HP Visualize J5000 hp Visualize J5000, J7000 workstations service handbook (a4
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- HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 1
Service Handbook J Class Workstation HP Part No. A4476-90039 Edition E0496 Update to Service Handbook J Class Workstation HP Part No. A4081-90605 R Hewlett-Packard Company 3404 E. Harmony Rd., Ft. Collins, CO 80525 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 2
HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MANUAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND to your Hewlett-Packard product and replacement parts can be obtained from your local Sales and Service Office. E Copyright Hewlett-Packard Company - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 3
date to change.) The manual part number changes when extensive technical changes are incorporated. HP Part Number A4081-90602 A4081-90605 A4476-90039 Printing Date February 1995 April 1995 April 1996 Edition Number Edition 1 Update to Service Handbook J Class Workstation (A4081-90602) Update to - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 4
transfert d'installation, et l'exploitation de cet appareil de classe A, doivent faire l'objet d'une déclaration (en deux exemplaires) simultanément auprès des services suivants: - Comité de Coordination des Télécommunications - 20 Avenue de Ségur - 75700 PARIS - La Préfecture du département du lieu - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 5
Regulations Federal Communications Commission (FCC) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part in accordance with the instructions may cause harmful interference to with HP-supported peripheral devices and HP shielded cables - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 6
therefrom. Datacom Users Statement (United Kingdom Only) The HP 9000 J Class is approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunications systems within the United Kingdom. Acoustics Regulation On Noise Declaration For Machines -3. GSGV Lpa - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 7
protective antistatic bags. Laser Safety Statement (For U.S.A. Only) (For workstations that have a CD-ROM drive installed.) The CD-ROM mass- Class-1 laser product under the U.S. Department of Health and Human services (DHHS) Radiation Performance Standard according to the Radiation Control for Health - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 8
Warnings and Cautions WARNING: Removing device cover may expose sharp edges in equipment chassis. To avoid injury, use care when installing customer add-on devices. WARNUNG: Das Entfernen der Geräteabdeckung legt die scharfen Kanten im Inneren des Gerätes frei. Um Verietzungen zu vermeiden, seien - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 9
Power LED 1-4 Storage Device Controls and Features 1-4 System Unit Rear Panel Connectors 1-11 Audio Connectors 1-13 Keyboard Connectors 1-15 HP Parallel I/O Connector 1-15 802.3 Network Connectors 1-15 RS-232 Serial Input/Output Connectors 1-15 SCSI Connectors 1-16 Power Cord Connector - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 10
Chapter 3 Configuration Workstation Configurations 3-1 FRU Configurations 3-1 Internal Storage Configurations 3-1 Memory 3-10 Monitor-Type Selection 3-11 Chapter 4 Troubleshooting Identifying LCD-Indicated Conditions 4-4 Dealing with a Boot Failure 4-6 Searching for Bootable Media 4-7 Stable - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 11
Chapter 7 Reference Installation Manual 7-1 Service Manuals 7-1 Reference Manuals 7-1 Chapter 8 Service Notes Chapter 9 Boot Console Interface Accessing the Boot Console Interface 9-1 Boot Console Menus 9-2 Searching for Bootable Media 9-4 Resetting the Workstation 9-4 Displaying and Setting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 12
SCSI Address/Jumper Settings 3-8 3-8. Floppy Drive Terminators 3-8 3-9. Memory Connectors 3-10 4-1. LED Not Lit 4-2 4-2. Troubleshooting the J Class Workstation 4-3 4-3. Allowable Memory Configurations 4-24 5-1. 5-2. 5-3. 5-4. 5-5. 5-6. 5-7. 5-8. 5-9. 5-10. 5-11. 5-12. 5-13. 5-14. 5-15. 5-16 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 13
5-17. 5-18. 5-19. 5-20. 5-21. 5-22. 5-23. 5-24. 5-25. 5-26. 5-27. 5-28. 5-29. 5-30. 5-31. 5-32. 5-33. 5-34. 5-35. 5-36. 5-37. 5-38. 5-39. 5-40. 5-41. 5-42. 5-43. Processor Module and System Board Dust Covers . . 5-21 Crystal Oscillator Location 5-22 Removing the System Motherboard 5-24 System - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 14
