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HP ML350 HP ProLiant Servers Troubleshooting Guide

HP ML350 - ProLiant - G6 Manual

HP ML350 manual table of contents:

  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 1
    HP ProLiant Servers Troubleshooting Guide Part Number 375445-008 July 2009 (Eighth Edition)
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 2
    ... subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying ... installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 3
    ...(June 2006) ...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 HP ProLiant 100 Series Server troubleshooting information ...12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 4
    ... drives) ...42 SD card problems...44 USB drive key problems ...44 Fan problems ...44 HP Trusted Platform Module problems ...46 Memory problems ...46 PPM problems ...48 ... and solutions...64 Configuration tools ...64 SmartStart software...64 HP ROM-Based Setup Utility...65 Array ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 5
    ... for Arrays ...68 HP ProLiant Essentials Rapid Deployment Pack ...68 Re-entering the server serial ... Insight Manager ...70 Management Agents...71 HP ProLiant Essentials Virtualization Management Software ...71 ... Pack ...71 HP Insight Server Migration software for ProLiant ...72 HP ProLiant Essentials ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 6
    ... product information...86 Registering the server ...86 Overview of server features and installation instructions...86 Key features, option part numbers ...86 Server and option specifications, symbols, installation warnings, and notices ...86 Teardown procedures,...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 7
    ... Error (Slot X, Memory Module Y)...159 HP BladeSystem p-Class infrastructure error codes ...159 Server blade management ... MSG_CPU_RR_16 ...170 MSG_CPU_RR_17 ...170 Contacting HP ...171 Contacting HP technical support or an authorized reseller ...171 Customer self repair...171 Server information you ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 8
    Acronyms and abbreviations...177 Index...183 Contents 8
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 9
    Introduction What's new The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8... problems (on page 44): All fans in an HP ProLiant G6 server are not spinning or are not ... 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 10
    ...-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included ... Improved firmware maintenance (on page 79): o o o 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx5, included ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 11
    375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the ... messages and beep codes (on page 114) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 12
    Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, .... The section contains a series of flowcharts that provide a common troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic tool or a ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 13
    ... 114) Event list error messages (on page 155) HP BladeSystem infrastructure error codes ("HP BladeSystem p-Class infrastructure error codes" on page 159) Port 85 codes ... software tools, and operating systems supported by the server. 1. 2. 3. 4. Review the important safety information (on page ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 14
    ... and safety requirements and guidelines for manual material handling. These symbols, on power ... WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All ... to the plug, electrical outlet, and the point where the cord extends from the server. Getting started 14
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 15
    .... • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other ... at least 7.6 cm (3.0 in) of clearance at the front and back of the server. CAUTION: The server is designed to be electrically grounded (earthed). To ensure ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 16
    ... list of names and versions of all installed HP drivers, Management Agents, and utilities, ... you have access to the server documentation for server-specific information. HP recommends you ... and drivers required during the troubleshooting process. Download the current version of SmartStart from the HP ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 17
    ... updates Download firmware updates from the following locations: • • • The HP Smart Components available on the HP ProLiant Firmware Maintenance CD and the HP... from the HP website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 18
    ..., observe the following guidelines: For more information, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008 68283&... drive guidelines When adding hard drives to the server, observe the following general guidelines: • • • The system ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 19
    ... an array configuration utility Drive Identification has been selected in HP SIM The drive firmware is being updated The drive has been placed offline... combinations NOTE: Predictive failure alerts can occur only when the server is connected to a Smart Array controller. Common problem resolution 19
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 20
    ...The drive is offline, a spare, or not configured as part of an array. Off Off Amber, flashing regularly (1 Hz) Off Server updates with an HP Trusted Platform Module and BitLocker™ enabled When a TPM is installed and enabled in RBSU, and when the Microsoft® ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 21
    • • Moving a BitLocker™-protected drive to another server Adding an optional PCI device, such as a storage controller or network adapter Common problem resolution 21
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 22
    ...your country and then follow the instructions to locate software, firmware, and drivers. HP ProLiant maintenance and service guides: o Business Support Center ... p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Diagnostic flowcharts 22
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 23
    ... and Manuals, and then select the product. Select Manuals, and then locate the link for the maintenance and service guide. 3. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliantbl/p-class/info) To locate the HP ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 24
    Start diagnosis flowchart Use the following flowchart to start the diagnostic process. Diagnostic flowcharts 24
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 25
    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Diagnostic flowcharts 25
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 26
    Power-on problems flowchart Server power-on problems flowchart Some servers have an internal health LED ... of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: The server does not power on. The system power LED is ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 27
    Diagnostic flowcharts 27
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 28
