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Understanding Printer Messages, Error Codes

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24 Understanding Printer Messages The LCD panel displays error messages describing the current state of the printer and indicates possible printer problems you must resolve. This chapter provides a list of error codes and informs you what you can do to clear error messages. When you contact customer support about an error, have the error codes and messages ready. CAUTION: When an error occurs, the print data remaining on the printer and the information accumulated in the memory of the printer may be corrupted. NOTE: An error code is listed in an error message. NOTE: For error codes that are not listed in this chapter, refer to instructions in each error messages. Error Codes Error-Code 004-310 009-340 009-360 009-361 009-362 009-363 009-367 009-368 009-369 009-370 010-317 010-351 What you can do Turn off the printer. Make sure that the tray is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. Turn off the printer. Clean the CTD sensor with a clean dry cotton swab, and turn on the printer. Contact customer support if this failure is repeated. For more information about cleaning the CTD sensor, see "Cleaning the CTD Sensor." Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridges." Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridges." Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridges." Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridges." Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridges." Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridges." Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridges." Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. For more information about installing the toner cartridge, see "Replacing the Toner Cartridges." Turn off the printer, wait for 30 minutes to let the fusing unit cool, and then make sure that the fusing unit is fully installed. For more information about installing the fusing unit, see "Replacing the Fusing Unit." Turn off the printer. Remove the used fusing unit, and install a new fusing unit. For more information about replacing the fusing unit, see "Replacing the Fusing Unit." Understanding Printer Messages 291

