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HP LaserJet Pro M1132s User Guide - Page 245

Solve software problems, Software troubleshooting

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You are unable to print from a third-party USB card. Cause Solution This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Mac supports USB. ● Verify that your Mac operating system is Mac OS X v10.4 or later. ● Ensure that your Mac has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the product is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer. ● Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the host computer. NOTE: The iMac keyboard is a non-powered USB hub. ENWW Solve software problems 231

Section	Page
Product basics	15
Product comparison	16
Environmental features	17
Product features	18
Product views	20
Front view	20
M1130 Series	20
M1210 Series	21
Back view	22
M1130 Series	22
M1210 Series	23
Serial number and model number location	24
Control-panel layout	25
M1130 Series	25
M1210 Series	26
Control panel menus (M1210 Series only)	27
Control-panel menus	28
Software for Windows	37
Supported operating systems for Windows	38
Printer driver	38
Priority for print settings	38
Change printer-driver settings for Windows	39
Change the settings for all print jobs until the software program is closed	39
Change the default settings for all print jobs	39
Change the product configuration settings	39
Remove software for Windows	39
Supported utilities for Windows	41
HP Toolbox software	41
HP Embedded Web Server (M1210 Series only)	41
Other Windows components and utilities	41
Use the product with Mac	43
Software for Mac	44
Supported operating systems for Macintosh	44
Supported printer drivers for Macintosh	44
Remove software for Mac	44
Priority for print settings for Macintosh	44
Change printer-driver settings for Mac	45
Print with Mac	46
Create and use printing presets with Mac	46
Resize documents or print on a custom paper size with Mac	46
Print a cover page with Mac	47
Print multiple pages on one sheet of paper with Mac	47
Print on both sides (duplex) with Mac	48
Print on both sides manually	48
Fax with Mac (M1210 Series only)	50
Scan with Mac	51
Connect the product	53
Supported network operating systems	54
Printer sharing disclaimer	54
Connect with USB	55
CD installation	55
HP Smart Install	55
Connect to a network (M1210 Series only)	56
Supported network protocols	56
Install the product on a wired network	56
Configure network settings	57
View or change network settings	57
Set or change the network password	57
IP address	57
Link speeds and duplex settings	58
Paper and print media	59
Understand paper use	60
Special paper guidelines	60
Change the printer driver to match the paper type and size	62
Supported paper sizes	63
Supported paper types	64
Load paper trays	65
Load the input tray	65
Tray adjustment for short media	66
Load the document feeder (M1210 Series only)	68
Tray and bin capacity	69
Paper orientation for loading trays	69
Configure trays	70
Change the default paper-size setting (M1130 Series)	70
Change the default paper-size setting (M1210 Series)	71
Change the default paper-type setting (M1130 Series)	71
Change the default paper-type setting (M1210 Series)	71
Print tasks	73
Cancel a print job	74
Print with Windows	75
Open the printer driver with Windows	75
Get help for any printing option with Windows	75
Change the number of print copies with Windows	76
Print colored text as black with Windows	76
Save custom print settings for reuse with Windows	77
Use a printing quick set	77
Create a custom printing quick set	78
Improve print quality with Windows	79
Select a page size	79
Select a custom page size	79
Select a paper type	80
Select the print resolution	80
Print on preprinted letterhead or forms with Windows	80
Print on special paper, labels, or transparencies with Windows	82
Print the first or last page on different paper with Windows	83
Scale a document to fit page size	85
Add a watermark to a document with Windows	86
Print on both sides (duplex) with Windows	87
Manually print on both sides (duplex) with Windows	87
Create a booklet with Windows	89
Use HP ePrint	90
Use HP Cloud Print	90
Use HP Direct Print (wireless models only)	92
Use HP Air Print	93
Print multiple pages per sheet with Windows	93
Select page orientation with Windows	95
Copy	97
Use copy functions	98
One-touch copy	98
Multiple copies	98
Create multiple copies (M1130 Series)	98
