HP CP6015dn Service Manual - Page 408

Table 7-4 Control-panel messages (continued) Control panel message Description 366 Chapter 7 Solve problems Recommended action Open the IPTU and the finisher top door and locate the media jam. Check the following items: ● If media is found in the IPTU but has not reached the finisher entrance point, perform the following steps: ◦ Remove and then reinstall the IPTU. Make sure that the connector is fully seated and that the IPTU is securely fastened. ◦ If the error persists, replace the IPTU. ● If media is jammed at the entrance point of the finisher, perform the following steps: ◦ Verify that the finisher is securely fastened to the engine. ◦ Make sure that the finisher and IPTU are correctly aligned. Adjust the finisher castors to obtain a uniform gap between the finisher and the engine. The engine-tofinisher gap must be the same at the bottom and the top so that the finisher is parallel to the engine. With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is aligned with the IPTU exit point. ◦ Check the finisher entry point guides for damage. ◦ Verify that the finisher rollers are turning before the media leaves the IPTU. If the rollers are not turning, test motor M9 by using the finisher component test from the controlpanel display. If the motor does not activate during the test, check the connectors for motor M9 (inlet motor). Make sure that connector J705 is fully seated on the stacker controller PCA. If the error persists, replace motor M9 or the saddle paper-feeder assembly for the type finisher you are working on. Only if the error persists and the previous steps fail to correct the ENWW