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HP ML350 HP ProLiant Servers Troubleshooting Guide

HP ML350 - ProLiant - G6 Manual

HP ML350 manual table of contents:

  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 1
    HP ProLiant Servers Troubleshooting Guide Part Number 375445-008 July 2009 (Eighth Edition)
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 2
    ... change without notice. The only warranties for HP products and services are set forth in the express ... products and services. Nothing herein should be construed as constituting an additional warranty. HP shall ... who installs, administers, and troubleshoots servers and storage systems. HP assumes you ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 3
    ...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 HP ProLiant 100 Series Server troubleshooting information ...12 How to use this... ...31 Server fault indications flowchart ...32 Procedures for all ProLiant servers...36 Power problems ...36 Power source problems ......
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 4
    ... card problems...44 USB drive key problems ...44 Fan problems ...44 HP Trusted Platform Module problems ...46 Memory problems ...46 PPM problems ...48 Processor problems...48 ......64 Configuration tools ...64 SmartStart software...64 HP ROM-Based Setup Utility...65 Array Configuration ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 5
    ... for Arrays ...68 HP ProLiant Essentials Rapid Deployment Pack ...68 Re-entering the server serial ... Insight Manager ...70 Management Agents...71 HP ProLiant Essentials Virtualization Management Software ...71 ... Pack ...71 HP Insight Server Migration software for ProLiant ...72 HP ProLiant Essentials ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 6
    ... ...86 Additional product information...86 Registering the server ...86 Overview of server features and installation instructions...86 Key features, option part numbers ...86 Server and option specifications, symbols, installation warnings, and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 7
    ...Uncorrectable Memory Error (Slot X, Memory Module Y)...159 HP BladeSystem p-Class infrastructure error codes ...159 Server blade management module error ... HP ...171 Contacting HP technical support or an authorized reseller ...171 Customer self repair...171 Server information you need ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 8
    Acronyms and abbreviations...177 Index...183 Contents 8
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 9
    Introduction What's new The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8... problems (on page 44): All fans in an HP ProLiant G6 server are not spinning or are not ... 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 10
    ...) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the ...o 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx5, included the following additions: • Added ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 11
    375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: Hot-plug SAS ...-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 12
    ... started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100..." is used to mean servers and server blades. This guide provides common procedures and... a series of flowcharts that provide a common troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 13
    ... 114) Event list error messages (on page 155) HP BladeSystem infrastructure error codes ("HP BladeSystem p-Class infrastructure error codes" on page 159) Port 85 codes ... options, software tools, and operating systems supported by the server. 1. 2. 3. 4. Review the important safety information ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 14
    ... safety requirements and guidelines for manual material handling. These symbols, on power supplies or systems, indicate that the ... disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 15
    ... installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product. CAUTION: To properly ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 16
    ...a list of names and versions of all installed HP drivers, Management Agents, and utilities, ... you have access to the server documentation for server-specific information. HP recommends you ... the current version of SmartStart from the HP website (http://www.hp.com/servers/smartstart). Getting started ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 17
    ...Remove and check all data and power cables for damage. Be sure no cables ... updates from the following locations: • • • The HP Smart Components available on the HP ProLiant Firmware Maintenance ... website (http://www.hp.com/support) HP offers a subscription service that can provide notification...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 18
    ..., observe the following guidelines: For more information, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008 68283&... drive guidelines When adding hard drives to the server, observe the following general guidelines: • • • The system ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 19
    ... an array configuration utility Drive Identification has been selected in HP SIM The drive firmware is being updated The drive has been placed offline... combinations NOTE: Predictive failure alerts can occur only when the server is connected to a Smart Array controller. Common problem resolution 19
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 20
    ... a spare, or not configured as part of an array. Off Off Amber, flashing regularly (1 Hz) Off Server updates with an HP Trusted Platform Module and BitLocker™ enabled When a TPM is installed and enabled in RBSU, and when the Microsoft® Windows® ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 21
    • • Moving a BitLocker™-protected drive to another server Adding an optional PCI device, such as a storage controller or network adapter Common problem resolution 21
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 22
    ... country and then follow the instructions to locate software, firmware, and drivers. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/...Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Diagnostic flowcharts ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 23
    ...). Under Service and maintenance information, locate the link for the document. 4. HP BladeSystem Power ... BladeSystem solution. 5. Remote management (http://www.hp.com/servers/lights-out) To locate the Integrated ... User Guide, select the product, and then select Support & Documents. Select Manuals...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 24
    Start diagnosis flowchart Use the following flowchart to start the diagnostic process. Diagnostic flowcharts 24
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 25
    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Diagnostic flowcharts 25
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 26
    ...-on problems flowchart Server power-on problems flowchart Some servers have an internal health LED and an...of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: The server does not power on. The system power LED is ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 27
