HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 32

Storage &gt, Boot Order, Problem, Cause, Solution, See the Worldwide Limited

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Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Nonsystem disk/NTLDR missing message. The system is trying to start from a diskette that is not bootable. The system is trying to start from the hard drive but the hard drive may have been damaged. System files missing or not properly installed. Second Ultra ATA hard drive does not perform optimally. Computer will not start. Hard drive boot has been disabled in Computer Setup. You are using the wrong cable for the drive type. Both slow and fast UATA devices are on the same data cable. Hard drive is damaged. Solution Remove the diskette from the diskette drive. Insert a bootable diskette into the diskette drive and restart the computer. Insert a bootable system diskette and restart. Verify hard drive is partitioned and formatted. Install system files for the appropriate operating system if necessary. Run Computer Setup and enable the hard drive entry in the Storage > Boot Order list. Reinstall the second Ultra ATA hard drive using an 80-conductor cable. The 80-conductor cable is standard on some models. Change slow UATA devices to a separate data cable connected to the secondary IDE (ATA) controller on the system board. Observe the beeps and LED lights on the front of the computer. See Appendix A, "POST Error Messages" to determine possible causes. See the Worldwide Limited Warranty for details. 2-16 www.hp.com Troubleshooting Guide

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2–16
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Nonsystem disk/NTLDR
missing message.
The system is trying to
start from a diskette that
is not bootable.
Remove the diskette from the
diskette drive.
The system is trying to
start from the hard drive
but the hard drive may
have been damaged.
Insert a bootable diskette into the
diskette drive and restart the
computer.
System files missing or
not properly installed.
Insert a bootable system diskette
and restart. Verify hard drive is
partitioned and formatted. Install
system files for the appropriate
operating system if necessary.
Hard drive boot has
been disabled in
Computer Setup.
Run Computer Setup and enable the
hard drive entry in the
Storage >
Boot Order
list.
Second Ultra ATA hard
drive does not perform
optimally.
You are using the
wrong cable for the
drive type.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable.
The 80-conductor cable is standard
on some models.
Both slow and fast
UATA devices are on
the same data cable.
Change slow UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller
on the system board.
Computer will not start.
Hard drive is damaged.
Observe the beeps and LED lights
on the front of the computer.
See
Appendix A, “POST Error
Messages”
to determine possible
causes.
See the Worldwide Limited
Warranty for details.
Solving Hard Drive Problems
(Continued)
Problem
Cause
Solution