HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 31

Solving Hard Drive Problems, Properties > Tools

Get HP Point of Sale rp5000 PDF manuals and user guides View all HP Point of Sale rp5000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 31 highlights

Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive error occurs. Hard disk has bad sectors or has failed. Disk transaction problem. Either the directory structure is bad or there is a problem with a file. Drive not found (identified). Cable could be loose. The system may not have automatically recognized a newly installed device. Drive's IDE (ATA) controller is disabled in Computer Setup. Drive responds slowly immediately after power-up. Drive may have failed. Solution Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Check cable connections. See reconfiguration directions in the "Solving Hardware Installation Problems" section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, enter Setup and try adding a POST delay under Advanced > Power-On. Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in Storage > Storage Options. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Run IDE DPS Self Test under Computer Setup to check for hard drive problems. Troubleshooting Guide www.hp.com 2-15

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
Troubleshooting Guide
www.hp.com
2–15
Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad
sectors or has failed.
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Disk transaction problem.
Either the directory
structure is bad or there
is a problem with a file.
Right-click
Start
, click
Explore
,
and select a drive. Select
File >
Properties > Tools
. Under
Error-checking
, click
Check
Now
.
Drive not found (identified).
Cable could be loose.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions in the
“Solving Hardware Installation
Problems”
section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive,
enter Setup and try adding a POST
delay under
Advanced >
Power-On
.
Drive’s IDE (ATA)
controller is disabled in
Computer Setup.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in
Storage > Storage
Options
.
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in
Advanced >
Power-On Options
.
Drive may have failed.
Run IDE DPS Self Test under
Computer Setup to check for hard
drive problems.