    Diagnostic flowcharts 27
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 28
    ...-on problems flowchart c-Class server blade power-on problems flowchart For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: • The server does not power on. Diagnostic flowcharts 28
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 29
    ...off or amber. The health LED is red or amber. Improperly seated or faulty power supply Loose or faulty power cord Power source problem Improperly seated component... interlock problem Possible causes: POST problems flowchart Symptoms: • Server does not complete POST Diagnostic ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 30
    ... server has completed POST when the system attempts to access the boot device. Server completes POST with errors Improperly seated or faulty internal component Faulty KVM device Faulty video device Possible problems: Server and p-Class server blade POST problems ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 31
    c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: Server does not boot a previously installed OS Server does not boot SmartStart Corrupted OS Hard drive subsystem problem Incorrect boot order setting in...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 32
    ... ways to use SmartStart when diagnosing OS boot problems on a server blade: • • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. Use a local I/O cable and ... server blade, and then restart the server blade. Server fault indications flowchart Symptoms:...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 33
    • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: Improperly seated or faulty internal or...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 34
    Server and p-Class server blade fault indications flowchart Diagnostic flowcharts 34
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 35
    c-Class server blade fault indications flowchart Diagnostic flowcharts 35
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 36
    Hardware problems Procedures for all ProLiant servers The procedures in this section are comprehensive and include steps about or references to hardware features ... with a power supply, replace the power supply. For more information, see the server documentation on the HP website (http://www.hp.com/...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 37
    ..., be sure that all of the power supplies in the system are the same. For a list of supported power supplies, see the server documentation on the HP website (http://www.hp.com... Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. If ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 38
    ... notes included with the hardware. If no documentation is available, see the HP support website (http://...and exit the utility. c. Restart the server. For more information on RBSU, see the HP ROM-Based ...HP website (http://www.hp.com/support/smartstart/documentation). 10. Be sure all switch settings ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 39
    ... 74). Uninstall the new hardware. Unknown problem Action: 1. 2. Disconnect power to the server. Following the guidelines and cautionary information in... if that component is the cause of the problem. When adding each component back to the server, be sure to disconnect power to the server and follow ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 40
    ...: Clearing NVRAM deletes the configuration information. Refer to the server documentation for complete instructions before performing this operation or data...-ROM drive is installed as device 0 on the cable so that it is in position for the server to boot from the drive. Be sure no loose connections (...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 41
    ... is properly inserted. Remove the diskette and reinsert correctly into the drive. Be sure the diskette drive is cabled properly. Refer to the server documentation. A problem has occurred with a diskette transaction Action: Be sure the directory structure on the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 42
    ... fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or ... fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or ...is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 43
    ... response or drive failure. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and ...-specific hard drive LED information, see the server documentation or the HP website (http...: 1. 2. Be sure the drive is supported. To determine drive support, see the server documentation or the HP website ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 44
    ... 4. Run HP Insight Diagnostics (on page 74). Then, replace failed components as indicated. When... used with BitLocker™, be sure the TPM is enabled in RBSU ("HP ROM-Based Setup Utility" on page 65).... increase the amount of free space on the hard drive. HP recommends that hard drives have a minimum of...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 45
    ... a higher speed than normal, then access more information from the Onboard Administrator or iLO and iLO 2. All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed Action: For all servers, access the IML. If no...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 46
    HP Trusted Platform Module problems Action: If the TPM fails and is no longer ... TPM becomes a permanent part of the system board. When installing or replacing hardware, HP service providers cannot... memory. o o o • To test the memory, run HP Insight Diagnostics (on page 74). Hardware problems 46
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 47
    ... correctly. Action: 1. 2. 3. 4. 5. 6. Be sure the memory modules are supported by the server. See the server documentation. Be sure ... count error did not occur ("Memory count error exists" on page 47). ... (http://www.hp.com). Be sure you have not exceeded the memory limits of the server or operating ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 48
    ...red, the system emits continuous beeps, and an entry is logged to the Integrated Management Log (IML) Possible cause: The server is an HP ProLiant G6 server with 5500-series Xeon processors installed. The DIMMs are not installed according to the server requirements. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 49
    ...Be sure each processor is supported by the server and is installed properly. For processor requirements, see ..., core speeds, or cache sizes if this is not supported on the server. For more information, see ...HP website (http://www.hp.com/support/lttfaq). Stuck tape issue Action: 1. 2. Manually press ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 50
    ... Test instead. 2. Run the Media Assessment Test in HP StorageWorks Library and Tape Tools. ... Verify that the correct media part number is being used. Pull a support ticket using HP StorageWorks Library... health section. 3. 4. Run the Media Assessment Test in HP StorageWorks Library and Tape Tools....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 51
