HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 47

Advanced, Problem, Cause, Solution, Verify Network Connectivity, that

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Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Network controller stopped working when an expansion board was added to the computer. Cont. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Network controller stops working without apparent cause. The files containing the network drivers are corrupted. The cable is not securely connected. New network card will not boot. Cannot connect to network server when attempting Remote System Installation. System setup utility reports unprogrammed EEPROM. The network controller is defective. New network card may be defective or may not meet industry-standard specifications. The network controller is not configured properly. Unprogrammed EEPROM. Solution Under the Computer Setup Advanced menu, change the resource settings for the board. Reinstall the network drivers, using the Restore Plus! CD. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Contact an authorized service provider. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Contact an authorized service provider. Troubleshooting Guide www.hp.com 2-31

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Troubleshooting Guide
www.hp.com
2–31
Troubleshooting Without Diagnostics
Network controller
stopped working when
an expansion board was
added to the computer.
Cont.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
Network controller stops
working without
apparent cause.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers, using
the
Restore Plus!
CD.
The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
The network controller is
defective.
Contact an authorized service
provider.
New network card will
not boot.
New network card may
be defective or may not
meet industry-standard
specifications.
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
Cannot connect to
network server when
attempting Remote
System Installation.
The network controller is
not configured properly.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
System setup utility
reports unprogrammed
EEPROM.
Unprogrammed EEPROM.
Contact an authorized service
provider.
Solving Network Problems
(Continued)
Problem
Cause
Solution