HP CP6015dn Service Manual - Page 395

Solve performance problems Problem Pages print but are totally blank. Pages print very slowly. Pages did not print. Cause Solution The sealing tape might still be in the print Verify that the sealing tape has been completely cartridges. removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a configuration page. Heavier media types can slow the print Print on a different type of media. job. Complex pages can print slowly. Proper fusing may require a slower print speed to ensure the best print quality. If printed in large batches, narrow paper Print on a different paper size or in smaller batches. can slow the print job. The product might not be pulling media correctly. Make sure paper is loaded in the tray correctly. If the problem persists, you might need to replace the pickup rollers and the separation pad. See Tray-1 pickup and separation rollers on page 199. The media is jamming in the product. Clear the jam. See Jams on page 428. The USB cable or network cable might ● Disconnect the cable at both ends and be defective or incorrectly connected. reconnect it. ● Try printing a job that has printed in the past. ● Try using a different cable. Other devices are running on your computer. The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer. ENWW Solve performance problems 353