies failures with video boards, monitors, or the system board assembly. Table 3-14 Advanced VGA Board Test Error Codes Error Code 2402- - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 117
board and retest. 6000 - 6099, Compaq NIC Boards Test Error Codes The 6000 series of diagnostic error codes identifies failures with 32-bit DualSpeed Compaq NetFlex-2/Token Ring Controllers. Table 3-15 Compaq Network Interface Controller Boards Test Error Codes Error Code 6000-xx 6001-xx 6002-xx - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 118
3-40 Compaq ProLiant 8500 Server Maintenance and Service Guide 6500 - 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 119
with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Table 3-18 SCSI Tape Drive Test Error Codes Error Code 6700-xx 6706-xx 6709-xx 6728-xx Description SCSI tape ID drive types test failed. SCSI disk SA/Media test failed. SCSI disk - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 120
3-42 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-19 Server Manager/R Board Test Error Codes continued Error Code Description 7000-35 HBM video 7000-41 ser_int 7000-42 ser_int 7000-43 ser_ext 7000-44 ser_ext 7000-45 ser_ext_int 7000-46 ser_ext_int 7000-51 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 121
that support Compaq array controllers and are running SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems. The error messages and codes listed include all codes generated - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 122
3-44 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages Message Accelerator but writes are no longer being posted. This error usually occurs when there is a problem with the drives. At least one cache line contains dirty data that the controller has been - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 123
will be flushed to disk. Accelerator status: Warranty alert Catastrophic problem with array accelerator board. Refer to other messages on Diagnostics or bad data was in the cache and is now lost. Check the Disable Code field. Obtain the latest version of ADU. Not an error or data loss condition - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 124
3-46 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message If controller was previously configured and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 125
X is a replacement drive marked OK. Drive (bay) X is failed. Drive (bay) X is undergoing drive recovery. Drive (bay) X needs replacing Drive (bay) X upload code not readable This drive has been replaced. This message displays if a drive is replaced in a fault tolerant logical volume. This drive has - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 126
Compaq ProLiant 8500 Server Maintenance and Service Guide firmware to a version that supports monitor and performance, if instructions. Replace the array accelerator board. If there were multiple errors, this drive may need to be replaced. If problems exist with this drive, replace it with a Compaq - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 127
physical drive in this logical drive has failed. The logical drive is operating in interim recovery mode and is vulnerable. A physical drive has a cabling problem. A physical drive in this logical drive has failed and has now been replaced. This drive needs to be rebuilt from the mirror drive or the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 128
3-50 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Logical are marked FAILED, those logical drives will be unusable until the problem is corrected. Controller unable to communicate with one or more physical drives, probably - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 129
was replaced even though volume was fine. Drive's firmware may cause problems and should be upgraded. The configuration of the array controller has the controller is running firmware that has been soft upgraded by the Compaq Upgrade Utility. However, the firmware running is not present on all drives - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 130
Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Unknown disable code A code the other error messages on the diagnosis screen for an indication of the problem. With power to the system turned off, verify that the cache - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 131
Compaq operating system-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. Refer to the setup and installation guide in diagnosing and servicing the server without a keyboard and monitor. Compaq Insight Manager Compaq Insight Manager is - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 132
Service Guide Viewing the Event List 1. From Compaq the text file, print it using the print feature of the viewer. Compaq IML Management Utility The Compaq IML Management events from the IML. It is located on the Compaq SmartStart and Support Software CD. Refer to the SmartStart Installation for - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 133
