Dell C3760DN Color Laser User Manual - Page 374

Action Yes 2 Replace the drum cartridges. The task is complete. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 3 Replace the fusing unit. The task is complete. a Replace the fusing unit. See "Replacing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 4 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller." b After you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? No Contact Dell. Contact Dell. Contact Dell. Auger mark Action 1 Locate the cause of the problem using the Pitch Configuration Chart. a Launch the Tool Box, and click Chart Print on the Diagnosis tab. b Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does the output match with the pattern for auger mark? 2 Replace the drum cartridges. See "Replacing the Drum Cartridges." Does this solve your problem? Yes Go to action 2. The task is complete. No Contact Dell. Contact Dell. 372 Troubleshooting Guide