HP LaserJet Pro M1132s User Guide - Page 166
Received faxes are too light, are blank, or have poor print quality.
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The product is not answering incoming fax calls. Cause A voice-messaging service might be interfering with the product as it attempts to answer calls. The product might be out of paper and the memory is full. Solution Do one of the following: ● Disable the messaging service. ● Get a telephone line that is dedicated to fax calls. ● Set the product answer mode to Manual. In manual mode, you must start the fax-receive process yourself. ● Leave the product set to automatic mode and lower the rings-to-answer setting for the product to a number less than the rings-to-answer setting for the voice mail. The product will answer all incoming calls. Refill the media input tray. Press the OK button. The product prints all of the faxes it has saved in memory and then resumes answering fax calls. Faxes are not printing. Cause The media input tray is empty. The receive-to-PC option might be selected, and faxes are being received by the computer. The product has encountered an error. Solution Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled. Check to determine whether the computer is receiving faxes. Check the control panel for an error message. Faxes are printing on two pages instead of one. Cause The autoreduction setting might not be set correctly. The incoming faxes might have been sent on larger media. Solution Turn on the autoreduction setting. Adjust the autoreduction setting to allow larger pages to be printed on one page. Received faxes are too light, are blank, or have poor print quality. Cause Solution The product ran out of toner while printing a fax. The product stores the most recently printed faxes. (The amount of memory that is available determines the actual number of faxes stored for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax. The fax that was sent was too light. Contact the sender and have the sender resend the fax after altering the contrast settings. 152 Chapter 10 Fax (M1210 Series only) ENWW