Insight Manager, or using the Compaq Survey Utility. An example of the format of an event displayed on the Integrated Management Display is as follows: **001 of 010** ---caution--03/19/1997 12:54 PM FAN INSERTED Main System Location: System Board Fan ID: 03 **END OF EVENT** Event Messages Event - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 134
System AC Power Problem (Power Supply X) Power AC Overload System AC Power Overload (Power Supply X) Automatic Server Recovery-2 System Lockup ASR Lockup Detected: Cause Recommended Action Replace the processor. Replace the processor. Call the service provider or Compaq for diagnosis. Turn - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 135
documentation for the operating system. Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These Integrated Management Logs I Server Health Logs (on servers not supporting Integrated Management Logs) I Storage Fault Recovery Tracking I - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 136
8500 Server Maintenance and Service Guide Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 137
notified that ASR-2 restarted the server and you have restarted to Compaq utilities, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem. When you enable ASR-2 to start the operating system, the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 138
ProLiant 8500 Server Maintenance and Service Guide You can configure the server to start Compaq utilities in four different ways: I Without remote console support; for example, to run Compaq utilities from the server console only I With remote console support using modems for dial-in access I With - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 139
if you want to manually diagnose the problem. The Compaq Health Driver is independent of Compaq Health Driver. Before ASR-2 restarts the server, it records any information available about the condition of the operating system in the Critical Error Log or the IML, depending on the server support - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 140
3-62 Compaq ProLiant 8500 Server Maintenance and Service Guide The following ASR-2 flow chart shows you the sequence logs an error to the Server Health Log or the Integrated Management Log and starts the Compaq utilities from the system partition on the hard drive. | If a modem is installed, ASR - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 141
pages the designated administrator (if enabled) and starts Compaq utilities from the hard drive. If Dial-In status the Server Health Logs (in servers not supporting the IML) remotely by modem, in-band the pager display. The ROM adds a three-digit code to the front of this number. The first two - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 142
Maintenance and Service Guide Table 3-24 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager to IPX. When the system restarts to the Compaq utilities because of an ASR reset, it loads IPX network support. This enables remote access using NVT. To - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 143
access to the Compaq utilities, this server name is used to advertise NVT host services. This server name displays in the Compaq Insight Manager server Network Controller. You must enter the IP address in the NET.CFG file that you load into the system partition. Network IP router address Enter the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 144
3-66 Compaq ProLiant 8500 Server Maintenance and Service Guide The System Configuration Utility settings should resemble for the Power-On Password. This allows ASR-2 to restart the operating system or Compaq utilities without user intervention. To maintain system security, set the server to boot in - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 145
stored in the Critical Error Log. Whenever boards or components that support revision tracking are updated to a new revision, the Revision History identify and correct the problem, thus minimizing downtime. You can view the IML or Critical Error Log through the Compaq Insight Manager. The Diagnostics - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 146
3-68 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-26 ASR-2 IML or Critical Error system. Diagnostic Error An error was detected by the Diagnostics Utility. See the specific error code in this chapter for a detailed explanation. Error Detected On Boot Up The server detected - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 147
Version 1 Functional Revision Level A The Revision History Table is stored in nonvolatile RAM and is accessed through the Inspect Utility and Compaq Insight Manager. Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up, and self - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 148
Compaq ProLiant 8500 Server Maintenance and Service Guide the capability for remote file transfer services to and from Compaq utilities from Compaq Insight Manager, Compaq utilities loads the appropriate remote services so that remote access is available. If network status is enabled, network support - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 149
