HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 28

Solving Diskette Problems, Problem, Cause, Solution, Start, Explore, File &gt, Properties > Tools

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Troubleshooting Without Diagnostics Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. ✎ You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See "Solving Hardware Installation Problems" for instructions. Solving Diskette Problems Problem Cause Diskette drive light stays on. Diskette is damaged. Drive not found. Diskette is incorrectly inserted. Drive button is not pushed in. Files on diskette are damaged. Drive cable is not properly connected. Cable is loose. Diskette drive cannot write to a diskette. Diskette is not formatted. Diskette is write-protected. Writing to the wrong drive. Not enough space is left on the diskette. Solution Right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Remove diskette and reinsert. Push in drive button. Check the program diskettes. Reconnect drive cable. Ensure that all four pins are connected. Reseat diskette drive data and power cable. Format the diskette. Use another diskette or remove the write protection. Check the drive letter in the path statement. Use another diskette. 2-12 www.hp.com Troubleshooting Guide

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www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the
following table.
✎
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. See
“Solving
Hardware Installation Problems”
for instructions.
Solving Diskette Problems
Problem
Cause
Solution
Diskette drive light
stays on.
Diskette is damaged.
Right-click
Start
, click
Explore
,
and select a drive. Select
File >
Properties > Tools
. Under
Error-checking
, click
Check Now
.
Diskette is incorrectly
inserted.
Remove diskette and reinsert.
Drive button is not
pushed in.
Push in drive button.
Files on diskette are
damaged.
Check the program diskettes.
Drive cable is not
properly connected.
Reconnect drive cable. Ensure that
all four pins are connected.
Drive not found.
Cable is loose.
Reseat diskette drive data and
power cable.
Diskette drive cannot write
to a diskette.
Diskette is not
formatted.
Format the diskette.
Diskette is
write-protected.
Use another diskette or remove the
write protection.
Writing to the wrong
drive.
Check the drive letter in the path
statement.
Not enough space is
left on the diskette.
Use another diskette.