Dell Latitude D610 User Guide - Page 98

Printer Problems, Scanner Problems

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If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode. Printer Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer's manufacturer. Check the printer documentation - See the printer documentation for setup and troubleshooting information. Ensure that the printer is turned on. Check the printer cable connections - l See the printer documentation for cable connection information. l Ensure that the printer cables are securely connected to the printer and the computer. Test the electrical outlet - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Verify that the printer is recognized by Windows - 1. Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2. Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3. Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. Reinstall the printer driver - See the printer documentation for instructions. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer. Check the scanner documentation - See the scanner documentation for setup and troubleshooting information. Unlock the scanner - Ensure that your scanner is unlocked if it has a locking tab or button. Restart the computer and try the scanner again. Check the cable connections - l See the scanner documentation for cable connection information. l Ensure that the scanner cables are securely connected to the scanner and the computer. Verify that the scanner is recognized by Microsoft Windows - 1. Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2. Click Scanners and Cameras.

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If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode.
Printer Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE:
If you need technical assistance for your printer, contact the printer's manufacturer.
Check the printer documentation —
See the printer documentation for setup and troubleshooting information.
Ensure that the printer is turned on.
Check the printer cable connections
—
l
See the printer documentation for cable connection information.
l
Ensure that the printer cables are securely connected to the printer and the computer.
Test the electrical outlet
—
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Verify that the printer is recognized by Windows
—
1.
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2.
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3.
Click
Properties
and click the
Ports
tab. For a parallel printer, ensure that the
Print to the following port(s):
setting is
LPT1 (Printer
Port)
. For a USB printer, ensure that the
Print to the following port(s):
setting is
USB
.
Reinstall the printer driver
—
See the printer documentation for instructions.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE:
If you need technical assistance for your scanner, contact the scanner's manufacturer.
Check the scanner documentation —
See the scanner documentation for setup and troubleshooting information.
Unlock the scanner
—
Ensure that your scanner is unlocked if it has a locking tab or button.
Restart the computer and try the scanner again.
Check the cable connections
—
l
See the scanner documentation for cable connection information.
l
Ensure that the scanner cables are securely connected to the scanner and the computer.
Verify that the scanner is recognized by Microsoft Windows
—
1.
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2.
Click
Scanners and Cameras
.