Tables 1-1. 1-2. 1-3. 1-4. 1-5. 1-6. 1-7. 2-1. 3-1. 4-1. 4-1. 4-2. 5-1. 5-2. 5-3. 5-4. 5-5. 5-6. 5-7. 6-1. 6-2. 6-3. 6-4. 6-5. 9-1. 9-2. CD-ROM Drive Controls and Features 1-6 LED Display Codes - DDS-DC Drive 1-8 LED Display Codes - DDS-2 Drive 1-9 Floppy Drive Controls and Features 1-10 Audio - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 15
Monitor information D Keyboard information D Operating system overview Product Description This workstation contains the following key features: D Operating System: Native HP-UX (version 9.05 and later) D User Interface: HP VUE version 3.0 graphical user interface D Compatibility: Source and binary - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 16
GSC that can be used as follows: 2 individual EISA, 1 individual GSC, and 2 combination EISA or GSC D Keyboards: - PS/2 Keyboard or - ITF Keyboard (also known as HP HIL) System Unit Front Panel Controls Figure 1-1 shows the location of the system unit front panel controls. 1-2 Product Information - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 17
System LCD System Power Switch System Power LED Figure 1-1. System Unit Front Panel Controls System LCD The Liquid Crystal Display (LCD) is located on the left side of the front panel. It displays messages about the state of the system, including error codes. The following symbols appear in the LCD - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 18
-UX 9.05, the recommended method of shutting down is using the software command /etc/shutdown. If this workstation is running HP-UX 10.0 or later, follow the instructions in Using Your HP Workstation to shut it down. System Power LED The Power Light Emitting Diode (LED) is located on the left side - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 19
Drive Figure 1-3 shows the operating controls and features of the CD-ROM drive, and Table 1-1 describes those controls and features. Headphone Jack Busy Indicator Emergency Eject Hole Volume Control Thumbwheel Eject Button Figure 1-3. CD-ROM Drive Controls and Features Product Information 1-5 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 20
NOTICE: Holds the CD-ROM disc. This style of CD-ROM drive does not use a disc caddy. The disc tray does not open if the workstation power is off. The Volume Control, Headphone Jack, and Audio Jack features of the CD-ROM drive are supported through applications only. 1-6 Product Information - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 21
DDS Tape Drive Depending on the configuration, this DDS drive may be a DDS-DC drive, or a DDS-2 drive. The DDS tape drive is a 3 1/2-inch form factor DDS tape drive with data compression and a SCSI interface. It conforms to the DDS format standard for storing computer data, and incorporates a data - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 22
the self-test (failure) signal, a fault was diagnosed during the self tests. Note the pattern of the pulses and contact your local service representative. Media Wear (Caution) - Hewlett-Packard DDS drives continually monitor the number of errors they have to correct when reading and writing to - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 23
3. Repeat the operation you performed when the Media Wear (Caution) signal displayed. If the Media Wear (Caution) signal still displays, then the data cassette should be replaced. 4. If you are performing a backup from disk to tape, discard the data cassette and back up your files using a new data - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 24
Floppy Disk Drive Figure 1-5 shows the operating controls and features of the floppy drive, and Table 1-4 describes those controls and features. Activity LED Eject Button Figure 1-5. Floppy Drive Controls and Features Table 1-4. Floppy Drive Controls and Features Control/Feature Floppy Drive - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 25
parallel Centronics I/O connector D 802.3 AUI LAN connector D 802.3 TP (Twisted Pair) LAN connector D RS-232C serial I/O connectors D HP HIL keyboard connector D Monitor connector D SCSI connectors D TOC button D Power cord connector NOTICE: To maintain FCC/EMI compliance, verify that all cables - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 26
shown) Audio Connectors** Mouse Connector Keyboard Connector Parallel I/O Connector AUI LAN Connector Twisted Pair Connector (labeled UTP) RSĆ232 Connectors HPĆHIL Connector * SCSI Connectors are shown with terminators attached, as they are shipped from the factory **See Figure 1-7 for detail - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 27
