Epson Expression 10000XL User Manual - Page 71

Problems and Solutions, Scanner Problems

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Problems and Solutions Here are some troubleshooting tips if you're having trouble setting up your scanner, scanning, or getting the quality you want from your scans. Scanner Problems The Ready light doesn't come on or flashes. ■ The Ready light flashes when scanning is in progress. If you are scanning a large file, wait for scanning to finish. ■ Make sure the scanner power cord is securely plugged into the scanner and the power outlet, and that the scanner is turned on. ■ Check that the power outlet is working and is not controlled by a wall switch or timer. ■ If you're using the automatic document feeder or transparency unit, make sure its cable is connected to the OPTION connector in back of the scanner. Then restart your computer. ■ If you're using the automatic document feeder, make sure a document is loaded, and pages are not jammed. If a jam occurs, remove the jammed pages as described on page 61. You see an error message when you try to scan. ■ Check the cable connections, and make sure the scanner is turned on. ■ If you have a USB connection, use the cable that came with the scanner. Try using a different USB port. If your scanner is connected to a USB hub, connect it directly to the computer's USB port. ■ Check the Windows Device Manager. If you see a ! or ? mark, or the scanner appears as an Unknown Device, uninstall and reinstall EPSON Scan (see page 77). ■ If necessary, uninstall and reinstall your software. See the instructions for uninstalling software on page 77. Solving Problems 71

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Solving Problems
71
Problems and Solutions
Here are some troubleshooting tips if you’re having trouble setting up your scanner,
scanning, or getting the quality you want from your scans.
Scanner Problems
The
Ready
light doesn’t come on or
flashes.
■
The
Ready
light flashes when
scanning is in progress. If you are
scanning a large file, wait for
scanning to finish.
■
Make sure the scanner power cord
is securely plugged into the
scanner and the power outlet, and
that the scanner is turned on.
■
Check that the power outlet is
working and is not controlled by a
wall switch or timer.
■
If you’re using the automatic
document feeder or transparency
unit, make sure its cable is
connected to the
OPTION
connector in back of the scanner.
Then restart your computer.
■
If you’re using the automatic
document feeder, make sure a
document is loaded, and pages are
not jammed. If a jam occurs,
remove the jammed pages as
described on page 61.
You see an error message when you
try to scan.
■
Check the cable connections, and
make sure the scanner is turned on.
■
If you have a USB connection, use
the cable that came with the
scanner. Try using a different USB
port. If your scanner is connected to
a USB hub, connect it directly to the
computer’s USB port.
■
Check the Windows Device
Manager. If you see a ! or ? mark, or
the scanner appears as an Unknown
Device, uninstall and reinstall
EPSON Scan (see page 77).
■
If necessary, uninstall and reinstall
your software. See the instructions
for uninstalling software on page 77.