    ... on the HP website (http://www.hp.com/support). Be sure that the server has adequate power to support the video or graphic option. ... specific cabling, fans, or power. For more information, see the documentation that ships with the option, or see the server documentation on the HP website (http://www....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 52
    ... than 60 seconds after you power up the server Action: 1. 2. 3. 4. Be sure the monitor ... may need to connect the monitor directly to the server to be sure the KVM switch has not ... the cable connection from the monitor to the server, and then from the server to the power outlet. o 5. 6. 7. Press any...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 53
    .... Be sure the keyboard or mouse is clean. Audio problems Action: Be sure the server speaker is connected. Refer to the server documentation. Printer problems Printer does not print Action: 1. 2. 3. Be sure the printer is powered up and online. Be sure no loose connections (on ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 54
    Local I/O cable problems NOTE: The local I/O cable is used only with HP ProLiant p-Class server blades. Action: If the local I/O cable does not have hot-plug functionality, be sure you are not using a PS/2 keyboard or mouse. With a PS/2 keyboard or mouse, the local I/O ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 55
    ...-answer option to respond in fewer rings than the answering machine. b. Restart the server, and then reattempt the connection. Modem does not connect to another ... Be sure the modem is current and compliant with CCITT and Bell standards. Replace with a supported modem if needed. Hardware problems 55
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 56
    ...LED to be sure the PCI slot is receiving power, if applicable. Be sure the server ROM is up to date. Be sure the controller drivers are up to ... that the configuration settings are correct. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 57
    ... is not damaged. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and ... sure no loose connections (on page 17) exist. Be sure the server and operating system ... are available for the controller. c. 4. 5. Restart the server, and then reinstall the network driver. Refer to the operating ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 58
    ... system configuration. Other useful resources include HP Insight Diagnostics (on page 74) and ... options, software tools, and operating systems supported by the server. Refer to "Software tools and ... of these actions resolve the problem, contact an authorized service provider ("Contacting HP technical ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 59
    ... complete OS installation, or fail to boot after installation on servers with either three or four Intel® dualcore processors ...appropriate solutions for the Linux distributions (if any) can be found at the HP website (http://h18004.www1.hp.com/products/servers/linux/processor-notes.html). Operating...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 60
    ... the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: ...If you apply the update and have problems, locate files to correct the problems on the HP website (http://www.hp.com/support). Restoring to a backed-up version If you recently upgraded the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 61
    ... o o o Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 62
    ... that the ROM version to which you are upgrading can be used for all the servers or array controllers that you are upgrading. Follow the instructions for the Remote ROM Flash procedure ... the target server during the ROM flash preparation. If any remote connectivity Software problems 62
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 63
    ... is not supported If the target system is not listed in the supported servers list, an error message appears and the ... the Remote ROM Flash utility. To determine if the server is supported, see the HP website (http://www.hp.com/support). System requests recovery method during a firmware update When ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 64
    .... SmartStart has been tested on many ProLiant server products, resulting in proven, reliable ... Utility (on page 70) SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more ... about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 65
    HP ROM-Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can ... primary boot controller Configuring memory options Language selection For more information on RBSU, see the HP ROM-Based Setup ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 66
    ... User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Configuring AMP modes Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 67
    ... to operate normally without any user intervention. If the system supports hot-plug... information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference... on the Documentation CD or the HP website (http://www.hp.com). Diagnostics tasks The ACU Diagnostics feature...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 68
    ...The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module. The intuitive graphical user interface ...and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 69
    ... a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a... on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out). Integrated Lights-... 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 70
    ... and third-party devices. IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 71
    ... HP website (http://www.hp.com/servers/manage). HP ProLiant Essentials Virtualization Management Software ... Management Pack and ProLiant Essentials Server Migration Pack plug-ins extend HP Systems ... Essentials Vulnerability and Patch Management Pack The HP ProLiant Essentials Vulnerability and Patch ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 72
    ... Server Migration software for ProLiant The HP Insight Server Migration software for ProLiant (SMP) enables ... analyzes hardware bottlenecks on HP ProLiant servers, select HP Integrity servers and MSA500/... core management functionality for HP ProLiant server and HP BladeSystem lifecycles, including: ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 73
    ...-in-one software package that provides Linux-based management and deployment capabilities for the HP BladeSystem and its c-Class and p-Class ProLiant server blades. Built on Linux, the software includes an easy-to-use interface customized for...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 74
    ... IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs ... more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags). Smart Array SCSI Diagnosis...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 75
    ...critical hardware and software information on ProLiant servers. This functionality supports operating systems that may.... For operating systems supported by the server, see the HP website (http://www.hp.com/go/supportos... and iLO 2 user interface From within HP Insight Diagnostics (on page 74) Software...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 76
