HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 45

Solving Network Problems

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Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Solving Network Problems Problem Cause Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Network driver does not detect network controller. Network controller is disabled. Incorrect network driver. Network status link light does not turn on or it never flashes. ✎ The network status light is supposed to flash when there is network activity. No active network is detected. Network controller is not set up properly. Network driver is not properly loaded. System cannot autosense the network. Solution Use the Network control application to enable Wake-on-LAN. See the Desktop Management Guide on the Documentation CD. Run Computer Setup and enable network controller. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Check cabling and network equipment for proper connection. Use the Network control application to verify that the device is working properly. See the Network & Internet Communications Guide on the Documentation CD. Reinstall network drivers. See the Network & Internet Communications Guide on the Documentation CD. Disable auto-sensing capabilities and force the system into the correct operating mode. See the Network & Internet Communications Guide on the Documentation CD. Troubleshooting Guide www.hp.com 2-29

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Troubleshooting Guide
www.hp.com
2–29
Troubleshooting Without Diagnostics
Solving Network Problems
Some common causes and solutions for network problems are listed
in the following table. These guidelines do not discuss the process of
debugging the network cabling.
Solving Network Problems
Problem
Cause
Solution
Wake-on-LAN feature is
not functioning.
Wake-on-LAN is not
enabled.
Use the Network control
application to enable
Wake-on-LAN. See the
Desktop
Management Guide
on the
Documentation CD
.
Network driver does
not detect network
controller.
Network controller is
disabled.
Run Computer Setup and enable
network controller.
Incorrect network driver.
Check the network controller
documentation for the correct driver
or obtain the latest driver from the
manufacturer’s Web site.
Network status link light
does not turn on or it
never flashes.
✎
The network status
light is supposed to
flash when there is
network activity.
No active network is
detected.
Check cabling and network
equipment for proper connection.
Network controller is not
set up properly.
Use the Network control
application to verify that the device
is working properly. See the
Network & Internet
Communications Guide
on the
Documentation CD
.
Network driver is not
properly loaded.
Reinstall network drivers. See the
Network & Internet
Communications Guide
on the
Documentation CD
.
System cannot autosense
the network.
Disable auto-sensing capabilities
and force the system into the
correct operating mode. See the
Network & Internet
Communications Guide
on the
Documentation CD
.