HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 64

and run SP5572.EXE SNZERO.EXE., Run Computer Setup. If Setup already

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POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message 1782-Disk Controller Failure 1800-Temperature Alert 1801-Microcode Patch Error Invalid Electronic Serial Number ECC Multiple Bit Error Detected in Memory Module Parity Check 2 Probable Cause Hard drive circuitry error. Internal temperature exceeds specification. Processor is not supported by ROM BIOS. Electronic serial number has become corrupted. Chipset has detected more than one bad bit in a 64-bit quadword of the memory array. Parity RAM failure. Recommended Action 1. Run Computer Setup. 2. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 3. Check cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Replace the hard drive. 7. Replace the system board. 1. Check that computer air vents are not blocked and cooling fan is running. 2. Verify processor speed selection. 3. Replace the processor. 4. Replace the system board. Upgrade BIOS to proper version. 1. Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from www.hp.com and run SP5572.EXE (SNZERO.EXE). 2. Run Computer Setup and try to enter serial number under Security, System IDs, then save changes. Replace the memory module. Run Computer Setup and Diagnostic utilities. A-10 www.hp.com Troubleshooting Guide

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A–10
www.hp.com
Troubleshooting Guide
POST Error Messages
1782-Disk Controller
Failure
Hard drive circuitry
error.
1. Run Computer Setup.
2. Clear CMOS. (See
Appendix B,
“Password Security and Resetting
CMOS.”
)
3. Check cable seating/jumper settings.
4. Run hard drive diagnostics.
5. Disconnect additional drives.
6. Replace the hard drive.
7. Replace the system board.
1800-Tempera-
ture Alert
Internal temperature
exceeds specification.
1. Check that computer air vents are not
blocked and cooling fan is running.
2. Verify processor speed selection.
3. Replace the processor.
4. Replace the system board.
1801-Microcode
Patch Error
Processor is not
supported by
ROM BIOS.
Upgrade BIOS to proper version.
Invalid Electronic
Serial Number
Electronic serial number
has become corrupted.
1. Run Computer Setup. If Setup already
has data in the field or will not allow
the serial number to be entered,
download from
www.hp.com
and run SP5572.EXE (SNZERO.EXE).
2. Run Computer
Setup and try to enter
serial number under Security, System
IDs, then save changes.
ECC Multiple Bit
Error Detected in
Memory Module
Chipset has detected
more than one bad bit
in a 64-bit quadword of
the memory array.
Replace the memory module.
Parity Check 2
Parity RAM failure.
Run Computer Setup and Diagnostic
utilities.
Numeric Codes and Text Messages
(Continued)
Code/Message
Probable Cause
Recommended Action