Create multiple copies (M1210 Series)	99
Copy a multiple-page original	99
Copy identification cards (M1210 Series only)	99
Cancel a copy job	100
Cancel a copy job (M1130 Series)	100
Cancel a copy job (M1210 Series)	100
Reduce or enlarge a copy image	100
Reduce or enlarge copies (M1130 Series)	100
Reduce or enlarge copies (M1210 Series)	101
Collate a copy job	103
Collate copies (M1210 Series)	103
Copy settings	103
Change copy quality	103
Change the copy quality setting (M1130 Series)	104
Change the copy quality setting (M1210 Series)	105
Check the scanner glass for dirt and smudges	105
Adjust the lightness or darkness for copies	106
Adjust the lightness or darkness for copies (M1130 Series)	106
Adjust the lightness or darkness for copies (M1210 Series)	107
Copy on both sides (duplex)	108
Copy a two-sided original to a one-sided document	108
Copy a two-sided original to a two-sided document	108
Scan	111
Use scan functions	112
Scan methods	112
Scan by using HP LaserJet Scan (Windows)	112
Scan by using HP Director (Mac)	112
Scan by using other software	113
Scan from a TWAIN-compliant program	113
Scan from a WIA-compliant program	113
Scanning by using optical character recognition (OCR) software	114
Readiris	114
Cancel a scan	114
Scan settings	115
Scan file format	115
Scanner resolution and color	115
Resolution and color guidelines	116
Color	116
Scan quality	117
Fax (M1210 Series only)	119
Fax features	120
Set up fax	121
Install and connect the hardware	121
Connect fax to a telephone line	121
Connect additional devices	121
Set up fax with a telephone answering machine	124
Set up fax with an extension phone	124
Setup for stand-alone fax	125
Configure fax settings	125
Use the control panel to set the fax time, date, and header	126
Use the HP Fax Setup Wizard	127
Set fax time, date, and header	127
Use of common localized letters in fax headers	127
Use the phone book	128
Use the control panel to create and edit the fax phone book	128
Import or export Microsoft Outlook contacts into the fax phone book	128
Use phone-book data from other programs	128
Delete phone book	129
Set fax settings	130
Send fax settings	130
Set special dialing symbols and options	130
Set a dialing prefix	130
Set the dial-tone detection	130
Set tone-dialing or pulse-dialing	131
Set autoredial and the time between redials	131
Set light/dark and resolution	132
Set the default light/dark (contrast) setting	132
Set resolution settings	133
Cover-page templates	133
Customize a fax cover sheet	133
Receive fax settings	134
Set fax forwarding	134
Set the answer mode	134
Block or unblock fax numbers	135
Set the number of rings-to-answer	135
Set distinctive ring	136
Use autoreduction for incoming faxes	137
Set fax reprint settings	138
Set the silence-detect mode	138
Set the fax volume	138
Set the alert volume, phone-line volume, and ring volume	138
Set stamp-received faxes	139
Set the private receive feature	139
Set fax polling	140
Use fax	141
Fax software	141
Supported fax programs	141
Cancel a fax	141
Cancel the current fax	141
Cancel a pending fax job	141
Delete faxes from memory	141
Use fax on a DSL, PBX, or ISDN system	142
DSL	142
PBX	142
ISDN	142
Use fax on a VoIP service	143
Fax memory	143
Fax memory is retained when there is a loss of power	143
Send a fax	143
Fax from the flatbed scanner	143
Fax from the document feeder	144
Manual dial faxing	144
Send a fax from the software	146
Send a fax by dialing from a telephone connected to the fax line	148
Schedule a fax to be sent later	148
Use access codes, credit cards, or calling cards	149
Send faxes internationally	149
Receive a fax	150
Print a fax	150
Print a stored fax when the private receive feature is on	150
Reprint a fax	150
Receive faxes when fax tones are audible on the phone line	151
Receive faxes to a computer	151
Solve fax problems	152
Fax troubleshooting checklist	152
Fax error messages	153
Alert and warning messages	153
Fax logs and reports	159
Print all fax reports	159
Print individual fax reports	159
Set the fax activity log to print automatically	160
Set the fax error report	160
Set the fax confirmation report	161
Include the first page of each fax on the fax confirmation, fax error, and last call reports	161
Change error correction and fax speed	161
Set the fax-error-correction mode	161
Change the fax speed	162
Problems sending faxes	162
Problems receiving faxes	165
Regulatory information and warranties	168
