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Epson Stylus Pro 7800 Professional Edition Printer Guide - Page 149

Chap 6-Solving Problems, Diagnosing Problems - review

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Chapter 6: Solving Problems 149 As you use your printer, you may occasionally experience a problem. You can diagnose the problem following the guidelines in this chapter or check the FAQ at www.prographics.epson.com. Then try the most likely solutions until the problem is fixed. This chapter provides instructions for the following: • Diagnosing problems • Checking error messages and lights • Improving print quality • Solving operational problems • Solving miscellaneous printing problems • Solving paper problems, including clearing paper jams Diagnosing Problems The printer includes a number of ways to help you diagnose problems: • To identify the most common problems, check the messages and lights on the control panel. See pages 150 through 154 for more information. • If you're using the Epson printer driver and Status Monitor utility, check your software for error messages. See Chapter 4 or 5 for more information. • To determine whether the problem is caused by the printer itself, disconnect the printer from your computer and print a status sheet from the control panel. See page 120 for instructions. • Review the FAQ at www.prographics.epson.com for possible solutions. • If none of the suggested solutions in this chapter solve your problem, contact Epson as described under "Where To Get Help" on page 11. 149

Section	Page
Front Matter	1
Contents	5
Introduction	9
Warnings, Cautions, Notes, and Tips	9
Options and Accessories	10
Where To Get Help	11
Macintosh System Requirements	12
Windows System Requirements	12
Important Safety Instructions	13
Ink Cartridge Safety Instructions	15
Chap 1-Setting Up the Printer	17
Unpacking and Assembling the Epson Stylus Pro 7800	17
Unpacking and Assembling the Stand	18
Unpacking the Printer	20
Mounting the Printer on the Stand	22
Attaching the Paper Basket	25
Unpacking and Assembling the Epson Stylus Pro 9800	27
Unpacking and Assembling the Stand	28
Unpacking the Printer	29
Mounting the Printer on the Stand	31
Attaching the Basket	34
Connecting the Power Cord	37
Installing Ink	38
Connecting to Your System	40
Connecting to the Network	41
Installing the Software for Macintosh	43
Adding the Printer in Mac OS X 10.4	45
Adding the Printer in Mac OS X 10.3	46
Installing the Software for Windows	48
Updating Your Printer Firmware	50
Downloading the Firmware	50
Updating the Firmware	51
Configuring the Printer for Your Network	53
Chap 2-Handling Paper and Other Media	55
Selecting Media for Your Printer	55
Guidelines for Using Epson Media	56
Using Roll Paper	56
Roll Paper Guidelines	57
Loading the Paper onto the Spindle	58
Placing the Paper in the Printer	59
Removing Paper from the Spindle	62
Switching Between 2-Inch and 3-Inch Roll Paper	62
Cutting Paper Manually with the Built-in Cutter	63
Printing Trim Lines	64
Using Cut Sheet Paper	64
Loading Cut Sheets	65
Loading Small Cut Sheets or Fine Art Paper	66
Printing on Posterboard	67
Adjusting the Platen Gap for Thick or Thin Paper	69
Using the Paper Basket	70
Catching Printouts From the Epson Stylus Pro 7800	71
Catching Printouts in Front of the Epson Stylus Pro 9800	72
Catching Printouts Under the Epson Stylus Pro 9800	73
Optimizing the Settings for Your Paper	75
Creating Paper Configurations	75
Printing Your Paper Configurations	77
Selecting Paper Configurations	77
Chap 3-Printing with Epson Drivers for Macintosh	79
Choosing Page Setup Options	80
Choosing Basic Print Options	83
Choosing Color Management Options	87
Choosing Paper Configuration Options	88
Choosing Roll Paper Options	89
Borderless Printing	90
Creating a Custom Preset and Printing	93
Choosing Advanced Black and White Photo Settings	94
Managing Print Jobs	96
Checking Ink Levels and the Maintenance Tank	97
Chap 4-Printing with Epson Drivers for Windows	99
Choosing Basic Print Options	100
Choosing Paper and Layout Options	103
Choosing Roll Paper Options	103
Borderless Printing	106
Choosing Cut Sheet Paper Options	107
Choosing Layout Options	108
Choosing Advanced Print Options	109
Choosing Advanced Black and White Photo Settings	112
Managing Print Jobs	114
Using the Progress Meter	114
Setting Monitoring Preferences and Optimizing Print Speed	115
Chap 5-Maintaining and Transporting the Printer	119
Checking Printer Status and Part Life	120
Printing Status Information	120
Viewing Status Information	121
Checking and Cleaning the Print Head	122
Running the Nozzle Check and Head Cleaning Utilities	123
Using the Control Panel Menu	124
Manually Checking and Cleaning the Print Head	124
Running a Power Cleaning Cycle	125
Aligning the Print Head	126
Replacing Ink Cartridges	127
Switching Black Ink Cartridges	132
Draining the Old Ink	132
Installing the New Black Ink Cartridge	134
Updating the Printer Driver Information	135
Changing the Date and Time	136
Using Maintenance Mode	136
Replacing the Paper Cutter Blade	138
Removing the Old Blade	138
Installing the New Cutter Blade	140
Replacing the Maintenance Tank	141
Cleaning the Printer	143
Transporting or Storing the Printer	144
Preparing the Printer for Shipment	144
Removing the Optional Print Server Card	146
Moving the Printer on the Stand	147
Setting Up the Printer After Transportation	148
Chap 6-Solving Problems	149
Diagnosing Problems	149
Checking Error Messages and Lights	150
Improving Print Quality	154
Solving Operational Problems	158
Solving Miscellaneous Printing Problems	159
Solving Paper Problems	160
Fixing Paper Eject Problems	161
Clearing Paper Jams	162
Uninstalling and Reinstalling the Printer Driver	164
Macintosh	164
Windows	164
Environmental	165
Appendix A: Specifications	165
Electrical	165
Dimensions and Weight	166
Printer Interfaces	166
Safety Approvals	166
Media	166
Roll Paper	166
Cut Sheets	167
Printable Area	168
Ink Cartridges	168