HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 38

Solving Audio Problems, Problem, Cause, Solution, Speaker, Control Panel, Sound, Speech and Audio

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Troubleshooting Without Diagnostics Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Solving Audio Problems Problem Cause Solution Sound does not come out of the external speakers or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. If the system is equipped with a sound card, see the sound card documentation for proper speaker connection. Volume is muted. 1. From the Control Panel program, click Sound, Speech and Audio Devices, then click Sounds and Audio Devices. 2. Click the Mute check box to remove the check mark from the box. Computer is in standby mode. Press the power button to resume from standby mode. Ä CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data. Sound cuts in and out. Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Computer appears to be locked up while recording audio. The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format. 2-22 www.hp.com Troubleshooting Guide

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www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Audio Problems
If the computer has audio features and you encounter audio problems,
see the common causes and solutions listed in the following table.
Solving Audio Problems
Problem
Cause
Solution
Sound does not come
out of the external speakers
or headphones.
Software volume control
is turned down.
Double-click the
Speaker
icon on
the taskbar, then make sure that
Mute is not selected and use the
volume slider to adjust the volume.
The external speakers
are not turned on.
Turn on the external speakers.
External speakers
plugged into the wrong
audio jack.
If the system is equipped with a
sound card, see the sound card
documentation for proper speaker
connection.
Volume is muted.
1. From the
Control Panel
program, click
Sound,
Speech and Audio
Devices
, then click
Sounds
and Audio Devices
.
2. Click the
Mute
check box to
remove the check mark from
the box.
Computer is in
standby
mode.
Press the power button to resume
from
standby
mode.
Ä
CAUTION:
When attempting to resume from
standby
mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your data.
Sound cuts in and out.
Processor resources are
being used by other
open applications.
Shut down all open
processor-intensive applications.
Computer appears to be
locked up while recording
audio.
The hard disk may be
full.
Before recording, make sure there is
enough free space on the hard disk.
You can also try recording the
audio file in a compressed format.