HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 35

CAUTION, standby, Enable VGA Mode, Enter, Display, Settings, Problem, Cause, Solution

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Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Solution Ä CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data. Blank screen (no video). (continued) Monitor cable is plugged into the wrong connector. If the computer system has both an integrated graphics connector and a PCI card connector, plug the monitor cable into the PCI card connector in the expansion card area on the back of the computer. Monitor settings in the computer are not compatible with the monitor. 1. Restart the computer and press F8 during startup when you see "Press F8" in the bottom right corner of the screen. 2. Using the keyboard arrow keys, select Enable VGA Mode and press Enter. 3. In the Windows Control Panel, double-click the Display icon and select the Settings tab. 4. Use the sliding control to reset the resolution. Power LED flashes Red six times, once every second, followed by a two-second pause, and the computer beeps six times. PCI video card is not seated properly or is bad, or system board is bad. ✎ The AGP slot is only used for the USB+Power card and is not meant for AGP cards. Only PCI graphics cards can be used in a PCI slot. For systems with a PCI graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card with a PCI graphics card. AGP graphics cards are not supported by the AGP slot. 3. Replace the system board. For systems with integrated graphics, replace the system board. Troubleshooting Guide www.hp.com 2-19

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Troubleshooting Guide
www.hp.com
2–19
Troubleshooting Without Diagnostics
Ä
CAUTION:
When attempting to resume from
standby
mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your data.
Blank screen (no video).
(continued)
Monitor cable is
plugged into the wrong
connector.
If the computer system has both
an integrated graphics connector
and a PCI card connector, plug the
monitor cable into the PCI card
connector in the expansion
card area on the back of the
computer.
Monitor settings in the
computer are not
compatible with the
monitor.
1. Restart the computer and press
F8
during startup when you see
“Press F8” in the bottom right
corner of the screen.
2. Using the keyboard arrow keys,
select
Enable VGA Mode
and press
Enter
.
3. In the Windows Control Panel,
double-click the
Display
icon
and select the
Settings
tab.
4. Use the sliding control to reset
the resolution.
Power LED flashes Red six
times, once every second,
followed by a two-second
pause, and the computer
beeps six times.
PCI video card is not
seated properly or is
bad, or system board is
bad.
✎
The AGP slot is
only used for the
USB+Power card
and is not meant
for AGP cards.
Only PCI
graphics cards
can be used in a
PCI slot.
For systems with a PCI graphics
card:
1. Reseat the graphics card.
Power on the system.
2. Replace the graphics card with
a PCI graphics card. AGP
graphics cards are not
supported by the AGP slot.
3. Replace the system board.
For systems with integrated
graphics, replace the system board.
Solving Display Problems
(Continued)
Problem
Cause
Solution