    ... server blade power-on problems flowchart c-Class server blade power-on problems flowchart For the location ...server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: • The server does not power on. Diagnostic flowcharts ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 29
    .... Improperly seated or faulty power supply Loose or faulty power cord Power source problem Improperly seated component or interlock problem Possible causes: POST problems flowchart Symptoms: • Server does not complete POST Diagnostic flowcharts 29
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 30
    ... server has completed POST when the system attempts to access the boot device. Server completes POST with errors Improperly seated or faulty internal component Faulty KVM device Faulty video device Possible problems: Server and p-Class server blade POST problems ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 31
    c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: Server does not boot a previously installed OS Server does not boot SmartStart Corrupted OS Hard drive subsystem problem Incorrect boot order setting in...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 32
    There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. Use a local I/O cable and drive to connect to the server blade, ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 33
    ... LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: Improperly seated or faulty internal or external component Unsupported component installed ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 34
    Server and p-Class server blade fault indications flowchart Diagnostic flowcharts 34
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 35
    c-Class server blade fault indications flowchart Diagnostic flowcharts 35
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 36
    Hardware problems Procedures for all ProLiant servers The procedures in this section are comprehensive and include steps about or references to hardware features that... from the IML. For product-specific information, see the server documentation on the HP website (http://www.hp.com/support). For more ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 37
    ...list of supported power supplies, see the server documentation on the HP website (http://www.hp.com/support). UPS problems UPS is not working properly Action: 1. 2.... UPS and the country in which the server is located. See the UPS reference guide for specifications. Be sure the line cord is ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 38
    ... utility. c. Restart the server. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10. Be sure all switch settings are set correctly. For ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 39
    ... properly installed in the server. To see if the utility recognizes and tests the device, run HP Insight... 52)." CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. ... board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 40
    ...NVRAM deletes the configuration information. Refer to the server documentation for complete instructions before performing this operation... to the operating system and server documentation to be sure both support booting from a USB CD-ROM drive. Be sure legacy support for a USB CD-ROM drive is enabled...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 41
    ... is properly inserted. Remove the diskette and reinsert correctly into the drive. Be sure the diskette drive is cabled properly. Refer to the server documentation. A problem has occurred with a diskette transaction Action: Be sure the directory structure on the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 42
    ...or later. For ADU report analysis, contact HP support ("Contacting HP" on page 171). The fault LED ...or later. For ADU report analysis, contact HP support ("Contacting HP" on page 171). • If the ... later. For ADU report analysis, contact HP support ("Contacting HP" on page 171). Hardware problems ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 43
    ...response or drive failure. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and ... 19). For server-specific hard drive LED information, see the server documentation or the HP...: 1. 2. Be sure the drive is supported. To determine drive support, see the server documentation or the HP website...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 44
    ... utility. When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU ("HP ROM-Based Setup Utility" on page 65). See the TPM ... on the hard drive. HP recommends that hard drives have a minimum of 15 percent free space. Review information about the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 45
    ...a higher speed than normal, then access more information from the Onboard Administrator or iLO and iLO 2. All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed Action: For all servers, access the IML. If no ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 46
    ... by RBSU, request a new system board and TPM board from an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on ... a permanent part of the system board. When installing or replacing hardware, HP service providers cannot enable the TPM or the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 47
    ... the correct type for the server and is installed according to the server requirements. See the server documentation or HP website (http://www.hp.com). Be sure you have not exceeded the memory limits of the server or operating system. See the server documentation....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 48
    ... Log (IML) Possible cause: The server is an HP ProLiant G6 server with 5500-series Xeon ...more information, see the server documentation on the HP website (http://www.hp.com/support). If the system ... For more information, see the server documentation on the HP website (http://www.hp.com/support). PPM ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 49
    ... tape drive guided troubleshooting information, see the HP website (http://www.hp.com/support/gts). ... and Tape Tools, see the HP website (http://www.hp.com/support/tapetools). For more information about... HP website (http://www.hp.com/support/lttfaq). Stuck tape issue Action: 1. 2. Manually press the...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 50
    ... and discard any that are faulty or damaged. Contact HP support ("Contacting HP technical support or an authorized reseller" on page ... the correct media part number is being used. Pull a support ticket using HP StorageWorks Library and Tape Tools. o o Look for issues in the cartridge health section....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 51
    ..., see the server documentation on the HP website (http://www.hp.com/support). Be sure that the server has ... with the option, or see the server documentation on the HP website (http://www.hp.com/support). Be sure the adapter ... actions. Restart the server after each action to see if the problem has been...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 52
    ...60 seconds after you power up the server Action: 1. 2. 3. 4. Be sure the monitor power cord ... applicable. Refer to the server documentation. Be sure the server and the OS support the video expansion ... is securely connected to the correct VGA port on the server and to the monitor. Hardware problems 52...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 53
