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Windows software, Product communication, Cause, Location

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Engineering details ● Product communication ● Hardware/firmware ● Miscellaneous Windows software ● Cause: The HP ToolboxFX uses .NET technologies which require that Microsoft .NET Framework be installed on the user's computer. When the HP ToolboxFX software installer runs, it will silently install Microsoft .NET Framework 2.0. This will allow HP ToolboxFX to run, but there are some known issues with .NET Framework 2.0 that might impact the user. NOTE: If .NET Framework 2.0 is already installed on the user's system at the time that HP ToolboxFX is installed, the framework will not be installed. ◦ Location: www.microsoft.com/downloads/details.aspx ◦ Location: www.microsoft.com/downloads/details.aspx Product communication The majority of problems observed with HP ToolboxFX involve a lack of communication with the product. In these cases, always check to see if the cables are plugged in, and the product is turned on. Also, please see the above section regarding .NET Framework dependencies. If communication problems are observed, particularly over a USB connection, .NET Framework and Windows configuration should be checked and updated if necessary. Communication with the product can also be impacted if you change the IP address or hostname on a network-connected product. The HP ToolboxFX uses the properties stored by the printer-driver in order to determine the product's address. If communication errors are observed, attempt to print a test page to the product from the computer. If a page cannot be printed, it might be that the address or port for the printer-driver needs to be configured correctly. In these cases, it is often necessary for you to reboot ENWW Troubleshooting 249