) connectors. The audio connectors are standard stereo audio mini-jacks. Hewlett-Packard recommends using gold-plated plugs available through audio through the external connectors. The following is a summary of the workstation audio features: D Audio Features Programmable sample rates: 8kHz, 16kHz - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 28
CD-ROM audio (if internal CD-ROM is installed) Line-out Headphone Mono speaker jacks Built-in mono speaker Crystal CS4215 The audio electrical specifications for this workstation are summarized in Table 1-5. Table 1-5. Audio Electrical Specifications Frequency Response Input Sensitivity/Impedance - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 29
devices with your workstation by using the serial ports or the HIL port. For instructions on using your particular pointing device, see the manual that came with it. HP Parallel I/O Connector The 25-pin HP Parallel I/O interface uses Centronics interface protocols to support peripheral devices such - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 30
that accompanies each SCSI device for specific information concerning its use. Refer to Appendix C for information about connecting SCSI devices to your workstation. NOTICE: There must ALWAYS be a terminator at both ends of a SCSI bus. This means one internal terminator and one external terminator - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 31
Monitor Information The J Class supports using one of the following two HP monitors: D 17-inch, 1280x1024 color monitor (A4032A) D 20-inch, 1280x1024 color monitor (A4033A) For information on these two monitors, see the HP A4032/A4033 Color Monitor CE Handbook (A4033-90099). Product Information 1-17 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 32
Hewlett-Packard keyboards available for use with this workstation. They are the following: D PS/2 Keyboard D ITF Keyboard CAUTION: Use only devices that conform to the HP-HIL specification with Hewlett-Packard computer systems. Devices that are not HP-HIL compatible but have similar connectors may - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 33
Table 1-7. PC Keyboard to ITF Keyboard Equivalent Keys PC Keycap Symbol F9 F10 F11 F12 PrintScreen / SysReq Scroll Lock Pause / Break Page Up Num Lock End Page Down Enter Alt (left) Alt (right) No Equivalent No Equivalent No Equivalent No Equivalent No Equivalent No Equivalent No Equivalent ITF - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 34
Table 1-6. PC Keyboard to ITF Keyboard Equivalent Keys (cont.) PC Keycap Symbol Esc Insert Home Delete Caps Lock Esc Shifted Pause / Break Shifted Num Lock Shifted 0 / Ins (number pad) 1 / End (number pad) 2 / B (number pad) 3 / Pg Dn (number pad) 4 / A (number pad) 6 / " (number pad 7 / Home ( - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 35
.1M For problems or questions with Instant Ignition, refer to Using Your HP Workstation for more information. Memory Failures The J Class system (with HP-UX 10.0 If a failing SIMM is replaced, use the Service menu pdt clear command to clear out the PDT. HP-UX 9.05 halts when it detects the presence - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 36
, and regulatory requirements for the system. Installation and preventive maintenance information, if applicable, is also provided. Environmental Specifications Table 2-1 lists the environmental specifications for this workstation. Environmental/Installation/PM 2-1 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 37
Table 2-1. Environmental Specifications Type Specification Altitude Operating Non-operating 0-15,000 ft 40,000 ft DC magnetic field Operating Non-operating - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 38
workstation. Product Safety D Underwriters Laboratories (UL) listed UL 1950 D Canadian Standards Assoc. (CSA) certified CSA22.2 950 -M89 D TUV EN60950 Ergonomics D ZHI/618 D ISO9241 D 90/270 EEC Regulatory Compliance D FCC 47 CFR, part the Hardware Installation Guide J Class (Part Number A4081-90600) - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 39
Preventive Maintenance The system unit requires no preventive maintenance. Some removable media storage devices require operator preventive maintenance. Refer to the J Class Owner's Guide (Part Number A4081-90601) for more information. 2-4 Environmental/Installation/PM - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 40