    ... no loose connections (on page 17) exist. If a KVM switching device is in use, be sure ... the keyboard or mouse is clean. Audio problems Action: Be sure the server speaker is connected. Refer to the server documentation. Printer problems Printer does not print Action: 1. 2. 3. Be sure the printer ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 54
    Local I/O cable problems NOTE: The local I/O cable is used only with HP ProLiant p-Class server blades. Action: If the local I/O cable does not have hot-plug functionality, be sure you are not using a PS/2 keyboard or mouse. With a PS/2 keyboard or mouse, the local I/O cable...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 55
    ...-answer option to respond in fewer rings than the answering machine. b. Restart the server, and then reattempt the connection. Modem does not connect to another ... Be sure the modem is current and compliant with CCITT and Bell standards. Replace with a supported modem if needed. Hardware problems 55
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 56
    ... server and operating system support the controller. Refer to the server and operating system documentation. ..., if applicable. Be sure the server ROM is up to date. Be sure the controller drivers are up to date. ... settings are correct. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 57
    ... is not damaged. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and ... sure no loose connections (on page 17) exist. Be sure the server and operating system ... are available for the controller. c. 4. 5. Restart the server, and then reinstall the network driver. Refer to the operating ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 58
    ...Diagnostics (on page 74) and HP SIM ("HP Systems Insight Manager" on page 70). Use either utility to gather ...Good Configuration. If neither of these actions resolve the problem, contact an authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). For more...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 59
    ... • Additional information and the appropriate solutions for the Linux distributions (if any) can be found at the HP website (http://h18004.www1.hp.com/products/servers/linux/processor-notes.html). Operating system updates Use care when applying operating system updates (...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 60
    ... you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update:... 77). If you apply the update and have problems, locate files to correct the problems on the HP website (http://www.hp.com/support). Restoring to a backed-up version If you...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 61
    ... o o o Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 62
    .... Verification that the ROM version to which you are upgrading can be used for all the servers or array controllers that you are upgrading. Follow the instructions for the Remote ROM Flash procedure that accompany the software. Command-line syntax ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 63
    .... Only supported systems can be upgraded using the Remote ROM Flash utility. To determine if the server is supported, see the HP website (http://www.hp.com/support). System requests recovery method during a firmware update When updating the firmware on a ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 64
    .... SmartStart has been tested on many ProLiant server products, resulting in proven, reliable ... Utility (on page 70) SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more ... about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 65
    HP ROM-Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that ...ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 66
    ... User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Configuring AMP modes Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 67
    ... Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 68
    ...Based Setup Utility User Guide on the Documentation CD. HP ProLiant Essentials Rapid Deployment... products: Altiris Deployment Solution and the HP ProLiant Integration Module. The intuitive graphical... images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 69
    ... Lights-Out Edition User Guide on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out). Integrated Lights-Out technology The iLO and iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 70
    ... from HP and third-party devices. IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 71
    ... HP website (http://www.hp.com/servers/manage). HP ProLiant Essentials Virtualization Management Software ... Management Pack and ProLiant Essentials Server Migration Pack plug-ins extend HP Systems ... Essentials Vulnerability and Patch Management Pack The HP ProLiant Essentials Vulnerability and Patch ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 72
    ... information, see the HP ProLiant Essentials Vulnerability and Patch Management Pack User Guide, or the HP website (http://www.hp.com). HP Insight Server Migration software for ProLiant The ... Insight Control Environment suites delivers core management functionality for HP ProLiant server and HP...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 73
    ...package that provides Linux-based management and deployment capabilities for the HP BladeSystem and its c-Class and p-Class ProLiant server blades. Built on Linux, the software includes an easy-to-use interface customized for blades and optimized for ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 74
    ...through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy... provides USB functionality in environments where USB support is not available normally. Specifically, HP provides legacy USB functionality for the following: POST RBSU Diagnostics...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 75
    ... gathers critical hardware and software information on ProLiant servers. This functionality supports operating systems that may not ...Insight Diagnostics installation, or it can be installed through the HP PSP ("ProLiant Support Packs" on page 77). NOTE: The current version of SmartStart provides the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 76
    .... It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server. The software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers running Microsoft Windows, Red ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 77
    ... drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support). ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 78
    ...that may not be supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/support). • • Integrates with other software maintenance, deployment, and operating system tools Automatically checks for hardware, ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 79
    ... 79) Option ROMs (on page 80) System ROM All ProLiant servers have a system ROM. A system reboot is required ... downgrade purposes, backups of the most current ROM image are available in either redundant ROM or a ROM backup. ProLiant servers support either the redundant ROM feature or the Disaster ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 80