Section	Page
Dell™ C3760n/C3760dn Color Laser Printer	1
Contents	3
Before Beginning	17
Notes, Cautions, and Warnings	19
Dell™ C3760n/C3760dn Color Laser Printer User's Guide	21
Conventions	21
Finding Information	23
Product Features	27
About the Printer	29
Front and Rear View	29
Front View	29
Rear View	30
Space Requirements	31
Operator Panel	31
Additional Components	32
Optional Accessories	32
Non-bundled Items	32
Securing the Printer	32
Ordering Supplies	33
Setting up the Printer (Printer Setup)	35
Preparing Printer Hardware	37
Removing Tape	37
Installing Optional Accessories	39
Installing the Optional Memory Module	39
Updating Your Driver to Detect Memory Module	41
Installing the Optional 550-Sheet Feeder	44
Updating Your Driver to Detect 550-Sheet Feeder	46
Installing the Optional Wireless Adapter	48
Verifying the Contents of the Box	49
Installing the Wireless Adapter Using Video Instructions (Recommended)	49
Installing the Optional Wireless Adapter	50
Determining the Wireless Network Settings	51
Configuring the Optional Wireless Adapter	52
Using Wizard Setup to Configure a Wireless Adapter	52
Using Advanced Setup to Configure a Wireless Adapter	54
Reconfiguring the Wireless Setting	58
Installing the Optional Hard Disk	59
Updating Your Driver to Detect Hard Disk	61
Connecting Your Printer	65
Connecting Printer to Computer or Network	66
Direct Connection	66
Network Connection	67
Turning on the Printer	68
Setting Initial Settings on the Operator Panel	68
Setting the IP Address	71
Assigning an IP Address	71
When Using the Easy Setup Navigator	71
When Using the Operator Panel	71
When Using the Tool Box	72
Verifying the IP Settings	73
Verifying the Settings Using Operator Panel	73
Verifying the Settings Using Printer Settings Report	73
Verifying the Settings Using Ping Command	73
Loading Paper	75
Installing Printer Drivers on Windows® Computers	79
Identifying Printer Driver Pre-install Status	79
Inserting the Software and Documentation Disc	79
Direct Connection Setup	79
Network Connection Setup	82
Network Printer Setup on a Local Network	82
Network Printer Setup on a Remote Network	86
Setting Up for Shared Printing	91
Specifying the Shared Settings of the Printer	91
Point and Print	92
Peer-to-Peer	95
Installing Printer Drivers on Macintosh Computers	99
Installing the Drivers and Software	99
Adding a Printer on Mac OS X 10.5, 10.6, or 10.7	99
Adding a Printer on Mac OS X 10.4.11	100
Adding a Printer on Mac OS X 10.3.9	101
Configuring Settings	103
Installing Printer Drivers on Linux Computers (CUPS)	105
Operation on Red Hat Enterprise Linux 5/6 Desktop	105
Setup Overview	105
Installing the Printer Driver	105
Setting Up the Queue	105
Setting the Default Queue	106
Specifying the Printing Options	107
Uninstalling the Printer Driver	107
Operation on SUSE Linux Enterprise Desktop 10	108
Setup Overview	108
Installing the Printer Driver	108
Setting Up the Queue	108
Setting the Default Queue	109
Specifying the Printing Options	109
Setting the Password for Authority as the Printer Administrator	110
Uninstalling the Printer Driver	110
Operation on SUSE Linux Enterprise Desktop 11	110
Setup Overview	110
Installing the Printer Driver	111
Setting Up the Queue	111
Setting the Default Queue	112
Specifying the Printing Options	112
Setting the Password for Authority as the Printer Administrator	113
Uninstalling the Printer Driver	113
Using Your Printer	115
Operator Panel	117
About the Operator Panel	117
Using the Number Pad	118
Number Pad Letters and Numbers	118
Changing Numbers or Names	118
Printing a Panel Settings Report	119
Changing the Language	119
When Using the Operator Panel	119
When Using the Tool Box	119
Setting the Power Saver Timer Option	119
Dell™ Printer Configuration Web Tool	121
Overview	121
Setting Up the Dell Printer Configuration Web Tool	122
Setting Up From Web Browser	122
Setting Up From Operator Panel	123
Starting the Dell Printer Configuration Web Tool	124
Overview of the Menu Items	124
Printer Status	124
Printer Jobs	124
Printer Settings	124
Print Server Settings	124
Copy Printer Settings	125
Print Volume	125
Printer Information	125
Tray Settings	125
E-Mail Alert	125
Set Password	125
Online Help	125
Order Supplies at:	125
Contact Dell Support at:	125
Page Display Format	126
Top Frame	126
Left Frame	127
Right Frame	128
Changing the Settings of the Menu Items	128
Details of the Menu Items	128
Printer Status	130
Printer Jobs	131
Printer Settings	132
Print Server Settings	146
Copy Printer Settings	165
Print Volume	165
Tray Settings	167
Understanding the Tool Box Menus	169
Starting the Tool Box	169
Printer Setting Reports	169
Printer Information	169
Menu Settings	170
Reports	171
TCP/IP Settings	172
Tray Settings	172
Panel Language	173
USB Direct Print Defaults	173
Printer Maintenance	174
System Settings	174
Maintenance	177
Tray Settings	178
