HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition)

HP Point of Sale rp5000 Manual

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  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 1
    Troubleshooting Guide HP Point of Sale System rp5000 Document Part Number: 337854-002 June 2005 This guide provides helpful hints and solutions for troubleshooting the above product as well as scenarios for possible hardware and software problems.
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 2
    or loss of life. Ä CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. Troubleshooting Guide HP Point of Sale System rp5000 First Edition (August 2003) Second Edition (June 2005) Document Part Number: 337854-002
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 3
    2 Troubleshooting Without Diagnostics Safety and Comfort 2-1 Before You Call for Technical Support 2-2 Helpful Hints 2-3 Solving General Problems 2-5 Solving Power Supply Problems 2-8 Solving Diskette Problems 2-12 Solving Hard Drive Problems 2-15 Solving Display Problems 2-18 Solving Audio
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 4
    and DVD Problems 2-34 Solving HP Drive Key Problems 2-36 Solving Software Problems 2-37 Contacting Customer Support 2-38 A POST Error Messages POST Numeric Codes and Text Messages A-2 POST Diagnostic Front Panel LEDs and Audible Codes A-11 B Password Security and Resetting CMOS Resetting the
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 5
    a new device. ■ Third-party devices not supported by HP may not be detected. Save, print, or display the information generated by the utility. You should run tests and have the printed report available before placing a call to the Customer Support Center. Troubleshooting Guide www.hp.com 1-1
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 6
    Record and Diagnostics for Windows are included, the Diagnostics for Windows utility is installed. ❏ If icons for Configuration Record and Diagnostics for Windows are not included, the Diagnostics for Windows utility may be loaded, but not installed. 1-2 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 7
    the computer to complete the installation of Diagnostics for Windows. ✎ If you want to upgrade an existing version of Diagnostics for Windows installed on the computer, visit www.hp.com/support to locate and download the latest Diagnostics for Windows SoftPaq. Troubleshooting Guide www.hp.com 1-3
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 8
    software. 2. Click Start > Control Panel > Performance and Maintenance, then select Diagnostics for Windows. 3. For specific hardware and software information, select report you selected. 6. To exit Diagnostics for Windows, click File, and then click Exit. 1-4 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 9
    and audio information ■ Windows-Windows information ■ Architecture-PCI Device information ■ Resources-IRQ, I/O, and Memory Map information ■ Health-Status of system temperature and hard drives ■ Miscellaneous-CMOS, DMI, BIOS, System, Product Name, and Serial Number Troubleshooting Guide www.hp.com
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 10
    tested, the type and number of errors, and the error code. Running Diagnostic Tests in Diagnostics for Windows To run diagnostic tests: 1. Click Start > HP Information Center > Diagnostics for Windows. You can also click the Diagnostics for Windows icon, located in the Control Panel or click Start
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 11
    is complete. 5. Click the Begin Testing button at the bottom of the window. Test Status is displayed, showing the progress and result of each test. For more details on the tests run, click the Log tab or click Tab at the top of the screen and click Log. Troubleshooting Guide www.hp.com 1-7
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 12
    , you may be able to solve some problems yourself. 10. Click Print or save the error information in case you need to contact an authorized dealer, reseller, or service provider for assistance. 11. To exit Diagnostics for Windows, click File, then click Exit. 1-8 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 13
    the operating system startup files and displays it. If the original Base.log file is present in the cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with the differences between the two highlighted in the color red. Troubleshooting Guide www.hp.com 1-9
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 14
    the computer periodically allows the user to keep a history of the configuration. This history may be useful to your service provider if the system ever encounters a problem that needs debugging. 4. To exit Configuration Record, click File, then click Exit. 1-10 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 15
    is spent visiting a site or communicating with a user over the phone to resolve computer hardware problems when they do occur. ✎ The Remote Diagnostics Enabling Agent is pre-loaded on most computers and is available through a SoftPaq at www.hp.com/support. Troubleshooting Guide www.hp.com 1-11
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 16
    of data files. Restoring the Software The Windows operating system and software can be restored to the original state that they were when you purchased the computer by using the Restore Kit. See the Restore Kit for complete instructions on using this feature. 1-12 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 17
    drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. ✎ For information on specific error messages that may appear on the screen during Power