    ... dispatch. It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server. The software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers running Microsoft Windows, ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 77
    ... ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support). ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 78
    ... and the HP Smart Update Manager utility are available from the ProLiant Firmware Maintenance CD.... that may not be supported by the server. For operating systems supported by the server, see the HP website ... to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Software ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 79
    ... HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. ... ROMs (on page 80) System ROM All ProLiant servers have a system ROM. A system reboot ...in either redundant ROM or a ROM backup. ProLiant servers support either the redundant ROM feature or ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 80
    ...support The Disaster Recovery feature is supported on servers that do not support Redundant ROM. When a ROM ... Diskette or USB key. To use this feature on supported servers, boot to the appropriate media (ROM ... tools: Insight Diagnostics Online Edition ("HP Insight Diagnostics" on page 74) Access ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 81
    ... USB drive key for each target server. ROMPaq downloads are available on the HP website (http://www.hp.com/support). Shut down each target server, and then reboot ... deployment utilities. For additional information about the ROMPaq utility, see the server documentation or the HP website (http://www...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 82
    ... The Systems ROMPaq Firmware Upgrade Utility for ProLiant servers is available as a SoftPaq download from the HP website (http://www... and install the desired components. For more information, see the HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD. Online deployment To ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 83
    ... and install the desired components. For more information, see the HP ProLiant Firmware Maintenance CD User Guide on ... the platform. New steppings of Intel® processors tend to be functionally equivalent to previous steppings. HP ProLiant servers fully support mixing steppings when other parameters ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 84
    ...in diskette format, see "System ROMPaq Firmware Upgrade Utility (on page 82)." Updating system ROM ..., you may need to update the system ROM to support new steppings (revisions) of processors. However, in...not required. If the system ROM does not support the new stepping processor, the system does not ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 85
    ... images, are available on the HP website (http://www.hp.com/support). HP Guided Troubleshooting website... also be accessed from the HP Technical Support website (http://docs.hp.com) or the HP Business... then click the Troubleshoot a Problem link on the product page. Subscriber's choice HP's Subscriber...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 86
    Care Pack HP Care Pack Services offer upgraded service levels to extend ...part numbers Refer to the QuickSpecs on the HP website (http://www.hp.com). Server and option specifications,... and service guide, available in the following locations: • • • Documentation CD that ships with the server HP...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 87
    ...://www.hp.com/support). Power capacity For all HP ProLiant ML and DL servers, see the HP Power Advisor on the HP website (http://www.hp.com/go/hppoweradvisor). For all HP ProLiant BL server blades, see the HP BladeSystem Power Sizer on the HP website (http://...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 88
    ... installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack... installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack... of the server Refer to the HP Systems Insight Manager Help Guide on the Management CD or the HP...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 89
    • • HP Business Support Center website (http://www.hp.com/go/bizsupport) HP Technical Documentation website (http://www.docs.hp.com) HP resources for troubleshooting 89
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 90
    ... ADU version 7.85.16.0 and earlier. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to ... on procedures, hardware options, software tools, and operating systems supported by the server. WARNING: To avoid potential problems, ALWAYS read the warnings and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 91
    ... longer in use due to excessive ECC errors detected during use of the memory associated with that cache line. Action: Consider replacing the cache. If cache ...the cache has been shut down. Action: 1. 2. Reseat the cache to the controller. If the problem persists, replace the cache. Error messages 91
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 92
    ... Data Loss in Cache Description: Possible data loss was detected during power-up due to all batteries being below sufficient voltage level and no ... Data Found at Reset Description: Valid data was found in posted-write memory at reinitialization. Data will be flushed to disk. Action: No error or data ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 93
    ...different controller from the one physically present in the slot. Action: Run the server setup utility. Array Accelerator Battery Pack X not Fully ... board if the batteries do not recharge within 36 powered-on hours. Board in Use by Expand Operation Description: Array accelerator memory is in use by...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 94
    ... not Present Description: EISA NVRAM does not contain a configuration for this controller. Action: Run the server setup utility to configure the NVRAM. Controller Firmware Needs Upgrading Description: Controller firmware is below the latest ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 95
    ... not match the signature on the controller. Action: Run the server setup utility to configure the controller and ... monitor and performance data. Action: Run the server setup utility to properly initialize this drive. ... and replace the cable. If the problem persists, power down the system and replace ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 96
    ... fault-tolerant-configuration mode could sustain; or the storage enclosure was powered down before the server, preventing the drive from being ... setup utility and try to reconfigure, or data will be lost. 1. 2. 3. Power down the server. Replace the drive that was incorrectly replaced. Replace the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 97
    ... not been enabled on this drive. Action: Run the server setup utility to initialize the monitor and ... ADU to determine proper drive locations. Power down the server. Remove drive X and place it... ADU was trying to read the RIS from this drive. Action: HP stores the hard drive configuration information ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 98