Manage and maintain the product	169
Print information pages	170
Use the HP Toolbox software	173
View HP Toolbox software	173
Status	174
Fax (M1210 Series only)	174
Fax tasks	174
Fax phone book	174
Fax send log	176
Fax receive log	176
Shop for Supplies	177
Other Links	177
Use the HP Embedded Web Server (M1210 Series only)	178
Open the HP Embedded Web Server	178
Features	179
Information tab	179
Settings tab	179
Networking tab	179
HP Smart Install tab	179
Links	179
Product security features	180
Lock the formatter	180
Economy settings	181
Print with EconoMode	181
Auto-Off mode	181
Manage supplies and accessories	183
Print when a cartridge reaches estimated end of life	183
Manage print cartridges	183
Print-cartridge storage	183
HP policy on non-HP print cartridges	183
HP fraud hotline and Web site	183
Recycle supplies	183
Replacement instructions	184
Redistribute toner	184
Replace the print cartridge	186
Replace the pickup roller	189
Replace the separation pad	194
Clean the product	196
Clean the pickup roller	196
Clean the separation pad	200
Clean the paper path	203
Clean the print-cartridge area	205
Clean the exterior	208
Clean the scanner glass strip and platen	208
Product updates	210
Solve problems	211
Solve general problems	212
Troubleshooting checklist	212
Factors that affect product performance	213
Restore the factory-set defaults (M1210 Series only)	213
Interpret control-panel light patterns (M1130 Series only)	214
Interpret control-panel messages (M1210 Series only)	217
Control-panel message types	217
Control-panel messages	217
Clear jams	220
Common causes of jams	220
Jam locations	221
Clear jams from the document feeder (M1210 Series only)	222
Clear jams from the output areas	223
Clear jams from the input tray	225
Clear jams from inside the product	227
Change the jam recovery setting	228
Solve paper-handling problems	230
Solve image-quality problems	232
Print-quality examples	232
General print-quality issues	232
Copy print-quality problems	236
Scan-quality problems	237
Prevent scan-quality problems	237
Solve scan-quality problems	237
Repetitive defects ruler	238
Optimize and improve image quality	239
Change print density	239
Manage and configure printer drivers	240
Solve performance problems	241
Solve connectivity problems	241
Solve direct-connect problems	241
Solve network problems	242
Solve software problems	243
Solve common Windows problems	243
Solve common Mac problems	243
Supplies and accessories	247
Order parts, accessories, and supplies	248
Part numbers	248
Paper-handling accessories	248
Print cartridges	248
Cables and interfaces	248
Service and support	249
Hewlett-Packard limited warranty statement	250
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	251
End User License Agreement	252
Customer self-repair warranty service	254
Customer support	254
Repack the product	255
Service information form	256
Specifications	259
Physical specifications	260
Power consumption, electrical specifications, and acoustic emissions	260
Environmental specifications	260
Regulatory information	261
FCC regulations	262
Environmental product stewardship program	262
Protecting the environment	262
Ozone production	262
Power consumption	262
Toner consumption	263
Paper use	263
Plastics	263
HP LaserJet print supplies	263
Return and recycling instructions	263
United States and Puerto Rico	263
Multiple returns (more than one cartridge)	263
Single returns	264
Shipping	264
Residents of Alaska and Hawaii	264
Non-U.S. returns	264
Paper	264
Material restrictions (M1130 Series)	264
Material restrictions (M1210 Series)	264
Disposal of waste equipment by users in private households in the European Union	265
Chemical substances	265
Material Safety Data Sheet (MSDS)	265
For more information	266
Declaration of conformity (base model)	267
Declaration of conformity (fax model)	268
Safety statements	269
Laser safety	269
Canadian DOC regulations	269
Power cord instructions	269
EMC statement (Korea)	269
Laser statement for Finland	270
GS statement (Germany)	270
Substances Table (China)	271
Restriction on Hazardous Substances statement (Turkey)	271
Additional statements for telecom (fax) products	272
EU Statement for Telecom Operation	272
New Zealand Telecom Statements	272
Additional FCC statement for telecom products (US)	272
Telephone Consumer Protection Act (US)	273
Industry Canada CS-03 requirements	273
Vietnam Telecom wired marking for ICTQC Type approved products	274