HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 52

Solving HP Drive Key Problems

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Troubleshooting Without Diagnostics Solving HP Drive Key Problems If you encounter HP Drive Key problems, common causes and solutions are listed in the following table. Solving HP Drive Key Problems Problem HP Drive Key is not seen as a drive letter in Windows XP. The computer boots to DOS after making a bootable HP Drive Key. The USB interface may not be functioning properly or inoperable Cause The drive letter after the last physical drive is not available. HP Drive Key is bootable. Solution Change the default drive letter for the HP Drive Key in Windows XP. Install the HP Drive Key after the operating system boots. A 3rd party out-of-specification device was inserted into the USB port causing an over-current condition or a USB device may have been improperly removed causing the USB controller to go into an unknown state. ✎ Always be sure to use USB devices that are USB certified. Reboot the computer. Always be sure to properly remove USB devices by clicking on the "Safely Remove Hardware" icon at the bottom right hand corner of the Windows task bar before removing the device. 2-36 www.hp.com Troubleshooting Guide

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www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving HP Drive Key Problems
If you encounter HP Drive Key problems, common causes and
solutions are listed in the following table.
Solving HP Drive Key Problems
Problem
Cause
Solution
HP Drive Key is not seen
as a drive letter in
Windows XP.
The drive letter after the
last physical drive is not
available.
Change the default drive letter for
the HP Drive Key in Windows XP.
The computer boots to
DOS after making a
bootable HP Drive Key.
HP Drive Key is
bootable.
Install the HP Drive Key after the
operating system boots.
The USB interface may not
be functioning properly or
inoperable
A 3rd party
out-of-specification
device was inserted into
the USB port causing an
over-current condition
or a USB device may
have been improperly
removed causing the
USB controller to go
into an unknown state.
✎
Always be sure
to use USB
devices that are
USB certified.
Always be sure
to properly
remove USB
devices by
clicking on the
"Safely Remove
Hardware" icon
at the bottom
right hand corner
of the Windows
task bar before
removing the
device.
Reboot the computer.