    ... has also been previously configured. Action: Run the server setup utility to configure the controller and NVRAM. ... the batteries do not recharge within 36 powered-on hours. Less Than 75% of Batteries at ... the batteries do not recharge within 36 powered-on hours. Logical Drive X Failed Due to Cache...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 99
    ... up. Action: If a drive or enclosure has been removed or disconnected, do the following: 1. 2. 3. Power down the server. Check cabling. Power up the server and storage enclosure at the same time. Reboot the server. When prompted during POST, press F2 to fail the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 100
    ...failed. The incorrect drive was replaced. Action: 1. 2. 3. Power down the server. Replace the drive that was incorrectly replaced....new drive. CAUTION: Do not run the server setup utility and try to reconfigure,...server. Check cabling. Power up the server and storage enclosure at the same time. Reboot ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 101
    ... same capacity array accelerator. Processor Reduced Power Mode Enabled in RBSU Description: Processors clocked down Action: If you select the reduced power mode in RBSU, the processor are displayed as their ... during POST. This message indicates that the RBSU reduced power mode has been enabled and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 102
    ... listed in the documentation for the array controller. If the error persists after completing steps 1 through 4, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). SCSI Port X Drive ID Y Failed - ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 103
    ...imminent. Action: Replace this drive at the earliest opportunity. Refer to the server documentation for drive replacement information before performing this.... Action: Replace this drive at the earliest opportunity. Refer to the server documentation for drive replacement information before performing ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 104
    ... the storage unit is securely closed. Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure...SOLUTION: Replace the power supply. Description: A power ... storage unit has failed. Action: Replace the power supply. Storage Enclosure on SCSI Bus X Indicated an Overheated ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 105
    ... than this controller supports. SOLUTION: Upgrade the firmware on this controller. If this doesn't solve the problem, then power down system and move the drives back... were changed while an expand operation was in progress. Action: 1. Power down the server. Error messages 105
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 106
    2. 3. 4. Place the drives in their original locations. Restart the server, and then complete the expand operation. Move the drives to ... more drives have been moved to new locations. Action: 1. 2. Refer to the server documentation for supported configurations and cabling guidelines. Restore to the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 107
    ... a controller problem or a system board problem. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you ... the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 2. 3. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 108
    ... error messages displayed by the controller. If this doesn't help, contact your HP service provider. Power down the server. Be sure the controller is fully ... by the controller. If this does not solve the problem, contact an HP authorized service provider ("Contacting HP technical ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 109
    ... altered. Condition can cause data corruption if power to the drive is interrupted. Action: Replace the drive with a supported drive or restore the operating ...Were Detected Description: Mixed feature processors were detected. The server will boot using the lowest featured processor. If ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 110
    ... screen for other error messages. Run the server setup utility to update the system configuration.... 67). If the following versions are installed on the server, see the messages in this section: • • ADU version... 36 powered-on hours. Array Accelerator: This controller has been set up to be a part...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 111
    ... array controllers that support SSP require HBAs to have an access ID. Action: Upgrade the HBA. If the problem persists, contact HP support ("Contacting HP" on page 171). Drive Offline due to Erase Operation: The logical drive is offline from ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 112
    Logical drive state: Background parity initialization is currently queued...or in progress on this logical drive. If background parity initialization is queued, it will start when I/O is performed on the drive. When background parity initialization completes, the performance of the logical drive ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 113
    ... test). Unrecoverable error. Action: Contact HP support ("Contacting HP" on page 171). NVRAM Error:... firmware. If the update fails, contact HP support ("Contacting HP" on page 171). Physical Drive ... disabled for an unknown reason. Action: Contact HP support ("Contacting HP" on page 171). Redundant ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 114
    ...The error messages and codes in this section include all messages generated by ProLiant servers. Some messages are informational only and do not ... only the codes that are applicable to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not support audio ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 115
    ...None. An Unexpected Shutdown occurred prior to this power-up Audible Beeps: None Possible Cause: The server shut down because of an... system error, which caused the server to crash, has been logged. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 116
    ...has caused an NMI. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace ...that caused an NMI. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace ... caused an NMI. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 117
    ... Fibre Channel adapter is not supported on the server. Action: Install the supported Fibre Channel adapter. ...a hardware issue. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace ... internal error. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 118
    ..., 1 short Possible Cause: The power supplies installed in the server are not supported in the current configuration. ... does not support installing more than one type of power supply. Action:... configuration. For supported power supply configurations, see the server documentation on the HP website (http...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 119
    ... occurred. Action: Reboot the server. Node Interleaving disabled - Invalid memory configuration Description:... failure has occurred. Action: 1. 2. 3. Power down the server. Replace a failed diskette drive.... failure has occurred. Action: 1. 2. 3. Power down the server, and then reconnect the keyboard...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 120