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 18
    in front of your computer when you call. ■ Write down the computer and monitor serial numbers and product ID numbers before calling. ■ Spend time troubleshooting the problem with the service technician. ■ Remove any hardware that was recently added to your system. 2-2 www.hp.com Troubleshooting
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 19
    of the computer power supply is set to the appropriate voltage for your region (115V or 230V). ■ Check to see that the computer is turned on and the green power light is on. ■ Check to see that the monitor is turned on and the green monitor light is on. ■ Look for flashing LEDs on the front of the
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 20
    driver for that model printer. ■ Remove all diskettes from the system before turning it on. ■ If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ■ If the system has multiple video sources (embedded or PCI
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 21
    the RTC battery. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or contact
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 22
    data from the hard drive to create more space on the hard drive. Reset the two red serial port jumpers from pins 2 and 3 to pins 1 and 2. This reconfigures the port from "standard" to "powered" mode. See the Hardware Reference Guide on the Documentation CD for instructions on resetting the jumpers
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 23
    power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the AUX LED light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 24
    Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply Problems Problem Cause Power supply shuts down intermittently. Voltage selector switch on rear of computer chassis not switched to correct line voltage (115V or 230V). Power supply will not turn on because
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 25
    appropriate voltage. Proper voltage setting depends on your region. 2. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 26
    power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the AUX LED light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 27
    to power on. (continued) Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: (continued) 5. If the AUX LED light on the system board is not turned on, then replace the power supply. 6. Replace the system board. Troubleshooting Guide www.hp
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 28
    . Reconnect drive cable. Ensure that all four pins are connected. Reseat diskette drive data and power cable. Format the diskette. Use another diskette or remove the write protection. Check the drive letter in the path statement. Use another diskette. 2-12 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 29
    select Format. 3. Select the desired options, and click Start to begin formatting the diskette. Check the type of drive that you are using and use the correct diskette type. Check the drive letter in the path statement. Replace the diskette with a new one. Troubleshooting Guide www.hp.com 2-13
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 30
    computer by pressing the power button. Remove the diskette from the drive. Replace with a bootable diskette. Run Computer Setup and enable diskette boot in Storage > Boot Order. Run Computer Setup and enable Removable Media Boot in Storage > Storage Options. 2-14 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 31
    Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in Storage > Storage Options. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Run IDE DPS Self Test under Computer Setup to check for hard drive problems. Troubleshooting Guide www.hp.com 2-15
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 32
    data cable connected to the secondary IDE (ATA) controller on the system board. Observe the beeps and LED lights on the front of the computer. See Appendix A, "POST Error Messages" to determine possible causes. See the Worldwide Limited Warranty for details. 2-16 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 33
    Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Computer seems to be locked up. Program in use has stopped responding to commands. Solution Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 34
    horizontal scan rate as the resolution chosen. AGP graphics adapters and video cards are not supported by this computer. Remove the AGP card and use either the onboard VGA connector or a PCI graphics card. Press the power button to resume from standby mode. 2-18 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 35
    Enter. 3. In the Windows Control Panel, double-click the Display icon and select the Settings tab. 4. Use the sliding control to reset the resolution. Power LED flashes Red six times, once every second, followed by a two-second pause, and the computer beeps six times. PCI video card is not seated
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 36
    . The brightness and contrast controls are not set properly. Cables are not properly connected. Blurry video or requested resolution cannot be set. The picture is broken up, or it rolls, jitters, or flashes. If the graphics controller was upgraded, the correct graphics drivers may not be loaded
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 37
    download either SP20930 or SP22333: www.hp.com/support Use the Character Map to locate the and select the appropriate symbol. Click Start > All Programs > Accessories > System Tools > Character Map. You can copy the symbol from the Character Map into a document. Troubleshooting Guide www.hp.com
