HP CP6015dn Service Manual - Page 431

Table 7-4 Control-panel messages (continued) Control panel message Description Recommended action 66.12.11 Finisher error: swing motor (M36) and the swing-guide home-position sensor (PI35) Occurs when the swing guide does not leave its home position (swing-guide home-position sensor: PI35) after the swing motor (M36) is activated for 3 seconds. Control panel diagnostics: M36 (Swing Motor) and PI35 (Swing Guide Home Position Sensor) 1. Test the swing motor M36 by using the finisher component test from the controlpanel display. Also occurs when the swing guide does not return to its home position (swing-guide home-position sensor: PI35) after the swing motor (M36) is activated for 3 seconds. NOTE: When activated during the component test, the motor should rotate for about five seconds. While the motor is rotating, make sure that the swing guide is moving up or down at the exit area for stapling and stacking. ◦ If the swing guide freely moves up and down, proceed to the next step (testing the swing-guide sensor PI35). ◦ If the swing guide does not freely move up and down, remove the finisher rear cover and use your hand to turn the gear located to the right of motor M36 clockwise. ● If the swing guide moves upward, the gears are properly working. Replace motor M36. If after replacing the motor the motor still does not turn on, replace the stacker controller PCA. See Stacker controller PCA on page 737. ● If the swing guide does not move, inspect the gears and replace damaged components as necessary. 2. Test the swing-guide sensor PI35 by using the finisher component test from the control-panel display. ENWW Control-panel messages 389