    ...: An uncorrectable error memory event occurred in a memory DIMM. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) ...Possible Cause: PCI-X Hot Plug expansion slot was not powered up properly. Action: Reboot the server. Power Supply Solution Not Fully Redundant Audible beeps: None ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 121
    ... ROM ERROR: Bootblock Invalid. - ...contact HP Representative. Audible Beeps: None Possible ... do not contain a temperature sensor. All supported DIMMs for this platform include internal temperature ...: See the server documentation for supported DIMMs. Install only DIMMs supported by the server. Error ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 122
    ...power supply detected in bay X Audible Beeps: 1 long, 1 short Possible Cause: The power supply in bay X is not supported by the server. Action: Install a supported power supply in bay X. For supported power supplies, see the server documentation on the HP website (http://www.hp...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 123
    ... mode. Follow the onscreen directions: Remove power to USB drive and reboot. The following ... Detected...The BIOS will not configure this card. It must be configured properly by the OS or driver. Audible ... will not work unless the OS or device driver properly configure the card. Typically this message ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 124
    ...configured for HP Static Low mode and the current processor cannot support this mode. Action: For more information about the Power Regulator for ProLiant option, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 125
    ... Support ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service provider ... ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service provider ... ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service provider ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 126
    ... Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components ... Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 127
    ... pair if the system does not support single channel memory mode. Remove and install ... memory module is an unsupported size. Action: Install a memory module of a supported size. 207-Invalid Memory ... Beeps: 1 long, 1 short Possible Cause: The installed memory module is not supported. Action: Install a ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 128
    .... 207-Invalid Memory Configuration - Single channel memory...mode supports a single DIMM installed in DIMM socket 1. Please remove ... Halted. Audible Beeps: 1 long, 1 short Possible Cause: DIMMs are installed in pairs, but the server is in single channel memory mode. Action: Remove all other DIMMs or...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 129
    ... Audible Beeps: 1 long, 1 short Possible Cause: The memory is not installed properly to support Lockstep mode. Action: See the server documentation for supported Lockstep memory configurations. 209-Mirror Memory Configuration - Memory Sizes on boards X and...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 130
    ... slot X failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace... PPM failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace... Cause: Keyboard failure occurred. Action: 1. 2. 3. Power down the server, and then reconnect the keyboard. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 131
    ...connected. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board....connected. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board....) before proceeding. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 132
    ... for the parallel port and manually resolve the resource conflict. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components...the diskette drive, the cable, or both. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 133
    ...configure the diskette drive port address and manually resolve the conflict. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74)... the diskette drive port address and manually resolve the conflict. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 134
    ... access panel installed. • Temperature Only operate the server in a room where the temperature does not exceed the... more information about the optimum environment for the server, see the server user guide on the HP website (http://www.hp.com/support). 1611-CPU Zone Fan Assembly Failure Detected....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 135
    ... fan cable is properly connected, if applicable, and each fan is properly seated. If the problem persists, replace the failed fans. 1611- Power Supply Zone Fan Assembly Failure Detected. Either...the Assembly is not installed or multiple ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 136
    ... power supply. 1615-Power Supply Configuration Error Audible Beeps: None Possible Cause: The server configuration requires an additional power supply. A moving bar is ...! Audible Beeps: None Possible Cause: The server configuration requires an additional power supply. A moving bar is ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 137
    ... Fan Failure in Bay X Audible Beeps: None Possible Cause: The power supply has failed, or it is installed but not connected to the ... cooling. -System Halted! Audible Beeps: None Possible Cause: Power supply is improperly configured. Action: Run the server setup utility and correct the configuration....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 138
    ...: None Possible Cause: This configuration is not recommended because of controller memory requirements. Action: Perform RAID migration to lower stripe ... Beeps: None Possible Cause: The controller flash operation was interrupted by a power cycle, or flash ROM is failing. The controller detected a ROM ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 139
    .... 1719-Slot z Drive Array - A controller failure event occurred prior to this power-up (previous lock-up code = 0x####) Audible Beeps: None Possible Cause: A controller failure event occurred before the server powered up. Action: Install the latest version of controller firmware. If ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 140
    ...some time in the future. Action: • • If this drive is part of a non-fault-tolerant configuration, back ... all data afterward. If this drive is part of a fault-tolerant configuration, do not ..., replace the failing or failed drive. Refer to the server documentation. If configured as a RAID 0 array ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 141
    ... indicated controller. 1726-Slot X Drive Array - Array Accelerator Memory Size Change Detected. - ...Array Accelerator configuration has ... The controller has detected an additional array of drives that was connected when the power was off. The logical drive configuration information has been updated...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 142
