HP CP6015dn Service Manual - Page 538
Diagnostics menu, DIAGNOSTICS
UPC - 883585363018
View all HP CP6015dn manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 538 highlights
Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer. Menu item PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING PRINT DIAGNOSTICS PAGE DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST MANUAL SENSOR TEST 2 COMPONENT TEST PRINT/STOP TEST COLOR BAND TEST Description This item will print an event log that will display the last 50 entries in the printer's event log, starting with the most recent. See Print an event log on page 422. This item displays the last 50 events on the control panel display, starting with the most recent. See Show an event log on page 422. This item prints a series of 8 pages that include instructions, pages for each color, demo page, and configuration page. These pages can help isolate printquality problems. See Print-quality-troubleshooting pages on page 485. This item allows you to print a page that can assist in diagnosing printer problems. See Internal print-quality test pages on page 347. This item allows you to remove a print cartridge to help determine which cartridge is the source of a problem. See Disable cartridge check on page 498. This item performs a test on each of the printer's sensors to determine if they are working correctly and displays the status of each sensor. See Paper-path sensors test on page 499. This item is useful for testing the paper handling features of the printer, such as the configuration of the trays. See Paper-path test on page 501. This item performs tests to determine whether the paper-path sensors are operating correctly. See Manual sensor test (special-mode test) on page 501. This item performs tests to determine whether the paper-path sensors are operating correctly. See Manual sensor test 2 (special-mode test) on page 502. This item will activate individual parts independently to isolate noise, leaking, and other hardware issues. See Component tests on page 503. This item isolates print-quality faults more accurately by stopping the printer in mid-print cycle. Stopping the printer in mid-print cycle allows you to see where the image begins to degrade. Stopping the printer in mid-print cycle will cause a jam that may need to be manually removed. A service representative should perform this test. See Print/stop test on page 507. Use this page to print a color-band test page that is used to identify arcing in the high-voltage power supply. See Color-band test on page 507. Diagnostics mode Some of the diagnostic tests automatically put the printer into a special diagnostics mode. During the special diagnostics mode the printer can perform actions that would normally cause the printer to enter an error state. Always follow the control panel directions in the DIAGNOSTICS menu to exit the special diagnostics mode correctly and return the printer to a normal state. 496 Chapter 7 Solve problems ENWW