HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 51

Use Device Manager* to, CD-ROM or DVD-ROM - windows drivers

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Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution CD-ROM or DVD-ROM drive cannot read a disc or takes too long to start. (continued) CD or DVD disc is dirty. Clean the CD or DVD with a CD cleaning kit, available from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager* to remove or uninstall the device in question. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording audio CDs is difficult or impossible. Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. 4. The computer does not support analog audio recording from the CD or DVD drive. Make sure your recording software is set to digital recording. *You must be logged in as an Administrator to access the Device Manager. Troubleshooting Guide www.hp.com 2-35

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Troubleshooting Guide
www.hp.com
2–35
Troubleshooting Without Diagnostics
CD-ROM or DVD-ROM
drive cannot read a disc or
takes too long to start.
(continued)
CD or DVD disc is dirty.
Clean the CD or DVD with a CD
cleaning kit, available from most
computer stores.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
1. Use Device Manager* to
remove or uninstall the device
in question.
2. Restart the computer and let
Windows detect the CD or DVD
driver.
Recording audio CDs is
difficult or impossible.
Wrong or poor quality
media type.
1. Try using a slower speed when
recording.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
4. The computer does not support
analog audio recording from
the CD or DVD drive. Make
sure your recording software is
set to digital recording.
*You must be logged in as an Administrator to access the Device Manager.
Solving CD-ROM and DVD Problems
(Continued)
Problem
Cause
Solution