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Dell V525W User Manual - Page 152

Computer firewall is blocking communication with the printer - usb device not recognized

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Troubleshooting 152 4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when the Device Manager recognizes the USB connection. • If there is activity on the Device Manager but none of the previous solutions worked, then call customer support. • If there is no activity on the Device Manager, then there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work. Computer firewall is blocking communication with the printer Firewall settings may have stopped the printer from connecting to your computer. If a firewall is installed on your computer, then do one of the following: • Turn off your computer firewall. • Update your computer firewall to the most recent version, and then allow the printer software to communicate over the network. For more information on turning off and updating the firewall, see the help pages of your operating system. Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer. To check if the computer is currently connected to a VPN, open your VPN Client software, and then check your VPN connections. If you do not have a VPN Client software installed, then check the connections manually using the Windows VPN Client. If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the system support person for the VPN to allow split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns. If you want to connect only to a VPN, then the documents you want to print will not be printed until you have ended the VPN session. If you want to continue printing while connected to a VPN, then connect the printer to the computer using a USB cable. For more information, see the User's Guide. Wireless troubleshooting • "Cannot print over wireless network" on page 153 • "Wireless print server not installed" on page 156 • "'Communication not available' message appears when printing wirelessly" on page 156 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 152 • "Resolving intermittent wireless communications issues" on page 157

