HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 175

IBM O, S/2 operating systems

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o Output of /etc/hwconfig command o Output of /usr/bin/swconfig command o Output of /etc/ifconfig command o /etc/conf/cf.d/sdevice o /etc/inittab o /etc/conf/cf.d/stune o /etc/conf/cf.d/config.h o /etc/conf/cf.d/sdevice o /var/adm/messages (if PANIC messages are displayed) • If HP drivers are installed: o Version of the EFS used o List of drivers from the EFS • If management agents are installed, version number of the agents • System dumps, if they can be obtained (in case of panics) • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages IBM OS/2 operating systems Collect the following information: • Operating system version number and printouts or electronic copies (to e-mail to a support technician) of: o IBMLAN.INI o PROTOCOL.INI o CONFIG.SYS o STARTUP.CMD o SYSLEVEL information in detail o TRAPDUMP information (if a TRAP error occurs) • A directory listing of: o C:\ o C:\OS2 o C:\OS2\BOOT o HPFS386.INI (for Advanced or Advanced with SMP) • If HP drivers are installed: o Version of the SSD used o List of drivers from the SSD o Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use • The drive subsystem and file system information: Contacting HP 175

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o
Output of
/etc/hwconfig
command
and
o
Output of
/etc/ifconfig
command
/etc/conf/cf.d/sdevice
o
/etc/conf/cf.d/stune
/etc/conf/cf.d/config.h
cf.d/sdevice
/var/adm/messages (if PANIC messages are displayed)
If HP drivers are installed:
List of drivers from the EFS
ents are installed, version number of the agents
•
System dumps, if they can be obtained (in case of panics)
each third-party hardware component installed, with the firmware revisions
ftware component installed, with the versions
detailed description of the problem and any associated error messages
IBM O
he following information:
rsion number and printouts or electronic copies (to e-mail to a support
technician) of:
IBMLAN.INI
o
CONFIG.SYS
STARTUP.CMD
detail
APDUMP information (if a TRAP error occurs)
A directory listing of:
o
C:\OS2
o
HPFS386.INI (for Advanced or Advanced with SMP)
P drivers are installed:
the SSD used
o
List of drivers from the SSD
Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use
tem and file system information:
o
Output of
/usr/bin/swconfig
comm
o
o
/etc/inittab
o
o
/etc/conf/
o
•
o
Version of the EFS used
o
•
If management ag
•
A list of
•
A list of each third-party so
•
A
S/2 operating systems
Collect t
•
Operating system ve
o
o
PROTOCOL.INI
o
o
SYSLEVEL information in
o
TR
•
o
C:\
o
C:\OS2\BOOT
•
If H
o
Version of
o
•
The drive subsys
Contacting HP 175