    ...: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart/documentation). Option ROMs Smart Components for option ROMs provide efficient administration of option ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 81
    ... methods: For manual firmware updates, download the current firmware from the HP website (http://www.hp.com/support)....://www.hp.com/support). Shut down each target server, and then reboot using ... utility, see the server documentation or the HP website (http://www.hp.com/support). Software tools ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 82
    ... The Systems ROMPaq Firmware Upgrade Utility for ProLiant servers is available as a SoftPaq download from the HP website (http://www.hp.com... Select and install the desired components. For more information, see the HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD. Online ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 83
    .... Select and install the desired components. For more information, see the HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD. ROM ... to be functionally equivalent to previous steppings. HP ProLiant servers fully support mixing steppings when other parameters are ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 84
    ...you choose to remove the processor, update the system ROM using any standard ROM flash mechanism. After..., you may need to update the system ROM to support new steppings (revisions) of processors. However, in... required. If the system ROM does not support the new stepping processor, the system does not ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 85
    ... as the latest drivers and flash ROM images, are available on the HP website (http://www.hp.com/support). HP Guided Troubleshooting website HP Guided ...Server documentation can also be accessed from the HP Technical Support website (http://docs.hp.com) or the HP Business Support Center ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 86
    ..., part numbers, specifications Refer to the server maintenance and service guide, available in the following locations: • • • Documentation CD that ships with the server HP Business Support Center website (http://www.hp.com/go/...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 87
    ... information on the HP website (http://www.hp.com/support). Power capacity For all HP ProLiant ML and DL servers, see the HP Power Advisor on the HP website (http://www.hp.com/go/hppoweradvisor). For all HP ProLiant BL server blades, see the HP BladeSystem Power Sizer on the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 88
    ... installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack. ... installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack..... iLO information Refer to the HP Integrated Lights-Out User Guide on the Documentation CD ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 89
    • • HP Business Support Center website (http://www.hp.com/go/bizsupport) HP Technical Documentation website (http://www.docs.hp.com) HP resources for troubleshooting 89
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 90
    ... ADU version 7.85.16.0 and earlier. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to ... on procedures, hardware options, software tools, and operating systems supported by the server. WARNING: To avoid potential problems, ALWAYS read the warnings and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 91
    ... a result, at least one cache line is no longer in use. Description: At least one line in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line. Action: Consider replacing the cache. If cache replacement is not done, the...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 92
    ...accelerator board has been permanently disabled. It will remain disabled until it is reinitialized using ACU. Action: Check the Disable Code field. Run ACU ... Found at Reset Description: Valid data was found in posted-write memory at reinitialization. Data will be flushed to disk. Action: No error or ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 93
    ... from the one physically present in the slot. Action: Run the server setup utility. Array Accelerator Battery Pack X not ... do not recharge within 36 powered-on hours. Board in Use by Expand Operation Description: Array accelerator memory is in use by a capacity expansion or RAID migration. Action: ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 94
    ... a configuration signature of zero. Old versions of the server setup utility could cause this. Action... contain a configuration for this controller. Action: Run the server setup utility to configure the NVRAM. Controller... into a different slot, and run the server setup utility to configure NVRAM. Then...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 95
    ... match the signature on the controller. Action: Run the server setup utility to configure the controller and .... This occurred because of an operating system device driver. Action: Restart the system. Run ACU ... and performance data. Action: Run the server setup utility to properly initialize this drive...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 96
    ... sustain; or the storage enclosure was powered down before the server, preventing the drive from being rebuilt. The drive may ...Verify data on the drives. Always power down the server before powering down any external ...failed. Action: CAUTION: Do not run the server setup utility and try to reconfigure,...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 97
    ...not been enabled on this drive. Action: Run the server setup utility to initialize the monitor and ...determine proper drive locations. Power down the server. Remove drive X and place it in drive ...ADU was trying to read the RIS from this drive. Action: HP stores the hard drive configuration information ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 98
    ...also been previously configured. Action: Run the server setup utility to configure the controller and ... controllers. Action: Be sure both controllers are using the same hardware and firmware revisions....Replace the array accelerator board and reconfigure using ACU ("Array Configuration Utility" on page...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 99
    ...been removed or disconnected, do the following: 1. 2. 3. Power down the server. Check cabling. Power up ...and storage enclosure at the same time. Reboot the server. When prompted during POST, press F2 ...beyond safe operating levels. Action: Check the fans and the operating environment. Error messages ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 100
    ... incorrect drive was replaced. Action: 1. 2. 3. Power down the server. Replace the drive that was incorrectly replaced. Replace ...new drive. CAUTION: Do not run the server setup utility and try to reconfigure,... storage enclosure at the same time. Reboot the server. When prompted during POST, press F2 ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 101
