HP CP6015dn Service Manual - Page 470
Paper-handling problems, Jams, Common causes of jams
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Paper-handling problems Jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Supported paper and print media sizes on page 52. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a product Do not use paper that has been previously printed on or copied. or copier. An input tray is loaded incorrectly. Remove any excess paper from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper and print media on page 59. The paper is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. The paper is binding or sticking together. Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the input tray. When printing on lightweight paper or on jobs with heavy toner Set the LIGHT MEDIA optimize mode on the Print Quality coverage, paper is wrapping on the fuser causing Fuser Delay menu to ON. Jam or Fuser Wrap Jam messages. The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the output bin before removing it. During two-sided printing, you removed the paper before the Reset the product and print the document again. Wait until the second side of the document was printed. page completely settles in the output bin before removing it. The paper is in poor condition. The internal tray rollers are not picking up the paper. Replace the paper. If the paper is heavier than 220 g/m2 (58 lb), it might not be picked from the tray. The rollers are worn. Replace the rollers. The paper has rough or jagged edges. Replace the paper. The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1. Device supply items have reached the end of their useful life. Check the product control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Information pages on page 74. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. Not all product packing material was removed. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the product. 428 Chapter 7 Solve problems ENWW