HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 42

Solving Hardware Installation Problems

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Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows XP automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. Click Start > Control Panel. Click Switch to Classic View, if necessary, and click the Add Hardware icon. Use the Add Hardware Wizard and follow the instructions that appear on the screen. ✎ You must be logged in as an Administrator to use the Add Hardware Wizard. Solving Hardware Installation Problems Problem Cause A new device is not recognized as part of the system. Device is not seated or connected properly. Cable(s) of new external device are loose or power cables are unplugged. Power switch of new external device is not turned on. When the system advised you of changes to the configuration, you did not accept them. Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. Reboot the computer and follow the instructions for accepting the changes. 2-26 www.hp.com Troubleshooting Guide

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www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. If you install a plug
and play device, Windows XP automatically recognizes the device
and configures the computer. If you install a non–plug and play
device, you must reconfigure the computer after completing
installation of the new hardware. Click
Start
>
Control Panel
. Click
Switch to Classic View
, if necessary, and click the
Add Hardware
icon
. Use the
Add Hardware Wizard
and follow the instructions
that appear on the screen.
✎
You must be logged in as an Administrator to use the
Add Hardware
Wizard
.
Solving Hardware Installation Problems
Problem
Cause
Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
When the system
advised you of changes
to the configuration,
you did not accept
them.
Reboot the computer and follow the
instructions for accepting the
changes.