    ...Operation Description: At least one drive in use does not support redundant controller operation. Action: Replace the drive that does not support redundant controller operation. Other Controller... this message is displayed. Processor Not Supported (Unsupported Core Speed) Description: If a processor...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 102
    ... If the error persists after completing steps 1 through 4, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on... Needs Upgrading Description: Drive firmware may cause problems and should be upgraded. Action: Update the drive ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 103
    ...imminent. Action: Replace this drive at the earliest opportunity. Refer to the server documentation for drive replacement information before performing this.... Action: Replace this drive at the earliest opportunity. Refer to the server documentation for drive replacement information before performing ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 104
    ... within specifications. For better airflow, remove any dust buildup from fans or other areas. Check the server documentation for allowable temperature specifications and additional tips. If the problem persists, replace the fan. Storage enclosure on ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 105
    ... the failed cable. If the problem persists, contact an authorized service provider. Swapped cables or ... the firmware on this controller. If this doesn't solve the problem, then power down system and ... while an expand operation was in progress. Action: 1. Power down the server. Error messages 105
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 106
    ... to their original locations, and then refer to the server documentation for supported configurations. Swapped cables or configuration error detected. ... have been moved to new locations. Action: 1. 2. Refer to the server documentation for supported configurations and cabling guidelines. Restore to ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 107
    ... board problem. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If ... system board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 2. 3. 4. Remove one of the controllers in the configuration and see if ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 108
    ... error messages displayed by the controller. If this doesn't help, contact your HP service provider. Power down the server. Be sure the controller is fully ... solve the problem, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 109
    ... of the drive. WARNING - Mixed Feature Processors Were Detected Description: Mixed feature processors were detected. The server will boot using the lowest featured processor. If you install supported processors with different features in the ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 110
    ... Action: Check the diagnosis screen for other error messages. Run the server setup utility to update the system configuration. ADU version 8.0 ... tasks" on page 67). If the following versions are installed on the server, see the messages in this section: • • ADU version 8.0 through ADU version ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 111
    ... array controllers that support SSP require HBAs to have an access ID. Action: Upgrade the HBA. If the problem persists, contact HP support ("Contacting HP" on page 171). Drive Offline due to Erase Operation: The logical drive is offline from having an erase in ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 112
    ... to a lower value. Action: Migrate the stripe size to a lower value using the Array Configuration Utility (on page 67). Logical drive state: The ...drive state: The logical drive is not configured. Action: Refresh the system using the Array Configuration Utility (on page 67). Logical drive state: The...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 113
    ... test). Unrecoverable error. Action: Contact HP support ("Contacting HP" on page 171). NVRAM Error:... firmware. If the update fails, contact HP support ("Contacting HP" on page 171). Physical Drive ... disabled for an unknown reason. Action: Contact HP support ("Contacting HP" on page 171). Redundant ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 114
    ...The error messages and codes in this section include all messages generated by ProLiant servers. Some messages are informational only and do not ... only the codes that are applicable to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not support audio ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 115
    ...prior to this power-up Audible Beeps: None Possible Cause: The server shut down because of an unexpected event on the previous boot.... system error, which caused the server to crash, has been logged. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 116
    ...has caused an NMI. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace ...that caused an NMI. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace ... caused an NMI. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 117
    ... Fibre Channel adapter is not supported on the server. Action: Install the supported Fibre Channel adapter. ...a hardware issue. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace ... internal error. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 118
    ...: Use only supported DIMM pairs when populating memory sockets. Refer to the applicable server user guide memory requirements....supported power supply configurations, see the server documentation on the HP website (http://www.hp.com/support). Mixed processor speeds detected. Please make sure that all...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 119
    ... was pressed, initiating a memory dump for crash dump analysis. Action: Reboot the server. NMI ... occurred. Action: Reboot the server. Node Interleaving disabled - Invalid memory configuration Description... has occurred. Action: 1. 2. 3. Power down the server. Replace a failed diskette drive. Be sure...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 120
    ... Beeps: None Possible Cause: An uncorrectable error memory event occurred in a memory DIMM. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) to identify failed DIMMs. Then, use the DIMM LEDs to identify failed DIMMs and ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 121
    ...REDUNDANT ROM ERROR: Bootblock Invalid. - ...contact HP Representative. Audible Beeps: None Possible ... bootblock is corrupt. Action: Contact an authorized service provider. REDUNDANT ROM ERROR: Primary ... temperature sensors. Action: See the server documentation for supported DIMMs. Install only DIMMs...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 122
    ...memory types found in system. Action: Refer to the applicable server user guide memory requirements and replace with supported ... supported power supplies, see the server documentation on the HP website (http://www.hp.com/support). Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 123
    ... PCI Device Has Been Detected...The BIOS will not configure this card. It must be configured properly by the OS or driver. Audible Beeps: 2 short ... are installed. Action: Refer to the operating system documentation or the device driver information that ships with the Type 2 PCI device. WARNING - iLO...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 124