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 38
    processor-intensive applications. Computer appears to be locked up while recording audio. The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format. 2-22 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 39
    and check the power cord and electrical outlet. Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. Check the paper tray and refill it if it is empty. Select online. Troubleshooting Guide www.hp.com
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 40
    move using the arrow keys on the keypad. The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. 2-24 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 41
    and you will lose your data. Mouse will only move vertically, horizontally, or movement is jerky. Mouse roller ball is dirty. Remove roller ball cover from the bottom of the mouse and clean it with a mouse cleaning kit available from most computer stores. Troubleshooting Guide www.hp.com 2-25
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 42
    Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows XP automatically recognizes the device and configures the
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 43
    two red serial port jumpers from pins 2 and 3 to pins 1 and 2. This reconfigures the port from "standard" to "powered" mode. See the Hardware Reference Guide on the Documentation CD for instructions on resetting the jumpers. Computer will not start. Wrong memory modules were used in the upgrade or
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 44
    DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two-second pause, and the computer beeps six times. PCI video card is not seated properly or is bad, or
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 45
    light is supposed to flash when there is network activity. No active network is detected. Network controller is not set up properly. Network driver is not properly loaded. System cannot autosense the network. Solution Use the Network control application to enable Wake-on-LAN. See the Desktop
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 46
    in the Control Panel and configure the network controller. Under the Computer Setup Advanced menu, change the resource settings for the board. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. 2-30 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 47
    industry-standard NIC, or change the boot sequence to boot from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Contact an authorized service provider. Troubleshooting Guide www.hp.com
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 48
    Troubleshooting Without Diagnostics Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not
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    , and the computer beeps five times. Memory is installed incorrectly or is bad. Solution 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Processor Problems If you
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 50
    because it has to determine the type of media played, such as audio or video. Solution Run the Computer Setup utility and enable booting to removable media and verify boot order settings. Try a bootable CD in the drive. See the documentation that came with the optional device. See the documentation
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 51
    varies widely between manufacturers. 4. The computer does not support analog audio recording from the CD or DVD drive. Make sure your recording software is set to digital recording. *You must be logged in as an Administrator to access the Device Manager. Troubleshooting Guide www.hp.com 2-35
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 52
    letter for the HP Drive Key in Windows XP. Install the HP Drive Key after the operating system boots. A 3rd party out-of-specification device was inserted into the USB port causing an over-current condition or a USB device may have been improperly removed causing the USB controller to go into an
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 53
    Problem Cause Computer will not start. System files may be damaged. "Illegal Operation has Occurred" error message is displayed. Software being used is not Microsoft®-certified for your version of Windows. Configuration files are corrupt. Solution Observe the beeps and LED lights on the front
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 54
    an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com. ✎ If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. 2-38 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 55
    indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 56
    1. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 2. Remove expansion boards. 3. Replace the system board. 1. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 2. Remove expansion boards. 3. Replace the system board. A-2 www.hp.com Troubleshooting Guide
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    properly installed. Memory configuration incorrect. System board jumper improperly set. Recommended Action Run Computer Setup. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 58
    , replace it. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace DIMM with a module conforming to the SPD standard. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace memory module if problem persists. A-4 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 59
    the system board. Reset the IRQ. Replace the Monochrome display controller. Reset the IRQ. 1. Remove any parallel port expansion cards. 2. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 3. Reconfigure card resources and/or run Computer Setup. Troubleshooting Guide www.hp.com
