HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 48

Solving Memory Problems, If you encounter memory problems, some common causes

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Troubleshooting Without Diagnostics Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Solving Memory Problems Problem Cause Solution System will not boot or does not function properly after installing additional memory modules. Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly. Replace module with the correct industry-standard device for the computer. On some models, ECC and non-ECC memory modules cannot be mixed. Out of memory error. Memory configuration may not be set up correctly. Use the Device Manager* to check memory configuration. You have run out of memory to run the application. Check the application documentation to determine the memory requirements. Memory count during POST is wrong. The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used. Insufficient memory error during operation. Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer. *You must be logged in as an Administrator to access the Device Manager. 2-32 www.hp.com Troubleshooting Guide

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www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Memory Problems
If you encounter memory problems, some common causes and
solutions are listed in the following table.
Ä
CAUTION:
For those systems that support ECC memory, HP does not
support mixing ECC and non-ECC memory. Otherwise, the system will
not boot the operating system.
Solving Memory Problems
Problem
Cause
Solution
System will not boot or
does not function properly
after installing additional
memory modules.
Memory module is not
the correct type or
speed grade for the
system or the new
memory module is
not seated properly.
Replace module with the correct
industry-standard device for the
computer.
On some models, ECC and
non-ECC memory modules cannot
be mixed.
Out of memory error.
Memory configuration
may not be set up
correctly.
Use the Device Manager* to check
memory configuration.
You have run out of
memory to run the
application.
Check the application
documentation to determine the
memory requirements.
Memory count during
POST is wrong.
The memory modules
may not be installed
correctly.
Check that the memory modules
have been installed correctly and
that proper modules are used.
Insufficient memory error
during operation.
Too many Terminate
and Stay Resident
programs (TSRs) are
installed.
Delete any TSRs that you do
not need.
You have run out of
memory for the
application.
Check the memory requirements for
the application or add more
memory to the computer.
*You must be logged in as an Administrator to access the Device Manager.