    .... Action: For more information about the Power Regulator for ProLiant option, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 100 Series 101-I/O ROM Error Audible Beeps: ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 125
    ...HP Technical Support ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service ... Support ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service ... Support ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 126
    ... Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components ... Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 127
    ... pair if the system does not support single channel memory mode. Remove and install ... memory module is an unsupported size. Action: Install a memory module of a supported size. 207-Invalid Memory ... Beeps: 1 long, 1 short Possible Cause: The installed memory module is not supported. Action: Install a ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 128
    .... 207-Invalid Memory Configuration - Single channel memory...mode supports a single DIMM installed in DIMM socket 1. Please remove ... Halted. Audible Beeps: 1 long, 1 short Possible Cause: DIMMs are installed in pairs, but the server is in single channel memory mode. Action: Remove all other DIMMs or...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 129
    ... Audible Beeps: 1 long, 1 short Possible Cause: The memory is not installed properly to support Lockstep mode. Action: See the server documentation for supported Lockstep memory configurations. 209-Mirror Memory Configuration - Memory Sizes on boards X and...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 130
    ... slot X failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace... PPM failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace...Keyboard failure occurred. Action: 1. 2. 3. Power down the server, and then reconnect the keyboard. Be sure ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 131
    ... board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before ... are connected. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. ... board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 132
    ... for the parallel port and manually resolve the resource conflict. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components...the diskette drive, the cable, or both. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 133
    ...configure the diskette drive port address and manually resolve the conflict. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74)... the diskette drive port address and manually resolve the conflict. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 134
    ...the recommended temperature for the server. For more information about the optimum environment for the server, see the server user guide on the HP website (http://www.hp.com/support). 1611-CPU Zone Fan Assembly Failure Detected. Either...the Assembly is...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 135
    ..., if applicable, and each fan is properly seated. If the problem persists, replace the failed fans. ..., if applicable, and each fan is properly seated. If the problem persists, replace the failed fans...., if applicable, and each fan is properly seated. If the problem persists, replace the failed fans....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 136
    ... properly connected and each fan is properly seated. If the problem persists, replace the failed ... Error Audible Beeps: None Possible Cause: The server configuration requires an additional power supply....! Audible Beeps: None Possible Cause: The server configuration requires an additional power supply....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 137
    ... Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Audible Beeps: None ... Power supply is improperly configured. Action: Run the server setup utility and correct the configuration.... a newer version was available. Reboot the server. If the problem still exists, update the controller ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 138
    .... Audible Beeps: None Possible Cause: This configuration is not recommended because of controller memory requirements. Action: Perform RAID migration to lower stripe size using the Array Configuration Utility (on page 67). 1712-Slot X Drive Array - ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 139
    ... Memory Error(s) were detected during controller memory self-test...Audible Beeps: None Possible Cause: The memory is beginning to fail. Action: If this error persists, replace the controller. ... Cause: A controller failure event occurred before the server powered up. Action: Install the latest ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 140
    ... as a non-RAID 0 array, replace the failing or failed drive. Refer to the server documentation. If configured as a RAID 0 array or non-RAID setup, back up... array are on-line! Back up data before replacing drive(s) if using RAID 0. Audible Beeps: None Possible Cause: Drive parameter tracking reports a...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 141
    ...: SIMM has been automatically disabled due to memory errors or unsupported SIMM type installed. .... 1726-Slot X Drive Array - Array Accelerator Memory Size Change Detected. - ...Array Accelerator ... accelerator (or controller) with one having different cache memory size. Action: Run the ACU ("Array ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 142
    ..., then replace the enclosure components. For more information, see the HP BladeSystem c-Class Enclosure Troubleshooting Guide on the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). 1735-Slot z Drive Array - Unsupported Redundant ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 143
    • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the... manner for dual-domain redundant path support, see the product user guide. 1742-Slot z Drive Array - Previously ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 144
    ...following: • • Wait for the erase process to complete before using the logical drive. Abort the erase process ... drive in the list or re-enable each drive in the list using one of the following methods......SAS connection via expander is not supported on this controller model. Access to all storage...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 145
    ...more logical drives are configured in positions that this controller does not support when the memory module is detached. * One or more logical drives are configured for RAID fault tolerance level(s) that are not supported when the memory module is detached. * Configuration information indicates one...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 146
    ... ADG configured but ADG is not supported on this controller model. Audible Beeps: None ... Cause: The controller model does not support the configuration on the drives or the license key is inactive ...: 1. 2. Reseat array accelerator module. If the problem persists, replace the array accelerator module....
