HP Point of Sale rp5000 Troubleshooting Guide (2nd Edition) - Page 58

POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message 201-Memory Error 202-Memory Type Mismatch 212-Failed Processor 213-Incompatible Memory Module in Memory Socket(s) X, X, ... 214-Memory Device Failure. Error code: XX, Memory Module Socket(s): XX Probable Cause RAM failure. Memory modules do not match each other. Processor has failed to initialize. A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. A specific error has occurred in a memory device installed in the identified socket. Recommended Action 1. Run Computer Setup or Windows utilities. 2. Ensure memory and continuity modules are installed correctly. 3. Verify proper memory module type. 4. Remove and replace the memory module(s) one at a time to isolate faulty module. 5. Replace faulty memory module(s). 6. If error persists after replacing memory modules, replace the system board. Replace memory modules with matched sets. 1. Reseat the processor in its socket. 2. If the processor does not respond, replace it. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace DIMM with a module conforming to the SPD standard. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace memory module if problem persists. A-4 www.hp.com Troubleshooting Guide