HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 12
Status, Error, File > Save As, Print, If the report is on the Error tab, click
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Computer Diagnostic Features 6. To view a test report, click a tab: ❏ The Status tab summarizes the tests run, passed, and failed during the current testing session. ❏ The Log tab lists tests run on the system, the numbers of times each test has run, the number of errors found on each test, and the total run time of each test. ❏ The Error tab lists all errors found on the computer with their error codes. 7. To save a test report: ❏ Click the Log tab Save button to save a Log tab report. ❏ Click the Error tab Save button to save an Error tab report. 8. To print a test report: ❏ If the report is on the Log tab, click File > Save As, then print the file from the selected folder. ❏ If the report is on the Error tab, click the Error tab Print button. 9. If errors are found, click the Error tab to display more detailed information and recommended actions. By following the recommended actions, you may be able to solve some problems yourself. 10. Click Print or save the error information in case you need to contact an authorized dealer, reseller, or service provider for assistance. 11. To exit Diagnostics for Windows, click File, then click Exit. 1-8 www.hp.com Troubleshooting Guide