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 147
    ... Drive Firmware Update Recommended - ...Please upgrade firmware on the following drive(s) using ROM Flash Components (download from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None Possible Cause: ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 148
    ... Turn the system power off while checking the ProLiant power and cable connections, then ... detected on this bus. Action: 1. 2. 3. 4. 5. Power down the server. Check the external ProLiant power switch. External ... Array Controller. 1775-Slot X Drive Array - ProLiant Storage System Not Responding SCSI ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 149
    ... HP Technical Support ("Contacting HP" on page 171) before proceeding. Action: 3. Reboot the server after... board b. Drive backplane c. I/O board 1777-Slot X Drive Array - ProLiant Drive Storage Enclosure ... Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected Audible Beeps:...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 150
    • • Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant ... the message indicates to check SCSI cables: a. Compare the cabling against the diagrams in the HP Smart Array Controller User Guide. b. If the routing is correct, replace cables ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 151
    .... (4) Configuration information indicates drive positions beyond the capability of this controller. This may be due to drive movement from a controller that supports more drives than the current controller. (5) Configuration information indicates drives were configured on a controller with a newer ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 152
    ... Cause: Hard drive X failed or cable is loose or defective. Following a system restart, this message notes that drive X is defective and fault tolerance is being used. Action: 1. 2. Be sure all cables are connected properly and securely. Test and replace defective cables. Error messages 152
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 153
    ... drives as indicated and: o o Action: Press the F1 key to restart the server with the drive array disabled. Press the F2 key to use the drives as configured and ... SCSI enclosures while the system is off. Power up the server to see if the problem still exists. If configured for fault-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 154
    • When powering down the system, the server must be powered down before external storage systems. 1792-Drive Array Reports ... disabled. Possible Cause: Power was interrupted while data was in the array accelerator memory, or the data stored in the array accelerator does not correspond to this ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 155
    ... or the controller might not be usable until this problem is corrected. Action: 1. 2. Reseat the array accelerator... while reading data from posted-writes memory. Action: Replace the array accelerator daughter... due to loss of data in posted-writes memory. Action: • • Press the F1 key to continue...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 156
    ... determine the cause of the lockup. For more information, refer to the HP ROM-Based Setup Utility User Guide on the server Documentation CD or the SmartStart Support and Documents website (http://www.hp.com/support/smartstart/documentation). Automatic operating system shutdown initiated ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 157
    ... lockup Action: Refer to the operating system documentation. Corrected Memory Error Threshold Passed (Slot X, ... Continue normal operation, and then replace the memory module during the next scheduled maintenance to... Expansion bus error Action: Power down the server, and then replace the EISA board. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 158
    ...add an additional power supply (if applicable to the system). If the problem persists, remove some of the installed options. System AC ... Problem (Power Supply X) Event Type: AC voltage problem Action: Check for any power source problems. System Fan Failure (Fan X, Location) Event Type: Fan failure ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 159
    ... HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Access the diagnostics. For more ... HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 160
    ... Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 161
    ... Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 162
    ... Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 163
    ... information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. 3. Reseat the power management module. Replace the power supply. Power management module ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 164
    ...codes display in the format 3xh. IMPORTANT: Reboot the server after completing each numbered step.... processor-related error codes: 1. Bring the server to base configuration by removing all components... slot 1 must be populated at all times or the server does not function properly. o o o o 2. 3. PPMs...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 165
    ... ("Re-entering the server serial number and product ID" on page 68). Memory-related port ... codes Memory-related port 85 codes display in the format 4xh. IMPORTANT: Reboot the server after... PPM slot 1 must be populated at all times or the server does not function properly. o o o o 3. 4. 5. 6. PPMs, ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 166
    ...PPM slot 1 must be populated at all times or the server does not function properly. o o o o 3. 4. 5. 6. PPMs,... port 85 codes: IMPORTANT: Reboot the server after completing each numbered step... continues, proceed with the next step. 1. Bring the server to base configuration by removing all components...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 167
    ... or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 68). Windows® Event Log ...will continue to operate. Action: Confirm that the license agreement in use supports all of the installed processors. Message ID:...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 168
    ...zero and infinity. Action: Ensure proper ventilation and cooling for the server. Ensure the processor heatsinks are attached correctly (do not remove... of range. Action: Ensure proper ventilation and cooling for the server. Ensure the processor heatsinks are attached correctly (do not remove...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 169