Panel Language	181
TCP/IP Settings	181
Network Settings	182
USB Direct Print Defaults	182
Diagnosis	183
Chart Print	183
Environment Sensor Info	183
Resetting Defaults	183
When Using the Tool Box	184
Understanding the Printer Menus	185
Report / List	185
Printer Settings	185
Panel Settings	185
PCL Fonts List	185
PCL Macros List	185
PS Fonts List	185
PDF Fonts List	185
Job History	185
Error History	186
Print Meter	186
Color Test Page	186
Stored Documents	186
Printing a Report/List Using the Operator Panel	186
Printing a Report/List Using the Tool Box	186
Admin Settings	186
PCL	186
PDF	192
PostScript	194
Network	195
USB Settings	199
System Settings	200
Maintenance	208
Secure Settings	213
Defaults Settings	214
USB Direct Print Defaults	214
Tray Settings	214
MPF	214
Tray 1	216
Tray 2	217
Tray Priority	218
Panel Language	218
Print Menu	219
Secure Print	219
Private Mail Box	219
Public Mail Box	220
Proof Print	221
USB Direct Print	221
Panel Lock	224
Enabling the Panel Lock	224
Disabling the Panel Lock	224
Resetting Defaults	225
When Using the Operator Panel	225
Print Media Guidelines	227
Paper	227
Paper Characteristics	227
Recommended Paper	228
Unacceptable Paper	228
Selecting Paper	228
Selecting Pre-Printed Media and Letterheads	229
Selecting Pre-Punched Paper	229
Envelopes	229
Labels	230
Storing Print Media	231
Identifying Print Media and Specifications	231
Supported Paper Sizes	231
Supported Paper Types	232
Paper Type Specifications	232
Loading Print Media	233
Capacity	233
Print Media Dimensions	233
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	233
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	233
Loading Print Media in the MPF	235
Loading an Envelope in the MPF	237
Envelope #10, Monarch, or DL	237
C5	238
Using the MPF	238
Linking Trays	238
Printing	239
Printing	241
Tips for Successful Printing	241
Tips on Storing Print Media	241
Avoiding Paper Jams	241
Sending a Job to Print	241
Canceling a Print Job	242
Canceling a Job From the Operator Panel	242
Canceling a Job From a Computer Running Windows	242
Duplex Printing	243
Duplex Printing With Duplex Unit (Dell C3760dn Color Laser Printer Only)	243
Duplex Printing Without Duplex Unit (Dell C3760n Color Laser Printer Only)	243
Using Booklet Print (Dell C3760n and Dell C3760dn Models)	244
Using the Stored Print Feature	245
Overview	245
Procedures for Printing Stored Print	247
Printing from USB Memory	248
Supported File Formats	249
Inserting and Removing a USB Memory	249
Printing a File in a USB Memory	249
Printing With Web Services on Devices (WSD)	250
Adding Roles of Printer Services	250
Printer Setup	250
Installing a Printer Driver Using the Add Printer Wizard	250
Printing a Report Page	251
Printer Settings	251
Using the Operator Panel to Change the Printer Settings	252
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	252
Know Your Printer	253
Understanding Your Printer Software	255
Printer Utility Software	256
Status Window	256
Tool Box	256
Updater	257
Troubleshooting	257
Status Monitor Widget for Macintosh	257
Status Monitor Widget Feature	257
Before Installing the Status Monitor Widget	257
Installing the Status Monitor Widget	257
Opening and Closing the Status Monitor Widget	258
Printer Status Window	258
Order Window	259
Preferences	260
Status Monitor Console for Linux	261
Status Monitor Console Feature	261
Before Installing the Status Monitor Console	261
Installing the Status Monitor Console	261
Starting the Status Monitor Console	262
Printer Selection Window	262
Printer Status Window	263
Dell Supplies Management System Window	264
Service Tag Window	265
Settings Window	265
Printing Using ColorTrack (External Authentication)	267
ColorTrack Settings	267
Dell ColorTrack	267
Authentication System	269
Kerberos Server	269
LDAP Server	270
LDAP Authentication	272
Setting the Printer Driver	272
Dell ColorTrack Mode	273
Specify Group Name	273
Specify Job Owner	273
Job Owner Name	273
Password	273
Using Digital Certificates	275
Managing Certificates	275
Preparing to Manage Certificates	275
Importing a Digital Certificate	277
Setting a Digital Certificate	278
Confirming the Settings of a Digital Certificate	278
Deleting a Digital Certificate	279
Exporting a Digital Certificate	279
Setting the Features	280
Setting the Certificate in the IPsec Digital Signature Mode	280
Setting the SSL-use Server Certificate (HTTP/IPP)	281
Setting LDAP-SSL/TLS Communication	281
Setting Server Certificate Verification for LDAP-SSL/TLS Communication	281
Setting Client Certificate for LDAP-SSL/TLS Communication	282
Setting for Wireless LAN WPA-Enterprise (EAP-TLS)	282
Setting for Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, EAP-TTLS PAP, EAP-TTLS CHAP)	283
Understanding Fonts	285
Typefaces and Fonts	285
Weight and Style	285
Pitch and Point Size	285
Bitmapped and Scalable Fonts	286
Resident Fonts	287