Section	Page
Contents	3
Safety information	7
About your printer	8
Thank you for choosing this printer!	8
Minimizing your printer's environmental impact	8
Finding information about the printer	9
Understanding the parts of the printer	11
Ordering and replacing supplies	14
Ordering ink cartridges	14
Replacing ink cartridges	15
Recycling Dell products	16
Using the printer control panel buttons and menus	18
Replacing the language sheet	18
Using the printer control panel	20
Changing the Sleep timeout	22
Saving paper and energy	22
Restoring factory default settings	22
Using the printer software	24
Minimum system requirements	24
Using the Windows printer software	24
Using the Macintosh printer software	26
Finding and installing optional software	27
Downloading PCL and PS drivers (Windows only)	27
Reinstalling the printer software	27
Uninstalling the printer software	27
Installing the printer software	28
Loading paper and original documents	29
Loading paper	29
Saving paper settings	32
Loading original documents on the scanner glass	33
Loading original documents into the ADF	33
Printing	34
Tips for printing	34
Printing basic documents	34
Printing a document	34
Collating printed copies	34
Changing the print order of pages	35
Printing multiple pages on one sheet	36
Printing on specialty media	37
Printing envelopes	37
Printing on labels	38
Printing on custom-size paper	39
Working with photos	39
Supported file types	39
Using a flash drive with the printer	40
Printing photos from a flash drive	40
Printing photos from a PictBridge-enabled digital camera	41
Printing on both sides of the paper (duplexing)	42
Printing on both sides of the paper (duplexing) automatically	42
Setting the duplex printing dry time	43
Managing print jobs	44
Finding the print queue for your printer	44
Setting your printer as the default printer	45
Changing the default printing mode	46
Pausing print jobs	46
Resuming print jobs	47
Canceling print jobs	47
Copying	49
Tips for copying	49
Making copies	49
Copying an ID card	50
Enlarging or reducing images	50
Adjusting copy quality	50
Making a copy lighter or darker	51
Collating copies using the printer control panel	51
Placing separator sheets between copies	51
Copying multiple pages on one sheet	52
Placing an overlay message on each page	52
Removing the background of a copy	52
Making a two-sided (duplex) copy	53
Making a two-sided (duplex) copy automatically	53
Making a two-sided (duplex) copy manually	53
Canceling copy jobs	54
Scanning	55
Tips for scanning	55
Scanning to a local computer	55
Scanning to a network computer	56
Scanning to a flash drive or memory card	56
Scanning photos for editing	57
Scanning documents for editing	58
Scanning directly to e-mail using the printer software	59
Scanning to a PDF	59
Scanning FAQ	60
How can I improve the quality of a scan?	60
How do I scan in black and white?	60
Why am I being asked for a PIN?	60
Canceling scan jobs	61
E-mailing	62
Setting up the printer to e-mail	62
Setting up the e-mail function	62
Creating an e-mail contact list using the computer	62
Sending e-mail	63
Tips for e-mailing	63
Canceling an e-mail	64
Faxing	65
Setting up the printer to fax	65
Scenario 1: Standard telephone line	65
Scenario 2: Digital Subscriber Line (DSL)	68
Scenario 3: VoIP telephone service	69
Scenario 4: Digital telephone service through a cable provider	70
Scenario 5: Country- or region-specific setup	71
Entering your user information	75
Configuring the fax settings	76
Configuring fax settings using the printer control panel	76
Configuring fax settings using the fax software	77
Creating a contact list	78
Creating a contact list using the printer control panel	78
Creating a contact list using the fax software	78
Sending faxes	79
Tips for sending faxes	80
Sending faxes using the printer control panel	80
Sending faxes using the computer	80
Receiving faxes	81
Tips for receiving faxes	81
Receiving faxes automatically	81
Receiving faxes manually	82
Faxing FAQ	82
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	82
What is a splitter and what type of splitter should I use?	83
What is my fax number?	83
What is my dialing prefix?	83
When do I need to set Auto Answer to On?	83
How many rings should I set?	84
How do I set the distinctive ring for the printer?	84
How can I check the dial tone?	84
How do I adjust the speaker volume on the printer?	85
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	85
What settings work best with voice mail service?	85
How do I change the resolution of the documents that I fax?	85
How do I send a fax at a scheduled time?	86
How do I send a fax using a phone calling card?	86
How do I know that the fax was sent successfully?	86
How do I print the fax history of the printer?	87
How do I print a fax on both sides of the paper?	87
How do I forward a fax?	87
Can I block faxes?	87
Can I retrieve failed faxes?	88
Networking	89
Installing the printer on a wireless network	89
Wireless network compatibility	89
Supported network security options	89
Printing a network setup page	90
Information you will need during wireless setup	90
Information you will need during advanced wireless setup	91
Installing the printer on a wireless network	92
Installing the printer on other computers	93
Determining the printer status using the network indicator light	93
Special wireless installation instructions	94
Assigning a static IP address	95
Changing wireless settings after installation	95
Advanced wireless setup	96
Adding a printer to an existing ad hoc wireless network	96
Configuring Wi-Fi Protected Setup manually	97
Use the Push Button Configuration (PBC) method	97
Use the Personal Identification Number (PIN) method	97
Configuring security	97
Configuring 802.1X Authentication	98
Switching between USB, Ethernet, and wireless connections (Windows only)	98
Switching between USB, Ethernet, and wireless connections (Macintosh only)	100
Sharing a printer in a Windows environment	102
Sharing a printer in a Macintosh environment	103
Networking FAQ	103
What is Wi-Fi Protected Setup?	103
Where do I find my WEP key or WPA/WPA2 preshared key/passphrase?	104
What is an SSID?	104
Where do I find my SSID?	105
What is a network?	105
How do I find out what type of security my network is using?	105
How are home networks configured?	106
What is a USB cable?	108
Why do I need a USB cable?	108
How do I attach the USB cable?	108
How are infrastructure and ad hoc networks different?	109
Finding the signal strength	110
How can I improve wireless signal strength?	110
Check the wireless signal quality	110
Move the printer closer to the access point	111
Remove obstacles between the access point and the printer	111
Remove sources of interference	111
Arrange the network to reduce signal absorption	111
How can I make sure my computer and printer are connected to the same wireless network?	111
Can I use my printer on a USB and a network connection at the same time?	113
What is a MAC address?	113
How do I find the MAC address?	113
What is an IP address?	114
What is TCP/IP?	114
How do I locate IP addresses?	115
How are IP addresses assigned?	115
What is a key index?	115
What is the difference between Guided and Advanced setup?	116
Maintaining the printer	117
Maintaining ink cartridges	117
Checking ink levels	117
Aligning the printhead	117
Cleaning the printhead nozzles	118
Cleaning the exterior of the printer	118
Cleaning the scanner glass	119
Moving the printer to another location	119
Troubleshooting	121