    ... TPM. Action: Request a new system board and TPM board from an HP authorized service provider ("Contacting HP technical support or...Once installed, the TPM becomes a permanent part of the system board. When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 143
    • HP is not liable for blocked data access caused by improper TPM use. For operating ...- Storage Enclosure Redundant Cabling Problem Detected ...Check storage box I/O module and cable to... Audible Beeps: None Possible Cause: A problem exists with the storage enclosure redundant cabling. A single path...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 144
    ... only). 1746-Slot z Drive Array - Unsupported Storage Connection Detected...SAS connection via expander is not supported on this controller model. Access to all storage has been disabled. Upgrade controller or detach the expander based ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 145
    ... for RAID fault tolerance level(s) that are not supported when the memory module is detached. * Configuration information ...module. Action: Install only supported battery packs with the correct part number. 1753-Slot... Operating Temperature Exceeded During Previous Power Up Audible Beeps: None Possible...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 146
    ... ADG configured but ADG is not supported on this controller model. Audible Beeps: None ... Cause: The controller model does not support the configuration on the drives or the license key is inactive ...: 1. 2. Reseat array accelerator module. If the problem persists, replace the array accelerator module....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 147
    ... Expansion Process Audible Beeps: None Possible Cause: Power was lost while a logical expansion operation was performed... Update Recommended - ...Please upgrade firmware on the following drive(s) using ROM Flash Components (download from www.hp.com/support/proliantstorage): Model XYZ (minimum version ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 148
    ... Array - ProLiant Storage System Not Responding SCSI Port Y: ...Check storage system power ...detected on this bus. Action: 1. 2. 3. 4. 5. Power down the server. Check the external ProLiant power switch. External ...Array Controller. 1775-Slot X Drive Array - ProLiant Storage System Not Responding SCSI ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 149
    ... a. Drive backplane fan board b. Drive backplane c. I/O board 1777-Slot X Drive Array - ProLiant Drive Storage Enclosure Problem Detected...(followed by one or more ... Port Y: Interrupt Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected Audible Beeps: None ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 150
    • • Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power ... powering up the system, all external storage systems must be powered up before (or at the same time as) the server. When powering down the system, the server must be powered...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 151
    ... if previous positions are unknown. Then turn system power OFF and move drives to their original ...Run ACU ("Array Configuration Utility" on page 67). Power down the system and check SCSI cable ... if previous positions are unknown. Then, turn the system power off and move the drives to their original ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 152
    Audible Beeps: None Possible Cause: A failed or replacement drive has not yet been rebuilt. Action: • Perform one of the following actions: o Press the F1 key to continue with recovery of data to the drive. Data will be automatically restored to drive X when a failed drive has been replaced, ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 153
    ... any external SCSI enclosures while the system is off. Power up the server to see if the problem still exists. If configured for...powering up the system, all external storage systems must be powered up before the server. Be sure the system is always powered up and down correctly. • Error messages...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 154
    • When powering down the system, the server must be powered down before external storage systems. 1792-Drive Array Reports Valid Data Found ... Possible Cause: Power was interrupted while data was in the array accelerator memory. Power was then restored within several days, and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 155
    ... or the controller might not be usable until this problem is corrected. Action: 1. 2. Reseat the array accelerator... while reading data from posted-writes memory. Action: Replace the array accelerator daughter... due to loss of data in posted-writes memory. Action: • • Press the F1 key to continue...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 156
    ... hardware options, software tools, and operating systems supported by the server. NOTE: The error messages in this section may be...For more information, refer to the HP ROM-Based Setup Utility User Guide on the server Documentation CD or the SmartStart Support and Documents website (http://www.hp.com/...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 157
    ... Timeout EISA Expansion Board Error (Slot X) EISA Expansion Bus Arbitration Error Event Type: Expansion bus error Action: Power down the server, and then replace the EISA board. PCI Bus Error (Slot X, Bus Y, Device Z, Function X) Event Type: ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 158
    ... overload Action: 1. 2. Switch the voltage from 110 V to 220 V or add an additional power supply (if applicable to the system). If the problem persists, remove some of the installed options. System AC Power Problem (Power Supply X) Event Type: AC voltage problem Action: Check for...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 159
    ... HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Access the diagnostics. For more ... HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 160
    ... Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 161
    ... Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 162
    ... Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 163
    ... more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. 3. Reseat the power management module. Replace the power supply. Power management ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 164
    ... (on page 164)" for more information. Port 85 codes in this format indicate memory-related errors. See "Memory-related ... condition continues, proceed with the next step. To troubleshoot processor-related error codes: 1. Bring the server to base configuration by removing all components that are not ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 165
    ... ("Re-entering the server serial number and product ID" on page 68). Memory-related port ... codes Memory-related port 85 codes display in the format 4xh. IMPORTANT: Reboot the server after... PPM slot 1 must be populated at all times or the server does not function properly. o o o o 3. 4. 5. 6. PPMs, ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 166
    ... slot 1 must be populated at all times or the server does not function properly. o o o o 3. 4. 5. 6. PPMs,... codes To troubleshoot all other port 85 codes: IMPORTANT: Reboot the server after ... continues, proceed with the next step. 1. Bring the server to base configuration by removing all components...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 167