about setting up and changing the system configuration. Workstation Configurations Refer to the HP 9000 Series 700 Configuration Guide for a complete list of supported accessories, peripherals, and operating systems for this workstation. FRU Configurations This section provides information for - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 41
Rear View J1 LEDs Front View J3 Jumpers: FW SCSI Address 6 Highest Priority J2 5 4 3 2 1 0 15 14 13 12 11 10 9 8 Lowest Priority Figure 3-1. 1.0 GB, 2.0 GB, 3.5 inch, Fast, Wide Differential Disk Drive Jumper Settings 3-2 Configuration - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 42
Front View Rear Jumpers: FW SCSI Address Highest 6 Priority 5 4 3 2 1 0 15 14 13 12 11 10 9 Lowest 8 Priority Terminator Power Parity Enable Configuration Front Figure 3-2. 1.0 GB, 2.0 GB, Fast, Wide Differential Disk Drive Jumper Settings Configuration 3-3 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 43
SCSI Address Switches ON 0 Address Settings 1 2= N IN RTR 3 ON Edd S 4 5 6= N C Figure 3-3. CD-ROM Drive SCSI Address/Jumper Settings 3-4 Configuration - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 44
SCSI Terminators (must be removed) Target ID 0 Term PWR Jumpers ID2 ID1 ID0 Target Term ID PWR 4 Jumpers ID2 ID1 ID0 1 5 2 6 3 (Default) Figure 3-4. DDS-DC Drive SCSI Address/Jumper Settings Configuration 3-5 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 45
SCSI Connector Power Connector SCSI Term SCSI Term ID PWR* Bit 2 Bit 1 Bit 0 ID PWR* Bit 2 Bit 1 Bit 0 0 4 1 5 2 6 3 (Default) *Term PWR is not used in HP workstation configurations. Figure 3-5. DDS-2 Tape Drive and SCSI Address/Jumper Settings 3-6 Configuration - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 46
Operation Mode Switches ON ON 1 2345678 Compression Disabled, No Host Control ON 1 2345678 Compression Enabled, No Host Control ON 1 2345678 Compression Disabled, Host Can Control Compression 1 2345678 Compression Enabled, With Host Control Default Setting Figure 3-6. Switch Settings for Data - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 47
Jumper in = 0; out = 1 ID 2 ID 1 ID 0 SCSI ID Address Jumpers Top View of Floppy Disk Drive ÅÅ 123 SCSI ID Address Jumpers ÅÅ SCSI ID Address 0 1 2 3 4 5 6 7 Jumpers ID 2 ID 1 ID 0 Figure 3-7. Floppy Drive SCSI Address/Jumper Settings 3-8 Configuration - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 48
Top View of Floppy Disk Drive Å SCSI Terminators 123 Å Figure 3-8. Floppy Drive Terminators Configuration 3-9 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 49
workstation has 16 memory slots, labeled 0A, 0B through 7A, 7B. Memory can be configured from 32 MB to 256 MB installed in pairs of 16 MB SIMMs, 128 MB to 768 MB (128 MB to 1 GB if you are running HP . See chapter 5 of this manual for details on installing memory modules. 3-10 Configuration - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 50
color monitor (A4032A) D 20-inch, 1280x1024 color monitor (A4033A) The monitor type does not have to be changed on this workstation since the workstation is set up to support these monitors. However, if for some reason the monitor type needs to change, refer to Chapter 9 of this book. NOTICE - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 51
ISL diagnostics and using the Support Tools Manager, see the Precision Architecture RISC: HP 9000 Series 700 Diagnostics Manual (HP Part Number 92453-90010). First check that the power LED on the front of the system unit lights. If the LED doesn't light, follow the instructions in the flowchart in - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 52
Replace Power Supply Unit. No Is Fan Running? Yes Replace LED. Figure 4-1. LED Not Lit NOTICE: For a complete description of using ISL diagnostics and the Support Tools Manager, see the Precision Architecture RISC: HP Apollo 9000 Series 700 Diagnostics Manual. 4-2 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 53
Yes Problems Accessing Boot Device? No Failing FRU Yes Identified? No Run ODE Diagnostics. See Section "Running ODE-Based Diagnostics." Replace FRU as Described in Chapter 5. Failing FRU Yes Identified? No Call HP Support. Figure 4-2. Troubleshooting the J Class Workstation Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 54
WARN - A non-optimal operating condition exists D RUN - System is running operating system This workstation also has messages describing forward progress. In addition, failures (FLT codes) result in a message the pdh is verified. Proceeding To Turn DC On - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 55