SmartStart CD-ROM I Desire to upgrade server processors I Request from Compaq The process of upgrading the system ROM is referred to as flashing , read the following section, "Redundant ROM Image Recovery," for complete instructions. 1. Build a fresh ROMPaq diskette using the latest version for the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 150
3-72 Compaq ProLiant 8500 Server Maintenance and Service Guide 6. The server makes two long beeps to one image is corrupt, read the following section, "Redundant ROM Image Recovery," for complete instructions. After a failed ROMPaq, power down the server and repeat the above process. Redundant - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 151
alarms from Netelligent devices. Full management of Netelligent devices is supported through integration with Compaq Netelligent Management Software. I Asset management-exports asset information from the Compaq Insight Manager database to leading database and spreadsheet applications. I Remote - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 152
3-74 Compaq ProLiant 8500 Server Maintenance and Service Guide I Support for these operating systems: Microsoft Windows NT Novell NetWare, intranetWare, and intranetWare for Small Business SCO UNIX, OpenServer, and UnixWare IBM OS/2 Warp family of - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 153
4 Chapter Connectors, Switches, and LED Indicators The graphics and tables in this section show the connector locations on the rear panel, I/O board, and processor board of the Compaq ProLiant 8500 server. - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 154
ProLiant 8500 Server Maintenance and Service Guide Connectors Rear Panel 1 2 3 7 6 5 4 Figure 4-1. Compaq ProLiant 8500 server rear panel connectors Table 4-1 Rear Panel Connectors Item Description Parallel port Keyboard connector Serial port B Serial port A Mouse - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 155
Board Connectors, Switches, and LED Indicators 4-3 18 15 14 12 17 16 11 10 13 9 8 76 5 4321 22 20 21 19 23 Figure 4-2. Compaq ProLiant 8500 server I/O board components Item - - Table 4-2 I/O Board Components Description Secondary 64-bit PCI Hot Plug slots Primary 64-bit PCI Hot - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 156
ProLiant 8500 Server Maintenance and Service Guide Processor Board 1 2 3 4 11 12 5 6 7 8 9 10 Figure 4-3. Compaq ProLiant 8500 server processor board connectors Item - Table 4-3 Processor Board Connectors Connector Processor and Processor Power Module Processor bus termination power - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 157
graphics and tables showing switch locations and settings on the processor board. I/O Board Switches 1 on 123456 Figure 4-4. Compaq ProLiant 8500 server I/O board switchbank (default settings shown Table 4-4 I/O Board Switchbank Item Description Configuration switchbank (SW1) Switch - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 158
4-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board 12 1 SW1 2 SW2 on on 1 2 3 4 1 2 3 4 Figure 4-5. Compaq ProLiant 8500 server processor board switches Table 4-6 Processor Board Switches Item Component SW1 Bus 1 bus/core ratio SW2 Bus 2 bus/core ratio - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 159
, Switches, and LED Indicators 4-7 SW1 - SW4 Processor Board Bus/Core Frequency Ratio Processor board bus/core frequency ratio switches can be set manually or by the system BIOS. Figure 4-5 shows the location of the processor board bus/core frequency ratio switches. Table 4-7 shows the bus - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 160
4-8 Compaq ProLiant 8500 Server Maintenance and Service Guide LED Indicators This section contains graphics and tables showing LED locations and functions on the system interconnect status indicators, hot-pluggable I/O fan, PCI Hot Plug - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 161
4-7 and Table 4-9 show the location and identification of the hot-pluggable fan LEDs. NOTE: These indicators are part of the fan guide assembly and are not part of the fans. 1 2 Figure 4-7. Hot-pluggable I/O fan LEDs Indicator , Table 4-9 Hot-Pluggable I/O Fan LEDs Condition Green - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 162
4-10 Compaq ProLiant 8500 Server Maintenance and Service Guide PCI Hot Plug LED Indicators The PCI Hot Plug amber PCI Hot Plug software application. For more information, refer to the Compaq ProLiant 8500 Server Setup and Installation Guide, and the "PCI Hot Plug Important Facts" section in the - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 163
LEDs . Table 4-10 PCI Hot Plug LED Indicators Amber LED Off On Slot Status Slot does not require attention. Slot requires attention. There may be a problem with the slot, the PCI board, or the driver. Check the green LED before opening the slot. Green LED On Flashing OK to Open No - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 164