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    image. 1. Reseat fan cable. 2. Replace the fan. 1. Run Computer Setup. 2. Check and/or replace cables. 3. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 4. Replace diskette drive. 5. Replace the system board. Replace the diskette. A-6 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 61
    B, "Password Security and Resetting CMOS.") Replace system board if minimal graphics degrading is an issue. Reseat or replace the processor heatsink cable going to the system board. Install riser board if missing or remove and reseat to ensure good connection. Troubleshooting Guide www.hp.com A-7
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 62
    card resources and/or run Computer Setup or Windows utilities. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. A-8 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 63
    . Reset the IRQ. Reset the IRQ. 1. Reconnect the fan. 2. Replace the fan. 3. Replace the system board. 1. Determine if hard drive is giving correct error message. 2. Apply firmware patch if applicable. (Visit www.hp.com/support) 3. Back up contents and replace hard drive. 1. Determine if hard drive
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 64
    Appendix B, "Password Security and Resetting CMOS.") 3. Check cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Replace the hard drive. 7. Replace the system board. 1. Check that computer air vents are not blocked and cooling fan is running. 2. Verify
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 65
    on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode. None Green Power LED flashes four times, once per second. None Computer in Suspend to Disk or "Hibernate" mode. None Troubleshooting Guide www.hp.com A-11
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 66
    fan assembly is properly attached. 5. Contact an authorized reseller or service provider. Red Power LED lights up. None Processor not installed (not an indicator of bad processor). 1. Check to see that the processor is present. 2. Reseat the processor. A-12 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 67
    that the fan assembly is properly attached. 5. Contact an authorized reseller or service provider. Red Power LED lights up. None Processor not installed (not an indicator of bad processor). 1. Check to see that the processor is present. 2. Reseat the processor. Troubleshooting Guide www.hp.com
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 68
    appropriate voltage. Proper voltage setting depends on your region. 2. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 69
    POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two-second pause. PCI video card is not seated properly or is bad, or system board is bad. ✎ The AGP
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 70
    power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the AUX LED light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 71
    to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See the Computer Setup (F10) Utility Guide on the Documentation CD for information on backing up the CMOS settings. Troubleshooting Guide www.hp.com B-1
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 72
    Parts Map (IPM) for that particular system. 5. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost. 6. Replace the computer cover or access panel. 7. Reconnect the external equipment. B-2 www.hp.com Troubleshooting Guide
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 73
    4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Establish the new passwords in Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation CD for Computer Setup instructions. Clearing and Resetting CMOS The computer's configuration memory (CMOS
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 74
    the computer cover or access panel. 8. Reconnect the external devices. 9. Plug in the computer and turn on power. ✎ You will need to reset your passwords and any special system setups along with the date and time. See the Desktop Management Guide on the Documentation CD for further instructions on
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 75
    you do not press the F10 key at the appropriate time and the Windows operating system begins, you must restart the computer again and press F10 again to access the utility. 3. To reset CMOS to the factory default settings, first set the time and date, then use the arrow keys or the Tab key to select
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 76
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 77
    solving problems 2-24 testing 2-3 L LEDs blinking power A-11 blinking PS/2 keyboard A-11 M memory error codes A-3, A-4 solving problems 2-32 MIDI port A-9 monitor blank screen 2-18 blurry video 2-20 checking connections 2-4 dim characters 2-20 mouse problems 2-24 Troubleshooting Guide www.hp.com
  • HP Point of Sale rp5000 | Troubleshooting Guide (2nd Edition) - Page 78
    password B-1 serial port A-8 setup password B-1 SMART Hard Drive A-9 software problems 2-37 software, protecting and restoring 1-12 system board A-2 T temperature alert A-10 thermal problems 2-6 sensor A-7 time and date reset A-3 W Wake-on-LAN feature 2-29 Index-2 www.hp.com Troubleshooting Guide
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Troubleshooting Guide
HP Point of Sale System rp5000
Document Part Number: 337854-002
June 2005
This guide provides helpful hints and solutions for troubleshooting
the above product as well as scenarios for possible hardware and
software problems.