Before you troubleshoot	121
If Troubleshooting does not solve your problem	121
Setup troubleshooting	121
Incorrect language appears on the display	121
Change the language using the printer menus	121
Software did not install	122
Make sure that your computer meets the minimum system requirements	122
Temporarily disable security programs in Windows before installing the software	122
Check the USB connection	122
Reconnect the printer power supply	122
Print job does not print or is missing pages	122
Make sure the ink cartridges are inserted correctly	122
Select your printer from the Print dialog before sending the print job	123
Make sure the print job is not paused	123
Make sure your printer is set as the default printer	123
Reconnect the printer power supply	123
Remove and reconnect the USB cable connected to your printer	123
Check the USB connection	123
Remove and reinstall the printer software	123
Printer is printing blank pages	124
Reinstall the ink cartridges and deep clean and align the printhead	124
Printer is busy or does not respond	124
Make sure the printer is not in Sleep mode	124
Reconnect the printer power supply	124
Cannot delete documents from the print queue	125
Restart the computer and try again	125
Remove and reconnect the USB cable connected to your printer	125
Cannot print through USB	125
Check the USB connection	125
Make sure the USB port is enabled in Windows	125
Remove and reinstall the printer software	125
Understanding printer messages	126
Alignment Problem	126
Cannot Collate Job	126
Change to [Size] Paper	126
Change to [Size] [Type] Paper	126
Close Printer	126
Fax Memory Full	127
Ink Cartridge Error	127
Ink Cartridge Missing	127
Ink Cartridge Unsupported	127
Ink Low	128
Load [Size] Paper	128
Load [Size] [Type] Paper	128
Memory Device Error	128
Network [x] Software Error	128
Printer Memory Full	128
Printhead Cannot Move	129
Printhead Error	129
Printhead Missing	130
Printhead Unsupported	131
Printhead Warning	132
Replace Ink Cartridge	132
Scanned Document Too Long	132
Scanner Disabled	132
Short Paper	133
Standard Network Software Error	133
Unrecoverable Scan Error	133
USB Device Not Supported	133
USB Hub Not Supported	133
Jams and misfeeds troubleshooting	133
Paper jam in the printer	133
Paper jam in the exit tray	135
Paper jam in the paper support	135
Paper jam in the duplex unit	136
Paper jam in the ADF (select models only)	137
Paper or specialty media misfeeds	140
Check paper condition	140
Check paper loading	140
Remove each page as it is printed	140
Adjust the paper guides to fit the loaded paper	140
Print troubleshooting	140
Poor quality at the edges of the page	140
Check minimum print settings	141
Select the Borderless print feature	141
Streaks or lines on printed image	141
Check the ink levels	141
Select a higher print quality from the printer software	141
Make sure the ink cartridges are properly installed	142
Align the printhead	142
Clean or Deep Clean the printhead nozzles	142
Print speed is slow	142
Select a lower print quality from the printer software	142
Manually select a paper type that matches the type of paper you are using	142
Remove and reinstall the printer software	142
Maximize computer processing speed	142
Add memory to the computer	142
Computer slows down when printing	142
Check the USB connection between the printer and computer	142
Refresh your network connections	142
Close all applications not in use	142
Check your computer performance	143
Copy and scan troubleshooting	143
Copier or scanner does not respond	143
Set your printer as the default printer	143
Remove and reinstall the printer software	143
Scanner unit does not close	143
Poor copy or scanned image quality	143
Clean the scanner glass	143
Adjust the scan quality from the printer software	143
Review the tips for copying, scanning, and improving print quality	143
Use a clearer version of the original document or image	143
Make sure the document or photo is loaded facedown on the scanner glass and in the correct corner	144
Partial copies or scans of documents or photos	144
Make sure the document or photo is loaded facedown on the scanner glass and in the placement corner	144
Select a paper size that matches the loaded paper	144
Make sure the Original Size setting matches the size of the document you are scanning	144
Scan was not successful	144
Check the USB connection	144
Restart the computer	144
Scanning takes too long or freezes the computer	144
Close other software programs that are not being used	144
Restart the computer	144
Cannot scan to a computer over a network	144
Make sure the printer and the destination computer are connected to the same network	144
Make sure the printer software is installed on the destination computer	145
Fax troubleshooting	145
Fax troubleshooting checklist	145
Cannot send faxes	146
Make sure that you have registered your user information in the printer	146
Decrease the transmission speed of the fax modem	146
Enable error correction	146
Enable automatic fax conversion	146
Make sure that the Dial Prefix setting is correct	146
Cannot receive faxes	147
Make sure that you have configured the correct settings for your setup	147
Make sure that the printer is connected to an analog port	147
Make sure that the printer memory is not full	147
Make sure that Fax Forwarding is disabled	147
Increase the ringer volume	147
Make sure that you have the correct manual answer code	148
Cannot run the fax software	148
Make sure the printer is connected to a telephone line	148
Fax error messages on the printer control panel	148
Network troubleshooting	150
The Continue button is unavailable	150
Check if the USB cable is securely plugged into the USB ports on both the computer and the printer	150
Make sure the printer is plugged in and turned on	150
Make sure the USB port on the computer is working	150
Make sure the USB cable is working	151
Make sure you are using the correct CD for your printer model	151
Reconnect the printer power supply	151
Run the installer again	151
Make sure your computer is able to acknowledge USB activity on the USB port	151
Computer firewall is blocking communication with the printer	152
Communication with printer lost when connected to Virtual Private Network (VPN)	152
Wireless troubleshooting	152
Wireless troubleshooting checklist	153
Cannot print over wireless network	153
Wireless print server not installed	156
“Communication not available” message appears when printing wirelessly	156
Resolving intermittent wireless communications issues	157
Notices	160
Product information	160
Edition notice	160
GOVERNMENT END USERS	160
Federal Communications Commission (FCC) compliance information statement	160
Modular component notice	161
Licensing notices	161
Noise emission levels	161
Waste from Electrical and Electronic Equipment (WEEE) directive	162
Product disposal	162
Battery notice	162
Static sensitivity notice	162
Temperature information	162
Power consumption	163
Product power consumption	163
Sleep Mode	163
Off mode	163
Total energy usage	163
European Community (EC) directives conformity	164
Notice to users of the US telephone network: FCC requirements	164
Notice to users of the Canadian telephone network	165
Notice to users of the New Zealand telephone network	166
South Africa telecommunications notice	166
Notice to Users in the European Union	167
Regulatory notices for wireless products	167
Exposure to radio frequency radiation	167
Industry Canada (Canada)	167
Notice to users in the European Union	168