ProLiant 8500 Server Maintenance and Service Guide Power Supply LED Indicators Figure 4-10 and Table 4-11 show the location and a description of both power supply LED indicators. 3 4 2 1 Figure 4-10. Compaq ProLiant 8500 server power supply LEDs Table 4-11 Power Supply Positioning and Indicators - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 165
Connectors, Switches, and LED Indicators 4-13 Hot-Pluggable SCSI Hard Drive Indicators Figure 4-11 and Table 4-12 show the location and meaning of the three hot-pluggable SCSI hard drive LED indicators. 123 Figure 4-11. Hot-Pluggable SCSI hard drive indicators Table 4-12 Hot-Plug SCSI Hard Drive - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 166
5 Chapter Physical, Operating, and Performance Specifications This section provides operating and performance specifications for the following components of the Compaq ProLiant 8500 server. I System unit I Power supply I Dual inline memory module (DIMM) I 1.44-MB diskette drive I 24X Max (or higher) - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 167
5-2 Compaq ProLiant 8500 Server Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Maximum heat output (system is configured to draw maximum power) 30.83 cm (12.14 inches) 48.26 cm (19.0 inches) 69.72 cm (27.45 inches) 50 kg (110 lb) 10° to 35°C (50° to 90°F) -30° - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 168
Physical, Operating, and Performance Specifications 5-3 Power Supply Table 5-2 Power Supply Specifications General specifications Full output rating Minimum load Ambient temperature range Operating Storage Input specifications Nominal line voltage Range input line Frequency range Power factor - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 169
Compaq ProLiant 8500 Server Maintenance and Service Guide capacity per diskette (high/low density) Drives supported Drive height Drive rotation Transfer rate bits per time Latency average (high/low) Cylinders (high/low) Read/write heads 3.5 inches Green 1.44 MB/720 KB 1 1/3 300 rpm 500/250 K 512 18 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 170
Sustained Variable Data transfer method Access times (typical) Full stroke Random Cache/buffer Startup time (typical) Stop time 4.29 cm (1.69 inches) 15.0 cm (5.75 inches) 20.8 cm (8.19 inches) 1200 g (2.66 lb) 5° to 45°C (41° to 113°F) 10% to 80% CD-ROM (mode 1 and 2), CD-DA, CD-XA (mode 2, form - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 171
5-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 5-5 24X Max IDE CD-ROM Drive ,524 Operating temperature Fahrenheit 50° to 95° Celsius 10° to 35° 9.1-GB 9100.0 MB 1/3, 1.0 inch 3.5 inches Wide Ultra2 SCSI 80 MB/s 0.8 ms 5.4 ms 12.2 ms 10,000 rpm 512 17,773,524 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 172
Ultra3 SCSI Hard Drives 9.1-GB Capacity 9100.0 MB Height 1.0 inches Size 3.5 inches Interface Wide-Ultra3 SCSI Transfer rate 160 MB/s Seek time temperature 50° to 95°F 10° to 35°C 18.2-GB 18209.3 MB 1.0 inches 3.5 inches Wide-Ultra3 SCSI 160 MB/s 0.8 ms 5.2 ms 12.0 ms 10,000 rpm 512 35,565 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 173
and Service Guide Compaq Integrated Smart Array Controller Table 5-8 Compaq Integrated Smart Array Controller Specifications Temperature range Operating Shipping Relative humidity range (non-condensing) Operating Nonoperating Maximum drives supported Logical drives supported Simultaneous - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 174
, Operating, and Performance Specifications 5-9 Compaq NC3131 Fast Ethernet Controller/ 64 PCI duplex) 100Base-TX (full-duplex) Connectors (2) I/O address and interrupt Cable support: 10Base-T 100Base-TX OS driver support 10Base-T/100Base-TX IEEE 802.3/802.3u compliant 32/64-bit PCI bus-master - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 175
10, 1-12 array enabler connectors, identified 4-3 ART, assembly version 3-69 ASR-2 allowing network access 3-63 attended recovery 3-59 booting into Compaq Utilities 3-63 booting into operating system 3-65 configuring 3-58 default value 3-61 description 3-58 dial-in status, restart setting 3-66 dial - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 176
2 Compaq ProLiant 8500 Server Maintenance and Service Guide standby recovery server option 3-60 server port 3-60 , part number 1-5 brackets cable management arm removing 2-36 central support removing 2-47 replacing 2-47 I/O center support, part number 1-6, 1-10 I/O drawer shipping, part number 1- - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 177
error codes 3-40 weight 5-5 width 5-5 CD-ROM drive cable, part number 1-11 central support bracket removing 2-47 replacing 2-47 chassis, part number 1-3 Client Management, defined 3-73 communication parameters, setting 3-63 Compaq Insight Management 3-74 agents 3-74 software architecture 3-74 Compaq - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 178
