Dell C3760DN Color Laser User Manual - Page 380
Regi Jam (Exit Sensor On JAM), Exit Jam (Exit Sensor Off JAM
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Regi Jam (Exit Sensor On JAM) Action Yes 1 Ensure that the drum cartridges are installed correctly. The task is complete. Does this solve your problem? 2 Replace the drum cartridges. See "Replacing the Drum Cartridges." The task is complete. Does this solve your problem? 3 Ensure that the fusing unit is set properly. The task is complete. Does this solve your problem? 4 Replace the fusing unit. The task is complete. a Replace the fusing unit. See "Removing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 5 Ensure that the transfer belt unit is installed correctly. The task is complete. Does this solve your problem? 6 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller." b After you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? No Go to action 2. Go to action 3. Go to action 4. Go to action 5. Go to action 6. Contact Dell. Exit Jam (Exit Sensor Off JAM) Action Yes 1 Ensure the fusing unit is installed correctly. The task is complete. Does this solve your problem? 2 Replace the fusing unit. The task is complete. a Replace the fusing unit. See "Replacing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? No Go to action 2. Contact Dell. 378 Troubleshooting Guide