HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 57

Numeric Codes and Text Messages, Control, Panel., Computer Setup, Code/Message, Probable Cause

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POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message 162-System Options Not Set 163-Time & Date Not Set 164-Memory Size Error 183-Invalid Processor Jumper Setting Probable Cause Configuration incorrect. RTC (real-time clock) battery may need to be replaced. Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. CMOS jumper may not be properly installed. Memory configuration incorrect. System board jumper improperly set. Recommended Action Run Computer Setup. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Check for proper placement of the CMOS jumper if applicable. (See Appendix B, "Password Security and Resetting CMOS.") 1. Run Computer Setup or Microsoft Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. Reset system board jumpers to match processor and bus speeds (some models). Troubleshooting Guide www.hp.com A-3

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Troubleshooting Guide
www.hp.com
A–3
POST Error Messages
162-System Options
Not Set
Configuration incorrect.
RTC (real-time clock)
battery may need to
be replaced.
Run Computer Setup.
Reset the date and time under
Control
Panel.
If the problem persists, replace
the RTC battery. See the
Hardware
Reference Guide
on the
Documentation
CD
for instructions on installing a new
battery, or contact an authorized dealer
or reseller for RTC battery replacement.
163-Time & Date
Not Set
Invalid time or date in
configuration memory.
RTC (real-time clock)
battery may need to
be replaced.
Reset the date and time under
Control
Panel
(
Computer Setup
can also be
used to update the RTC date and time). If
the problem persists, replace the RTC
battery. See the
Hardware Reference
Guide
on the
Documentation CD
for
instructions on installing a new battery, or
contact an authorized dealer or reseller
for RTC battery replacement.
CMOS jumper may not
be properly installed.
Check for proper placement of the CMOS
jumper if applicable. (See
Appendix B,
“Password Security and Resetting
CMOS.”
)
164-Memory Size
Error
Memory configuration
incorrect.
1. Run Computer Setup or Microsoft
Windows utilities.
2. Make sure the memory module(s) are
installed properly.
3. If third-party memory has been
added, test using HP-only memory.
4. Verify proper memory module type.
183-Invalid Processor
Jumper Setting
System board jumper
improperly set.
Reset system board jumpers to match
processor and bus speeds (some models).
Numeric Codes and Text Messages
(Continued)
Code/Message
Probable Cause
Recommended Action