! (0 or 1) (0 to 4) (SIMM pair 0 to 7) (0 to 2) (0 to 28) By default, if a FRU cannot be located from the FLT code, message 1 (Selftest Sys Bd) is displayed. Troubleshooting 4-5 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 56
ISL, you can choose to load an alternate version of the HP-UX operating system. For example, if the usual kernel (/hp-ux for 9.05, and /stand/vmunix for 10.0) on the root disk (fwscsi.6.0) has become corrupted, boot the workstation from the backup kernel (/SYSBCKUP for 9.05, and /stand/vmunix.prev - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 57
device path information, the state of the boot flags, HPMC error information, and operating system initialization data. Boot Command Notations The boot command supports the following two notations: D Mnemonic D Path number Type help scsi or help lan for more information on the boot path parameters - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 58
Supported Boot Paths SCSI devices are bootable when connected to the FWSCSI port on the System card. Diskless workstations can only boot from the LAN port on the System card. ISL Environment The ISL environment provides the means to load the operating system (HP when HP-UX of the HP-UX O/S - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 59
get additional information about failures from the boot console interface, use the Service menu pim, pdt, and ChassisCode commands. In the following table, . This PDC feature allows the workstation to provide information to the operating system about memory failures. HP-UX 10.x uses PDC information - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 60
Instruction mem protection trap* UNEXPECTED_INTERRUPT Illegal instruction trap UNEXPECTED_INTERRUPT Break instruction trap UNEXPECTED_INTERRUPT Privileged instruction be associated with a FRU and to a first approximation can be considered system board faults. 4-10 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 61
) ( 0x107a - 0x1080 ) ( 0x1081 - 0x1083 ) ( 0x1084 - 0x1089 ) ( 0x108b - 0x108d ) *Unexpected interrupts cannot be associated with a FRU and to a first approximation can be considered system board faults. Troubleshooting 4-11 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 62
Mismatched Cache size CHASSIS_CPU_DECONFIG CPU was deconfigured CHASSIS_MONARCH_DCNF Monarch deconfigured CHASSIS_CPU_EXTINGUISH CPU was idled via a call to PDC_PROC[0] CHASSIS_SLAVE_CPU_FAIL Monarch stopped a nonresponding Slave CPU 4-12 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 63
PARITY Icache word1 parity error CHASSIS_ROM_XSUM_TEST Start ROM checksum selftest CHASSIS_ROM_XSUM_ERR ROM checksum fatal error CHASSIS_ROM_XSUM_INIT ROM checksum init successful CHASSIS_PDH_CNTRL_TEST Testing PDH CONTROL_ REGISTER Troubleshooting 4-13 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 64
CHASSIS_STARTING_LST Starting Late Self Test CHASSIS_LST_SKIPPED Late Self Test skipped CHASSIS_EXITING_LST Exiting Late Self Test CHASSIS_CACHE_PM_BYTE CHASSIS_CACHE_PM_BYTE_ ERR CHASSIS_CACHE_BYTE CHASSIS_CACHE_BYTE_ERR ( 0x4020 to 0x4027 ) CHASSIS_CACHE_PM_FLUSH 4-14 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 65
CHASSIS_MMC_NOT_ RESPONDING MMC not responding CHASSIS_MMC_NOT_READY_ MMC not ready ERROR CHASSIS_MMC_FAILED_TO_ CLEAR MMC failed to clear CHASSIS_MMC_STICKY_BITS CHASSIS_MMC_BAD_REV MMC bad revision CHASSIS_MMC_REG_ERROR MMC register error Troubleshooting 4-15 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 66
Good memory failed CHASSIS_BCH_MEM_FAILED BCH memory failed CHASSIS_BAD_MCT_MEM_ TEST_STATUS No bits set in Test Status CHASSIS_USING_ALT_CONFIG Using alternate configuration CHASSIS_MEMORY_INIT_ONLY CHASSIS_SIM_LOADING_ WARNING CHASSIS_RAM_BUSS_ WARNING 4-16 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 67
5 CHASSIS_MEM_FRU_ID_06 Error in SIMM Pair 6 CHASSIS_MEM_FRU_ID_00 Error in SIMM Pair 0 CHASSIS_MEM_FRU_ID_02 Error in SIMM Pair 2 CHASSIS_MEM_FRU_ID_04 Error in SIMM Pair 4 CHASSIS_MEM_FRU_ID_07 Error in SIMM Pair 7 Troubleshooting 4-17 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 68
852Y WARN 853Y WARN 854Y Graphics in logical slot x=0thru3 LASI rs232 port EISA rs232 port LASI ps2, port 0 LASI ps2, port 1 EISA HIL 4-18 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 69
console wasn't found CHASSIS_NO_BOOT_ SELECTION No bootable device found CHASSIS_RETRIEVE_PATH_ FAILED Call to init_boot_device CHASSIS_NO_BOOT_NO_CONS No console, unable to boot CHASSIS_INIT_PRI_PATH_ FAILED Call to init_boot_device Troubleshooting 4-19 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 70