Match case Limit results 1 per page

Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window

refreshes when the Device Manager recognizes the USB connection.

•

If there is activity on the Device Manager but none of the previous solutions worked, then call customer

support.

•

If there is no activity on the Device Manager, then there may be a problem with your computer and its USB

support. The computer must recognize the USB connection in order for installation to work.

Computer firewall is blocking communication with the printer

Firewall settings may have stopped the printer from connecting to your computer.

If a firewall is installed on your computer, then do one of the following:

•

Turn off your computer firewall.

•

Update your computer firewall to the most recent version, and then allow the printer software to communicate

over the network.

For more information on turning off and updating the firewall, see the help pages of your operating system.

Communication with printer lost when connected to Virtual Private Network

(VPN)

You will lose your connection to a wireless printer on your local network when connected to most

Virtual Private

Networks

(VPNs).

Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the same

time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on

the computer.

To check if the computer is currently connected to a VPN, open your VPN Client software, and then check your VPN

connections. If you do not have a VPN Client software installed, then check the connections manually using the Windows

VPN Client.

If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the

system support person for the VPN to allow split tunneling. Be aware that some organizations will not allow split

tunneling due to security or technical concerns.

If you want to connect only to a VPN, then the documents you want to print will not be printed until you have ended

the VPN session. If you want to continue printing while connected to a VPN, then connect the printer to the computer

using a USB cable. For more information, see the

User’s Guide

Wireless troubleshooting

•

“Cannot print over wireless network” on page 153

•

“Wireless print server not installed” on page 156

•

“'Communication not available' message appears when printing wirelessly” on page 156

•

“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 152

•

“Resolving intermittent wireless communications issues” on page 157

Troubleshooting

152