HP CP6015dn Service Manual - Page 516

Output is curled or wrinkled Output is curled or wrinkled Cause Solution Paper does not meet the specifications for this product. Use only paper that meets the HP paper specifications for this product. Paper is damaged or in poor condition. Product speed needs to be reduced. Product is operating in an excessively humid environment. Remove paper from the input tray and load paper that is in good condition. Set the PAPER CURL option in the Print Quality menu to REDUCED to decrease full speed to 10 ppm (instead of 40 ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm). Verify that the printing environment is within humidity specifications. You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a different pattern. Paper used was not stored correctly and might have absorbed Remove paper and replace it with paper from a fresh, moisture. unopened package. Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan paper. If the problem persists, replace the paper. The specific paper type was not configured for the tray or selected in the software. The paper has previously been used for a print job. Configure the software for the paper (see the software documentation). Configure the tray for the paper, see Load paper and print media on page 59. Do not re-use paper. Product will not duplex or duplexes incorrectly Product will not duplex (print 2-sided jobs) or duplexes incorrectly Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. The first page is printing on the back of preprinted forms or letterhead. The product model does not support automatic 2-sided printing. Set up the printer driver to enable duplex printing. Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side down, with the top of the page toward the back of the product. For Tray 2, 3, 4 and 5, load the paper printed side up with the top of the page toward the back of the product. The HP Color LaserJet CP6015n does not support automatic 2-sided printing. The product configuration is not set for duplexing. In Windows, run the automatic configuration feature: 1. Click the Start button, point to Settings, and then click Printers (for Windows 2000) or Printers and Faxes (for Windows XP). 2. Right-click the HP product icon, and then click Properties or Printing Preferences. 474 Chapter 7 Solve problems ENWW