Symbol Sets	291
Symbol Sets for PCL 5/PCL 6	291
Understanding Printer Messages	293
Error Codes	293
Specifications	299
Operating System Compatibility	299
Power Supply	299
Dimensions	299
Memory	299
Page Description Language (PDL)/Emulation, Operating System, and Interface	299
MIB Compatibility	300
Environment	300
Operation	300
Print Quality Guarantee	300
Storage	300
Altitude	300
Cables	301
Optional Wireless Adapter	301
Maintaining Your Printer	303
Maintaining Your Printer	305
Determining the Status of Supplies	305
Conserving Supplies	305
Ordering Supplies	305
Storing Print Media	306
Storing Consumables	306
Replacing the Toner Cartridges	307
Removing the Toner Cartridge	307
Installing a Toner Cartridge	308
Replacing the Drum Cartridges	309
Removing the Drum Cartridge	309
Installing a Drum Cartridge	311
Replacing the Fusing Unit	314
Removing the Fusing Unit	314
Installing a Fusing Unit	315
Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller	316
Removing the Transfer Belt Unit	316
Installing a Transfer Belt Unit	319
Removing the 2nd BTR	321
Installing a 2nd BTR	321
Removing the Retard Roller in Tray1	322
Installing a Retard Roller in Tray1	323
Replacing the Waste Toner Box	324
Removing the Waste Toner Box	324
Installing a Waste Toner Box	325
Cleaning Inside the Printer	326
Cleaning the CTD Sensor	326
Cleaning the Raster Optical Scanner (ROS) Window	330
Adjusting Color Registration	334
Printing the Color Registration Chart	334
Determining Values	334
Entering Values	336
Removing Options	337
Removing the Optional Memory Module	337
Removing the Optional 550-Sheet Feeder	339
Removing the Optional Wireless Adapter	341
Removing the Optional Hard Disk	343
Clearing Jams	345
Avoiding Jams	345
Identifying the Location of Paper Jams	346
Clearing Paper Jams From the MPF	346
If error code: 050-112 appears:	346
If error code: 050-129 appears:	348
Clearing Paper Jams From Tray1	349
Clearing Paper Jams From the Fusing Unit	350
If error code: 050-111 appears:	350
If error code: 050-129 appears:	352
Clearing Paper Jams From the Optional 550-Sheet Feeder	356
Troubleshooting	359
Troubleshooting Guide	361
Basic Printer Problems	361
Display Problems	361
Printing Problems	361
Print Quality Problems	362
The output is too light	363
Toner smears or print comes off	364
Random spots/Blurred images	365
The entire output is blank	366
Streaks appear on the output	367
Part or the entire output is black	368
Pitched color dots	368
Vertical blanks	369
Ghosting	370
Light-induced fatigue	371
Fog	372
Bead-Carry-Out (BCO)	372
Jagged characters	373
Banding	373
Auger mark	374
Wrinkled/Stained paper	375
Damage on the leading edge of paper	375
Jam/Alignment Problems	376
The top and side margins are incorrect	376
Color registration is out of alignment	376
Images are skewed	377
Tray1/Optional 550-Sheet Feeder Misfeed Jam	378
MPF Misfeed Jam	379
Regi Jam (Exit Sensor On JAM)	380
Exit Jam (Exit Sensor Off JAM)	380
Tray1/Optional 550-Sheet Feeder Multi-feed Jam	381
MPF Multi-feed Jam	381
Noise	381
Digital Certificate Problem	383
Problems With Installed Optional Accessories	385
Other Problems	385
Contacting Service	385
Appendix	387
Appendix	389
Dell™ Technical Support Policy	389
Online Services	389
Warranty and Return Policy	390
Recycling Information	390
Contacting Dell	390
Index	391
Symbols	391
Numerics	391
A	391
B	391
C	392
D	392
E	393
F	393
G	393
H	393
I	394
J	394
K	394
L	394
M	394
N	395
O	395
P	395
Q	397
R	397
S	397
T	398
U	398
V	399
W	399

Match case Limit results 1 per page

Understanding Printer Messages

291

Understanding Printer Messages

The LCD panel displays error messages describing the current state of the printer and indicates possible printer

problems you must resolve. This chapter provides a list of error codes and informs you what you can do to clear error

messages. When you contact customer support about an error, have the error codes and messages ready.

CAUTION:

When an error occurs, the print data remaining on the printer and the information accumulated in the memory of

the printer may be corrupted.

NOTE:

An error code is listed in an error message.

NOTE:

For error codes that are not listed in this chapter, refer to instructions in each error messages.

Error Codes

Error-Code

What you can do

004-310

Turn off the printer. Make sure that the tray is correctly installed, and turn on the printer. Contact customer

support if this failure is repeated.

009-340

Turn off the printer. Clean the CTD sensor with a clean dry cotton swab, and turn on the printer. Contact

customer support if this failure is repeated. For more information about cleaning the CTD sensor, see

"Cleaning the CTD Sensor."

009-360

Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer.

Contact customer support if this failure is repeated. For more information about installing the toner