    ... or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 68). Windows® Event Log ... NMI prior to this boot. The NMI source was: Uncorrectable cache memory error. Action: Replace the processor. Error messages ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 168
    ...zero and infinity. Action: Ensure proper ventilation and cooling for the server. Ensure the processor heatsinks are attached correctly (do not remove... of range. Action: Ensure proper ventilation and cooling for the server. Ensure the processor heatsinks are attached correctly (do not remove...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 169
    ... processor. MSG_CPU_RR_11 Event type: MMX subtraction instruction has failed. Action: Replace the processor. MSG_CPU_RR_12 Event type: MMX multiply instruction has failed. Action: Replace the processor. MSG_CPU_RR_13 Event type: MMX logical instruction has failed. Action: Replace the processor. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 170
    ... Event type: MMX pack/unpack instruction has failed. Action: Replace the processor. MSG_CPU_RR_16 Event type: MMX compare instruction has failed. Action: Replace the processor....: Ensure proper ventilation and cooling for the server. Ensure the processor heatsinks are attached correctly...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 171
    ... about Care Packs, refer to the HP website (http://www.hp.com/hps). • In other locations, see ... you the fastest service under either warranty or contract. It enables HP to ship replacement parts ... about customer replaceable parts, refer to the maintenance and service guide on the HP website (http...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 172
    Server information you need Before contacting HP technical support, collect the following information: • ... peripheral devices List of any other optional HP or Compaq hardware Network configuration Operating system ....exe on Microsoft® Windows® 2000 systems) Boot.ini Memory.dmp Contacting HP 172
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 173
    ... a problem IRQ and I/O address information in text format • • An updated Emergency Repair Diskette If HP drivers are installed: o o Version of the PSP used List of ... /etc/lilo.conf or /etc/grub.conf /etc/fstab • Contents of the following files: o o o o Contacting HP 173
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 174
    • If HP drivers are installed: o o Version of the PSP used List of drivers from the PSP (/var/... CONFIG.TXT or SURVEY.TXT files) If HP drivers are installed: o o Version of the PSP used ...failure, if possible Printouts or electronic copies (to e-mail to a support technician) of: Contacting HP 174
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 175
    ...are displayed) Version of the EFS used List of drivers from the EFS • If HP drivers are installed: o o If management agents are installed.../2 Health Driver use • A directory listing of: o o o o • If HP drivers are installed: o o o • The drive subsystem and file system information:...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 176
    ... selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support If HP drivers are installed with a DU: o o DU number ... at /var/crash/$hostname) /var/adm/messages /etc/vfstab /usr/sbin/prtconf Contacting HP 176
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 177
    ... Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BIOS Basic Input/Output System CCITT International Telegraph and Telephone Consultative Committee CMOS complementary ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 178
    DU driver update ECC error checking and correcting EFS Extended Feature Supplement EISA Extended Industry Standard Architecture ESD electrostatic discharge FBDIMM fully buffered DIMM HP SIM HP Systems Insight Manager HTTP hypertext transfer protocol I/O input/output IDE ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 179
    IP Internet Protocol IRQ interrupt request ISP Internet service provider KVM keyboard, video, and mouse LED light-emitting diode ... differential MMX multimedia extensions NMI non-maskable interrupt NVRAM non-volatile memory OBDR One Button Disaster Recovery ORCA Option ROM Configuration for ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 180
    ... peripheral component interconnect extended PMP Performance Management Pack POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 181
    ... Manager SIMM single inline memory module SNMP Simple Network Management Protocol SP1 Service Pack 1 SSD support software diskette TCP/IP Transmission .../Internet Protocol TPM trusted platform module UPS uninterruptible power system USB universal serial bus V2P virtual to ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 182
    VGA video graphics array Acronyms and abbreviations 182
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 183
    ...) 114, 115 Altiris Deployment Solution 68 Altiris eXpress Deployment Server 68 application software problems 61 array accelerator 110 array accelerator battery pack 141, ... tools 64 connection errors 55, 56 connection problems 17, 54 contacting authorized reseller 171 contacting HP 171, 172 Index 183
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 184
    ...82 deployment, online 82 device discovery 139 device driver information 87 diagnose tab, HP Insight Diagnostics 74 diagnosing problems 74 diagnostic tools 64, 68, ... 111 drive position change detected 140 drive problems 40, 41, 42 drivers 77, 87 drives, disabled 147, 155 ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 185
    ...error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85... Insight Diagnostics survey functionality 75 HP ProLiant Essentials Foundation Pack 70, 88 HP ProLiant Essentials Rapid Deployment Pack 68 HP Smart Update... resources 85 HP website 85 hub link error 116 installation and...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 186
    ... 162 power module 156 power problems 36, 37 power regulator 124 power source 36 power supplies 36, 118, 120, ..., 124, 167 product configuration resources 86 product information resources 86 product installation resources 86 ProLiant Support Pack (PSP) 77 PSPs, overview 77 Q QuickSpecs 86 Index 186
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 187
    ... 35 server features and options 86 server management 88 server setup 88, 93 service notifications 17 Service Packs ... software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start diagnosis flowchart 24 static electricity 15 storage enclosure 104, ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 188
    ...Upgrade Utility 82 Systems Insight Manager 70 W warnings 14, 86 website, HP 85, 86 websites, reference 22, 85 what's new 9...the firmware 81, 83 updating the operating system 59 updating the system ROM 73, 84 UPS (uninterruptible power supply) 37 USB drive key 44, 82 USB support 74 using this guide 12...



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HP ML350 - ProLiant - G6 Manual