HP CP6015dn Service Manual - Page 401

Table 7-4 Control-panel messages (continued) Control panel message Description ENWW Recommended action Open the IPTU and the finisher top door and check the following items: ● If media is found in the IPTU but has not reached the finisher, perform the following steps: ◦ Remove and then reinstall the IPTU. Make sure that the connector is fully seated and that the IPTU is securely fastened. ◦ If the error persists, replace the IPTU. See IPTU on page 646. ● If media is jammed at the exit point of the IPTU (prior to entering the finisher), perform the following steps: ◦ Verify that the finisher is securely fastened to the engine. ◦ Make sure that the finisher and IPTU are correctly aligned. Adjust the finisher castors to obtain a uniform gap between the finisher and the engine. The engine-tofinisher gap must be the same at the bottom and the top so that the finisher is parallel to the engine. With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is aligned with the IPTU exit point. ◦ Check the finisher entry point guides for damage. ◦ Verify that the finisher rollers are turning before the media leaves the IPTU. If the rollers are not turning, test motor M9 by using the finisher component test from the controlpanel display. If the motor does not activate during the test, check the connectors for motor M9 (inlet motor). Make sure that connector J705 is fully seated on the stacker controller PCA. If the error persists, replace motor M9 or the saddle paper-feeder assembly. Only if the error persists and the previous steps fail to correct the problem, replace the stacker Control-panel messages 359