Section	Page
Purpose and scope	25
Introduction	25
Software technical reference overview	26
Product comparison	27
Product features	28
Product walkaround	29
Front view	29
Back view	30
Interface ports	30
Documentation availability and localization	32
Software availability and localization	35
Solutions software on the Web	36
In-box solutions software CDs	36
Microsoft Windows CD	36
CD versions	37
Software description	39
Introduction	39
Windows solutions software	40
Printing system and installer	40
HP Color LaserJet CM2320 MFP Series solutions software CD for MS Windows systems	40
HP Color LaserJet CM2320 MFP Series Animated Getting Started Guide	40
HP Color LaserJet CM2320 MFP Series solutions CD browser	41
Installer features	42
HP Color LaserJet CM2320 MFP Series printer-drivers	43
Select the best printer-driver	44
Complete LaserJet printing system	44
HP PCL 6	44
HP LaserJet printing system	44
HP printer-drivers	44
Printer-driver version numbers for MS Windows operating systems	45
HP Driver Diagnostic Printer Check Tool	47
Advanced color use	48
Restrict color printing	48
HP ColorSphere toner	48
HP ImageREt 3600	48
Paper selection	49
Color options	49
Standard red-green-blue (sRGB)	49
Match colors	50
Use HP ToolboxFX to print the Microsoft Office Basic Colors palette	50
HP Basic Color Match tool	51
Use HP ToolboxFX to download the HP Basic Color Match tool	51
HP ToolboxFX	52
HP ToolboxFX overview	52
Start HP ToolboxFX	52
Structure	52
Opening screen	53
System requirements	53
Key features	53
HP product pop-up alert messages	53
System-tray icon alert	54
Desktop alert	54
E-mail alert	54
HP ToolboxFX folders	54
Status folder	55
Device Status	56
Supplies Status	57
Device Configuration	58
Network Summary	60
Print Info Pages	62
Color Usage Job Log	63
Event Log	64
Alerts folder	64
Set up Status Alerts	65
Set up E-mail Alerts	67
Product Information folder	69
Demonstration Pages	70
Fax folder	70
Fax Receive	71
Fax Phone Book	72
Fax Send Log	74
Fax Receive Log	75
Junk Faxes	76
Help folder	76
Troubleshooting	78
Paper and Print Media	80
Color Printing Tools	81
Animated Demonstrations	81
User Guide	82
System Settings folder	83
Device Information	84
Paper Handling	84
Print Quality	85
Print Density	85
Paper Types	87
Extended Print Modes	88
System Setup	93
Service	94
Device Polling	95
Save / Restore Settings	96
Password	97
Print Settings folder	97
Printing	98
PCL5	99
PostScript	99
Photo	100
Network Settings folder	100
Network Summary	102
IPv4 Configuration	103
IPv6 Configuration	103
Network Identification	104
Advanced	105
SNMP	106
E-mail folder	107
E-mail Configuration	108
E-mail Contacts	108
Other panes	109
About HP ToolboxFX dialog box	109
HP Instant Support	110
Support and Troubleshooting	110
Product Registration	110
Shop for Supplies	110
HP Solution Center	111
Recycle button	111
Home page	112
Utilities button	112
Help page	112
Shopping page	112
Settings page	113
HP Embedded Web Server (HP EWS)	114
Status tab	114
Device Status	115
Supplies Status	115
Device Configuration	116
Network Summary	118
Print Info Pages	119
Color Usage Job Log	120
Event Log	120
System tab	120
Device Information page	121
Paper Handling page	121
Print Quality	122
Print Density page	122
Paper Types	123
Extended Print Modes	123
System Setup	125
Service	125
Password	125
Print tab	125
Printing	126
PCL5c	126
PostScript	126
Photo	127
Fax tab	127
Fax Receive	127
Fax Phone Book	127
Networking tab	128
Network Summary	129
IPv4 Configuration	129
IPv6 Configuration	129
Network Identification	130
Advanced page	130
SNMP page	131
E-mail tab	131
E-mail Configuration page	131
E-mail Contacts page	132
HP Customer Participation Program	133
Optional software	134
Universal printer-driver	134
Basic Color Match	134
Web Printsmart	134
Font support	135
Basic fonts	135
Default fonts	135
Install Windows solutions software components	139
Introduction	139
Supported operating systems for Windows	140
Install overview	141
Software installation types for Windows	141
Installation options	141
Windows general installation overview	142
Animated Getting Started Guide (GSG)	142
Setup and installation instructions	142
Animated GSG dialog boxes	143
Unsupported Operating System dialog box	156
Windows installation for direct connections	157
Recommended Install	157
Easy Install	157
Advanced Install	158
Express Install	159
Windows installation for computers on a network	159
Recommended Install	159
Easy Install	159
Advanced Install	160
Express Network Install	161
Install printer-drivers by using a CD	162
Set a default printer	162
Modify an existing installation	163
Universal printer-driver (UPD) installation	163
HP Universal Print Driver installation modes	164
Detailed Windows installation instructions	165
Solutions software installation for Windows	165
Install optional software	181
HP Photosmart Essential	182
Universal Print Driver	182
Basic Color Match	182
HP Easy Printer Care	183
HP SmartWeb Printing	183
User uninstall software	184
Uninstall instructions for Windows	184
Uninstall a Recommended or Express installation	184
Use the product software Uninstall component (recommended)	184
Use the Windows Add or Remove Programs component	184
Use the solutions software CD	185
Uninstall a printer-driver only installation	185
Software for other operating systems	187
HP PCL 6 and universal printer-driver for Windows	189
Introduction	189
Change the printer-driver settings for Windows	190
Printing Preferences printer-driver tabs	190
Properties printer-driver tabs	191
Help system	192
“What's this?” Help	192
Context-sensitive Help	192
Constraint messages	192
Advanced tab features	194
Paper/Output settings	195
Copy Count setting	195
Graphic settings	195
Image Color Management settings	196
TrueType Font settings	196
Document Options	196
Advanced Printing Settings	196
Printer Features	197
Print All Text as Black	197
Send TrueType as Bitmap	197
Raster Compression	197
Print Data Optimization	197
Layout Options	198
Paper/Quality tab features	199
Paper Options	200
Paper size:	200
Custom Paper Size	201
Name	201
Paper Size	202
Units	202
Custom width and height control limits	202
Paper source:	202
Paper type:	203
Special pages	205
Covers	205
Print pages on different paper	206
Document preview image	207
Print Quality group box	207
Print Quality drop-down menu	208
HP real life technologies	208
Remove red eye checkbox	208
Effects tab features	209
Resizing Options group box	210
Actual Size setting	210
Print Document On setting	210
Scale to Fit option	210
% of actual size option	211
Document preview image	212
Watermarks group box	212
Current watermarks	213
Watermark message	214
Message angle	214
Font attributes	214
Name drop-down menu	215
Color drop-down menu	215
Shading drop-down menu	216
Size spin box	216
Style drop-down menu	216
Default settings	216
Finishing tab features	217
Document Options	218
Print on Both Sides (Manually) check box	218
Manually printing on both sides	218
Flip Pages Up option	221
Booklet layout drop-down menu	221
Book and booklet printing	221
Printing a booklet	222
Printing a book	222
Pages per Sheet drop-down menu	222
Print Page Borders check box	222
Page Order drop-down menu	222
Document preview image	223
Orientation group box	223
Portrait option button	224
Landscape option button	224
Rotate by 180 degrees check box	224
Mirror Image check box (HP PS Emulation only)	224
Color tab features	225
Color Options	226
Automatic	226
Manual	226
General	227
Edge control	228
Half tone	228
Text, Graphics, Photographs	228
Neutral Grays	228
Color Themes	229
RGB Color	229
Document preview image	229
Services tab features	230
Internet Services	231
Device Settings tab features	232
Form to Tray Assignment	233
Font Substitution Table	234
External Fonts	234
Install external fonts	234
Remove external fonts	235
Installable Options	235
Allow Manual Duplexing	235
Printer Memory	235
HP PS Emulation Device Settings	236
Available PostScript Memory	236
Output Protocol	236
Send Ctrl-D Before Each Job	237
Send Ctrl-D After Each Job	237
Convert Gray Text to PostScript Gray	237
Convert Gray Graphics to PostScript Gray	237
Add Euro Currency Symbol to PostScript Fonts	237
Job Timeout	237
Wait Timeout	237
Minimum Font Size to Download as Outline	238
Maximum Font Size to Download as Bitmap	238
Postscript Passthrough	239
JPEG Passthrough	240
Printing Shortcuts tab	241
Factory Defaults	242
General Everyday Printing	242
Paper source	243
Page size	243
Orientation	243
Print on both sides	244
Paper type	244
Pages per sheet	245
Document preview image	245
About tab features	246
Macintosh	249
Introduction	249
Macintosh solutions software	250
Software components for Macintosh	250
HP EWS Device Configuration utility	251
HP LaserJet Director	251
HP Photosmart Studio for Macintosh	252
Memory card access with the Macintosh (HP Color LaserJet CM2320 MFP only)	253
System requirements	254
Operating-system support	254
Availability	254
Software component localization	254
Order software for Macintosh	255
Macintosh install instructions	256
Installation overview	256
Installation options	256
Installation instructions for all Macintosh OSs — Animated Getting Started Guide	256
Macintosh installation instructions for direct and network connections	258
Installation dialog box options for Macintosh	258
Macintosh uninstall instructions	266
Engineering details	267
Introduction	267
Troubleshooting	268
Port communication	268
Overview	268
USB port connections	268
Product conflicts in Windows	268
Open the Windows Device Manager	269
Check for product conflicts	269
Guidelines for troubleshooting and resolving product conflicts	269
Installed Products	270
E-mail	271
HP LaserJet Scan	271
Troubleshooting tools	271
File to E-mail utility	271
AccessDeniedUtility.exe	272
FixErr1714 utility	272
Known issues for the HP Color LaserJet CM2320 MFP Series Printer	272
Windows software	273
Product communication	273
Hardware/firmware	275
Miscellaneous	276
IP discovery and rediscovery	277
Print and HP ToolboxFX	277
Scan printer-driver	277
ScanTo application	278
PCL font ID list	279
Supported paper and print media sizes	282
Paper/Quality tab features	283
Paper Options	284
Paper size:	284
Custom Paper Size:	285
Name	285
Paper Size	286
Units	286
Custom width and height control limits	286
Paper Source:	287
Paper type:	287
Special pages	290
Covers	290
Print pages on different paper	291
Document preview image	291
Print quality group box	292
Print Quality drop-down menu	292
HP real life technologies	292
Remove red eye checkbox	293
Install Notes	294
I. Introduction	294
PURPOSE OF THIS DOCUMENT	294
WHO NEEDS THIS SOFTWARE?	294
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS	294
End-user software components in an Express install	294
End-user software components available for a Recommended install	295
HP ToolboxFX	295
Product documentation	296
Uninstall	296
II. LATE-BREAKING INFORMATION	296
KNOWN ISSUES AND WORK-AROUNDS	296
General	296
HP ToolboxFX	297
Scan	297
Upgrade Windows	298
Other Applications	298
ISSUES FIXED	298
III. INSTALLATION INSTRUCTIONS	298
INSTALL SOFTWARE ON WINDOWS 2000, WINDOWS XP, WINDOWS SERVER 2003 AND WINDOWS VISTA	298
UNINSTALLER	299
IV. TECHNICAL ASSISTANCE	299
V. LEGAL STATEMENTS	299
TRADEMARK NOTICES	299
WARRANTY AND COPYRIGHT	299
Warranty	299
Copyright	299

