HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 53

Printer problems, e nd keyboard problems, Audio problems

Get HP ML350 - ProLiant - G6 PDF manuals and user guides View all HP ML350 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 53 highlights

• Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are displayed Action: Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers. Mouse and keyboard problems Action: 1. Be sure no loose connections (on page 17) exist. If a KVM switching device is in use, be sure the server is properly connected to the switch. o For rack-mounted servers, check the cables to the switch box and be sure the switch is correctly set for the server. o For tower model servers, check the cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current drivers for the operating system are installed. 4. Be sure the device driver is not corrupted by replacing the driver. 5. Restart the system and check whether the input device functions correctly after the server restarts. 6. Replace the device with a known working equivalent device (another similar mouse or keyboard). o If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O board is defective. Replace the board. o If the problem no longer occurs, the original input device is defective. Replace the device. 7. Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard lights flash at POST or the NumLock LED illuminates. If not, change port connections. 8. Be sure the keyboard or mouse is clean. Audio problems Action: Be sure the server speaker is connected. Refer to the server documentation. Printer problems Printer does not print Action: 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 17) exist. 3. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be sure the correct printer drivers are installed. Hardware problems 53

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
•
Be sure the monitor and any KVM switch are compatible with the VGA output of the server.
Slow-m
in
ther monitors
Mous
a
Action
:
re the
For rack-mounted servers, check the cables to the switch box and be sure the switch is correctly
2.
ce is in use, be sure all cables and connectors are the proper length and are
3.
ers for the operating system are installed.
4.
5.
6.
(another similar mouse or keyboard).
system I/O
7.
Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard
t connections.
8.
Be sure the keyboard or mouse is clean.
nected. Refer to the server documentation.
Printer problems
Printer
r drivers are installed.
Printer output is garbled
Action
: Be sure the correct printer drivers are installed.
ov
g horizontal lines are displayed
Action
: Be sure magnetic field interference is not occurring. Move the monitor away from o
or power transformers.
e nd keyboard problems
1.
Be sure no loose connections (on page
17
) exist. If a KVM switching device is in use, be su
server is properly connected to the switch.
o
set for the server.
o
For tower model servers, check the cable connection from the input device to the server.
If a KVM switching devi
supported by the switch. Refer to the switch documentation.
Be sure the current driv
Be sure the device driver is not corrupted by replacing the driver.
Restart the system and check whether the input device functions correctly after the server restarts.
Replace the device with a known working equivalent device
o
If the problem still occurs with the new mouse or keyboard, the connector port on the
board is defective. Replace the board.
o
If the problem no longer occurs, the original input device is defective. Replace the device.
lights flash at POST or the NumLock LED illuminates. If not, change por
Audio problems
Action
: Be sure the server speaker is con
does not print
Action
:
1.
Be sure the printer is powered up and online.
2.
Be sure no loose connections (on page
17
) exist.
3.
Be sure the correct printe
Hardware problems 53