    ... processor. MSG_CPU_RR_11 Event type: MMX subtraction instruction has failed. Action: Replace the processor. MSG_CPU_RR_12 Event type: MMX multiply instruction has failed. Action: Replace the processor. MSG_CPU_RR_13 Event type: MMX logical instruction has failed. Action: Replace the processor. ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 170
    ... Event type: MMX pack/unpack instruction has failed. Action: Replace the processor. MSG_CPU_RR_16 Event type: MMX compare instruction has failed. Action: Replace the processor....: Ensure proper ventilation and cooling for the server. Ensure the processor heatsinks are attached correctly...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 171
    ...For HP technical support: • Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, ... replace the part. For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support). Contacting HP 171
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 172
    Server information you need Before contacting HP technical support, collect the following information: • • • Explanation of the issue, the first occurrence, and... files: o o o WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems) Boot.ini Memory.dmp Contacting HP 172
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 173
    ...I/O address information in text format • • An updated Emergency Repair Diskette If HP drivers are installed: o o Version of the PSP used List of drivers from the... /etc/lilo.conf or /etc/grub.conf /etc/fstab • Contents of the following files: o o o o Contacting HP 173
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 174
    • If HP drivers are installed: o o Version of the PSP used List of drivers from the PSP (/var/log/hppldu.log) • • • A ..., and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files) If HP drivers are installed: o o Version of the PSP used List of drivers from the PSP SYS:...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 175
    .../cf.d/sdevice /var/adm/messages (if PANIC messages are displayed) Version of the EFS used List of drivers from the EFS • If HP drivers are installed: o o If ..., and OS/2 Health Driver use • A directory listing of: o o o o • If HP drivers are installed: o o o • The drive ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 176
    ... for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support If HP drivers are installed with a DU: o o DU number List of drivers in the DU diskette Number and size of partitions and logical drives...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 177
    ... 6) ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BIOS Basic Input/Output System CCITT International Telegraph and ... CPU central processing unit CS cable select DMA direct memory access Acronyms and abbreviations 177
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 178
    DU driver update ECC error checking and correcting EFS Extended Feature Supplement EISA Extended Industry Standard Architecture ESD electrostatic discharge FBDIMM fully buffered DIMM HP SIM HP Systems Insight Manager HTTP hypertext transfer protocol I/O input/output IDE ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 179
    IP Internet Protocol IRQ interrupt request ISP Internet service provider KVM keyboard, video, and mouse LED light-emitting diode ... differential MMX multimedia extensions NMI non-maskable interrupt NVRAM non-volatile memory OBDR One Button Disaster Recovery ORCA Option ROM Configuration for ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 180
    ...-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU...II RIS reserve information sector ROM read-only memory SAS serial attached SCSI Acronyms and abbreviations ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 181
    SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module SNMP Simple Network Management Protocol SP1 Service Pack 1 SSD support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TPM trusted ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 182
    VGA video graphics array Acronyms and abbreviations 182
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 183
    ... screen event 157 boot options 66 booting problems 40 booting the server 40 A accelerator error log 90 ... Solution 68 Altiris eXpress Deployment Server 68 application software problems 61 array accelerator 110 array ... problems 17, 54 contacting authorized reseller 171 contacting HP 171, 172 Index 183
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 184
    ...82 device discovery 139 device driver information 87 diagnose tab, HP Insight Diagnostics 74 diagnosing problems 74 diagnostic tools ... change detected 140 drive problems 40, 41, 42 drivers 77, 87 drives, ... 116 graphics adapter problems 51 graphics card option 51 guided troubleshooting 85 ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 185
    ... 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159... 155 HP Insight Diagnostics survey functionality 75 HP ProLiant Essentials Foundation Pack 70, 88 HP ProLiant Essentials Rapid Deployment Pack 68 HP Smart Update Manager ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 186
    ... mirrored memory 66, 67, 115 miscellaneous port 85 codes 166 modem problems 54 ... Utility 78 online spare memory 66, 114, 129 online troubleshooting resources 85 operating system crash 58 operating system problems 58,... resources 86 product installation resources 86 ProLiant Support Pack (PSP) 77 PSPs, ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 187
    ... 35 server features and options 86 server management 88 server setup 88, 93 service notifications 17 Service Packs ... software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start diagnosis flowchart 24 static electricity ...
  • HP ML350 | HP ProLiant Servers Troubleshooting Guide - Page 188
    ... Upgrade Utility 82 Systems Insight Manager 70 W warnings 14, 86 website, HP 85, 86 websites, reference 22, 85 what's new 9 white ...UPS (uninterruptible power supply) 37 USB drive key 44, 82 USB support 74 using this guide 12 utilities 64 utilities, deployment 64, 65, 68 V valid data found in array ...



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HP ML350 - ProLiant - G6 Manual