4 Compaq ProLiant 8500 Server Maintenance and Service Guide disk 0 failure 3-23 disk 1 failure 3-23 disk controller failure height 5-4 identified 2-6 location 2-9 number supported 5-4 read/write capacity 5-4 read/write heads 5-4 size 5-4 test error codes 3-34 transfer rate 5-4 diskette, creating - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 179
175 3-9 1764 3-20 1766 3-20 1767 3-20 1768 3-20 1773 3-21 178 3-9 1787 3-25 1792 3-27 1795 3-28 1796 3-28 1797 3-28 1798 3-28 1799 3-29 1799-XX 3-36 1900-XX 3-37 1901-XX 3-37 1902-XX 3-37 1903-XX 3-37 1904-XX 3-37 1905-XX 3-37 1906-XX 3-37 199-XX 3-31 200-XX 3-32 201 3-10 201-XX 3-32 202-XX 3-32 203 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 180
6 Compaq ProLiant 8500 Server Maintenance and Service Guide 602-XX 3-34 603-XX 3-34 604-XX 3-34 605 3-12 605-XX 3-34 606-XX 3-34 607-XX 3-34 6089-XX 3-39 608-XX 3- - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 181
replacement drive marked OK 3-47 undergoing drive recovery 3-47 upload code not readable 3-47 drive monitoring features unobtainable 3-48 not enabled copy 3-48 Fatal ROM Error 3-8 FYI, drive (bay) X is non-Compaq supplied 3-48 identify controller data did not match NVRAM 3-48 identify logical drive - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 182
8 Compaq ProLiant 8500 Server Maintenance and Service Guide drive ID x replaced on a good volume 3-51 drive ID x RIS copy 3-55 operating system automatic shutdown 3-57 system crash 3-57 power subsystem AC voltage problem 3-56 power AC overload 3-56 power module failure 3-56 power module not redundant - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 183
2-17 rotational speed 5-7 seek time 5-7 size 5-7 test error codes 3-36, 3-40 transfer rate 5-7 Health Driver, description 3-61 hot pluggable parts, preparation procedures 2-3 I I/O board, part number 1-10 I/O center support bracket, part number 1-6, 1-10 I/O drawer sheet metal and plastics, part - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 184
10 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O expansion , 2-37 spare parts list 1-10 I/O module central support bracket removing 2-47 replacing 2-47 I/O plenum removing 2- connector, identified 4-2, 4-3 keyboard test error codes 3-32 kits country, part number 1-12 front bezel, part - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 185
Server Health 3-67 viewing 3-67 LVDS 1-inch hard drive blank, part number 1-8 M maintenance and service guide, part number 1-12 media module accessing contents 2-23 maximum supported 2-23 POST messages 3-7, 3-8 removing 2-25 replacing 2-23, 2-25 shipped standard 2-23 test error codes 3-32 upgrade - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 186
Compaq ProLiant 8500 Server Maintenance and Service Guide network IP address, setting 3-65 net mask, setting 3-65 router address, setting 3-65 network protocol, setting 3-64 NIC part number 1-10 test error codes 12 CD-ROM drive cable 1-11 chassis 1-3 country kit 1-12 diskette drive data cable 1-11 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 187
drawer ejector 1-11 SCSI adapter 1-11 system midplane assembly 1-3 terminator PPM guide 1-6, 1-11 top access panel 1-3 Wide Ultra2 hard drive with tray 18 plenum plenums, part number 1-6, 1-11 pointing device interface, test error codes 3-42 port PCI retainers, part number 1-6, 1-11 POST defined 3-6 - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 188
14 Compaq ProLiant 8500 Server Maintenance and Service Guide processor removing 2-27 replacing 2-27 test error codes 3-31 processor and memory module accessing contents 2-7 contents 2-7 identified 2-6 opening 2-20 replacing 2-21 spare parts list 1-5 processor bezel, part number 1-8 processor bus/ - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 189
port test error codes 3-35 server health logs 3-67 Server Manager/R board, test error codes 3-41 server detected 3-18 ProLiant drive storage enclosure problem detected 3-22 recovery needed 3-25 Index user guide 3-22 SMART SCSI hard drive detects imminent failure 3-18 SmartStart and Support Software - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 190
16 Compaq ProLiant 8500 Server Maintenance and Service Guide System Configuration codes 3-40 serial test error codes 3-35 Server Manager/R board test error codes 3-41 tape drive test error codes 3-37 video display unit test error codes 3-33 tape drive test error codes 3-37, 3-41 terminator PPM guide - Compaq ProLiant 8500 | ProLiant 8500 Servers Maintenance and Service Guide - Page 191
troubleshooting hard drives 2-16 processors Compaq System Reference Library 3-57 creating diskette version 3-5 DAAD description 3-3 location 2-1 servers supported V VGA board, test error codes 3-38 video connector, identified 4-3 video display unit, test error codes 3-33 W warnings hazardous energy
ProLiant 8500 Server
Maintenance and Service Guide
Third Edition (April 2000)
Part Number 124847-003
Spare Part Number 123190-003
Compaq Computer Corporation