Match case Limit results 1 per page

●

Product communication

●

Hardware/firmware

●

Miscellaneous

Windows software

●

Cause:

The HP ToolboxFX uses .NET technologies which require that Microsoft .NET Framework

be installed on the user's computer. When the HP ToolboxFX software installer runs, it will silently

install Microsoft .NET Framework 2.0. This will allow HP ToolboxFX to run, but there are some

known issues with .NET Framework 2.0 that might impact the user.

NOTE:

If .NET Framework 2.0 is already installed on the user's system at the time that HP

ToolboxFX is installed, the framework will not be installed.

◦

Location:

www.microsoft.com/

downloads/details.aspx

◦

Location:

www.microsoft.com/

downloads/details.aspx

Product communication

The majority of problems observed with HP ToolboxFX involve a lack of communication with the product.

In these cases, always check to see if the cables are plugged in, and the product is turned on. Also,

please see the above section regarding .NET Framework dependencies. If communication problems

are observed, particularly over a USB connection, .NET Framework and Windows configuration should

be checked and updated if necessary.

Communication with the product can also be impacted if you change the IP address or hostname on a

network-connected product. The HP ToolboxFX uses the properties stored by the printer-driver in order

to determine the product's address. If communication errors are observed, attempt to print a test page

to the product from the computer. If a page cannot be printed, it might be that the address or port for

the printer-driver needs to be configured correctly. In these cases, it is often necessary for you to reboot

ENWW

Troubleshooting

249

Engineering details