Dell C3760DN Color Laser User Manual - Page 364
Toner smears or print comes off, Paper Type, General, Chart Print, Diagnosis
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Action 4 The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick. a On the General tab, change the Paper Type setting. Does this solve your problem? 5 Verify that the correct print media is being used. See "Supported Paper Types." If not, use the print media recommended for the printer. Does this solve your problem? 6 Clean inside the printer by using the cleaning rod. See "Cleaning the Raster Optical Scanner (ROS) Window." a After the cleaning is completed, click Chart Print on the Diagnosis tab. b Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 7 Replace the drum cartridges. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click 4 Colors Configuration Chart. The 4 Colors Configuration Chart is printed. Does this solve your problem? Yes The task is complete. The task is complete. The task is complete. The task is complete. No Go to action 5. Go to action 6. Go to action 7. Contact Dell. Toner smears or print comes off Action Yes 1 The print media surface may be uneven. Try changing the Paper Type The task is complete. setting in the printer driver. For example, change the plain paper to thick. a On the General tab, change the Paper Type setting. Does this solve your problem? 2 Verify that the correct print media is being used. See "Supported Paper The task is complete. Types." If not, use the print media recommended for the printer. Does this solve your problem? No Go to action 2. Go to action 3. 362 Troubleshooting Guide