HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP Series - Software Techni - Page 269

Open the Windows Device Manager, Check for product conflicts

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Engineering details Open the Windows Device Manager Follow these steps to open the Windows Device Manager. 1. In Windows 2000, click Start, click Settings, and then click Control Panel. In Windows XP or in Windows Server 2003, click Start, and then click Control Panel. In Windows Vista, click Start, click Settings, and then click Control Panel. 2. Double-click the System icon. 3. On the Hardware tab, click Device Manager. Check for product conflicts Follow these steps to check for product conflicts. 1. Look for products that appear on the list with a yellow exclamation mark (!) or a red X. 2. Identify port conflicts by double-clicking Port or by clicking the plus sign (+). Conflicts here usually interfere with two-way communication. 3. To check the status of a product, click the product name, and then click Properties. The Device Status appears in the middle of the dialog box. 4. To check the Conflicting Device list, click the product name, and then click Properties. Click the Resources tab, and look at the Conflicting Device list at the bottom of the dialog box. 5. Click the plus sign (+) to the left of Open the Other Devices. Misidentified or noncategorized products are placed here. Guidelines for troubleshooting and resolving product conflicts Follow these steps for resolving product conflicts. 1. If the conflicting product is no longer present in the list of products, click the product name, click Remove, and then click Yes. Click Yes to restart Windows. 2. If the conflicting product is a duplicate (and one of the duplicate listings does not show a conflict), click the name(s) of the product(s) that have a conflict, click Remove, and then click Yes. Click Yes to restart Windows. NOTE: You might not need to restart the computer, depending on the type of port conflict you are resolving. 3. If a product has a conflict and you have the printer-driver for that product, remove the product and then reinstall it. After removing the product, restart the computer. When Windows reinstalls products, it usually finds nonconflicting resources. ENWW Troubleshooting 245

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Open the Windows Device Manager
Follow these steps to open the Windows Device Manager.
1.
In Windows 2000, click
Start
, click
Settings
, and then click
Control Panel
.
In Windows XP or in Windows Server 2003, click
Start
, and then click
Control Panel
.
In Windows Vista, click
Start
, click
Settings
, and then click
Control Panel
.
2.
Double-click the
System
icon.
3.
On the
Hardware
tab, click
Device Manager
.
Check for product conflicts
Follow these steps to check for product conflicts.
1.
Look for products that appear on the list with a yellow exclamation mark (!) or a red X.
2.
Identify port conflicts by double-clicking
Port
or by clicking the plus sign (
+
). Conflicts here usually
interfere with two-way communication.
3.
To check the status of a product, click the product name, and then click
Properties
. The
Device
Status
appears in the middle of the dialog box.
4.
To check the
Conflicting Device
list, click the product name, and then click
Properties
. Click the
Resources
tab, and look at the
Conflicting Device
list at the bottom of the dialog box.
5.
Click the plus sign (
+
) to the left of
Open the Other Devices
. Misidentified or noncategorized
products are placed here.
Guidelines for troubleshooting and resolving product conflicts
Follow these steps for resolving product conflicts.
1.
If the conflicting product is no longer present in the list of products, click the product name, click
Remove
, and then click
Yes
. Click
Yes
to restart Windows.
2.
If the conflicting product is a duplicate (and one of the duplicate listings does not show a conflict),
click the name(s) of the product(s) that have a conflict, click
Remove
, and then click
Yes
. Click
Yes
to restart Windows.
NOTE:
You might not need to restart the computer, depending on the type of port conflict you
are resolving.
3.
If a product has a conflict and you have the printer-driver for that product, remove the product and
then reinstall it. After removing the product, restart the computer. When Windows reinstalls
products, it usually finds nonconflicting resources.
ENWW
Troubleshooting
245
Engineering details