Dell C3760DN Color Laser User Manual - Page 370

Action 2 Ensure the light path is not covered. a Remove the drum cartridges, and keep them in the dark place. See "Removing the Drum Cartridge." b Check the light path, and then remove the shielding. c Re-install the drum cartridges. See "Installing a Drum Cartridge." d Launch the Tool Box, and click Chart Print on the Diagnosis tab. e Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 3 Replace the drum cartridges. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? Yes The task is complete. The task is complete. No Go to action 3. Contact Dell. Ghosting Action Yes 1 Locate the cause of the problem using the Ghost Configuration Chart. Proceed to the action a Launch the Tool Box, and click Chart Print on the Diagnosis tab. b Click Ghost Configuration Chart. corresponding to the type of ghosting. The Ghost Configuration Chart is printed. Positive ghost - 2a Is the type of the problem identified? Negative ghost - 2b 2a Replace the drum cartridges. The task is complete. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click Ghost Configuration Chart. The Ghost Configuration Chart is printed. Does this solve your problem? 2b If you are using non-recommended print media, use the print media recommended for the printer. The task is complete. Does this solve your problem? No Contact Dell. Contact Dell. Go to action 3. 368 Troubleshooting Guide