HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 36

incomplete or the, connections may

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Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Monitor does not function properly when used with energy saver features. Monitor without energy saver capabilities is being used with energy saver features enabled. Dim characters. The brightness and contrast controls are not set properly. Cables are not properly connected. Blurry video or requested resolution cannot be set. The picture is broken up, or it rolls, jitters, or flashes. If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Monitor is not capable of displaying requested resolution. The monitor connections may be incomplete or the monitor may be incorrectly adjusted. Monitor needs to be degaussed. Solution Disable monitor energy saver feature. Adjust the monitor brightness and contrast controls. Check that the graphics cable is securely connected to the graphics card and the monitor. Install the video drivers included in the upgrade kit. Change requested resolution. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other's electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. 2-20 www.hp.com Troubleshooting Guide

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2–20
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Monitor does not function
properly when used with
energy saver features.
Monitor without energy
saver capabilities is
being used with energy
saver features enabled.
Disable monitor energy saver
feature.
Dim characters.
The brightness and
contrast controls are not
set properly.
Adjust the monitor brightness and
contrast controls.
Cables are not properly
connected.
Check that the graphics cable is
securely connected to the graphics
card and the monitor.
Blurry video or requested
resolution cannot be set.
If the graphics
controller was
upgraded, the correct
graphics drivers may
not be loaded.
Install the video drivers included in
the upgrade kit.
Monitor is not capable
of displaying requested
resolution.
Change requested resolution.
The picture is broken up, or
it rolls, jitters, or flashes.
The monitor
connections may be
incomplete or the
monitor may be
incorrectly adjusted.
1. Be sure the monitor cable is
securely connected to the
computer.
2. In a two-monitor system or if
another monitor is in close
proximity, be sure the monitors
are not interfering with each
other’s electromagnetic field by
moving them apart.
3. Fluorescent lights or fans may
be too close to the monitor.
Monitor needs to be
degaussed.
Degauss the monitor. Refer to the
documentation that came with the
monitor for instructions.
Solving Display Problems
(Continued)
Problem
Cause
Solution