CHASSIS_TEST_READ_WRITE CHASSIS_TEST_READ CHASSIS_UPDATING_CONFIG CHASSIS_CONFIG_TO_EEPROM CHASSIS_FLAT_CONFIG CHASSIS_FLAT_RAM_TEST CHASSIS_MEM_RESET_SOFT CHASSIS_NON_DEST_RAM_ TEST Non-destructive RAM test CHASSIS_MEM_STUFF_DONE CHASSIS_RAM_CONFIG 4-20 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 71
Close console dead CHASSIS_GET_DEFAULT_CONS CHASSIS_GET_GRAPHICS_ CONS CHASSIS_GET_KEYBOARD_ CONS CHASSIS_INIT_DEFAULT_CONS CHASSIS_INIT_GRAPHICS_ CONS CHASSIS_INIT_KEYBOARD_ CONS CHASSIS_GET_PRI_PATH CHASSIS_INIT_PRI_PATH CHASSIS_TEST_PRI_PATH CHASSIS_GET_MANUF_DFLTS Troubleshooting 4-21 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 72
WARN cb09 WARN cb0a INIT cb0b CHASSIS_BAD_OS_TOC_ CHECKSUM CHASSIS_TOC_SEED_IVA CHASSIS_PREV_TOC CHASSIS_BR_TO_OS_TOC Invalid OS_TOC checksum Seed error TOC entered Previous TOC logged Branching to OS_TOC 4-22 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 73
CHASSIS_MULTIPLE_HPMCS Nested HPMC occurred (hanging the machine) CHASSIS_OS_RENDEZVOUS x = slave cpu number CHASSIS_EARLY_CPU_ RENDEZVOUS x = slave cpu number CHASSIS_CPU_RENDEZVOUS x = slave cpu number CHASSIS_CACHE_CPU_ RENDEZVOUS x = slave cpu number Troubleshooting 4-23 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 74
GSC with EISA on it PA error sizing slot 3 on GSC with EISA on it PA sizing slot 4 on GSC with EISA on it 4-24 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 75
0 CHASSIS_CHK_GRAPHICS_3 Graphics sizing expansion slot 0 (logical) CHASSIS_CHK_GRAPHICS_3_ ERR Error in graphics sizing expansion slot 0 (logical) CHASSIS_INITIALIZE_SYS_MAP CHASSIS_SET_UP_LASI_IOA CHASSIS_SET_UP_WAX_IOA CHASSIS_SET_UP_LASI_IOA CHASSIS_SET_UP_WAX_IOA Troubleshooting 4-25 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 76
SLAVE_ACK Runway Directed Error Runway Broad Error Improper access Illegal response Bus time#out GeckoBoa TOC Error U2 TLB fault or invalid PDIR entry 4-26 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 77
or 0xFFFA2000 0xFFFB1000 0xF3FC0000 0xF3FC8000 0xF3FCC000 0xF3F80000 0xFFD06000 0xFFD07000 0xFFD05000 0xFFD02000 0xFFD04000 *This HPA and slot assignment is not supported. Additional I/O Pages (SPA) 0 0 1 0 128 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 1 1 0 0 0 1 1 1 1 1 1 Troubleshooting 4-27 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 78
Table 4-3. Hard Physical Addresses (HPAs) - I/O Modules (Cont.) LASI Floppy 0xFFD0A000 1 LASI PS/2 0 Keyboard 0xFFD08000 1 LASI PS/2 1 Mouse 0xFFD08100 1 WAX HIL 0xFFE01000 1 WAX RS-232 0xFFE02000 1 4-28 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 79
workstation. 7B Pair 8 7A 5B Pair 6 5A Front of System 6B Pair 7 6A 4B Pair 5 4A J18 3B J17 Pair 4 J16 3A J15 J31 J30 1B J29 Pair 2 J28 1A CPU Modules J26 2B J25 Pair 3 J24 2A J23 J22 J21 0B J20 Pair 1 J19 0A Figure 4-3. Allowable Memory Configurations Troubleshooting 4-29 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 80
man xstm Enter For information on the enhanced online diagnostics, see the Precision Architecture RISC HP 9000 Series 700 Diagnostics Manual (HP Part Number 92453-90010). To access the Support Tools Manager, perform the following steps: 1. In a terminal window, type the following at the # prompt - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 81
. CSTM>Verification of (CPU) has completed. 4. Type to return to the CSTM> prompt after all test results are reported. 5. To exit the Support Tools Manager, enter the following: CSTM> exit Enter If any tests failed, run Self Test and ISL diagnostics to isolate the problem. Troubleshooting 4-31 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 82
and a complete listing of the command set, type help Enter at the ODE> prompt or at the prompt of one of the test modules. 4-32 Troubleshooting - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 83
cord from the wall. NOTICE: To maintain FCC/EMI compliance, verify that all covers are replaced and that all screws are properly seated. The J Class workstation is designed as a series of modules. Figure 5-1 shows the five basic modules. Field Replaceable Units 5-1 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 84
CPU Assembly I/O Assembly Power Supply Assembly PCI/EISA Assembly Storage Assembly Figure 5-1. J Class Modules 5-2 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 85
separately with a table of its own FRUs. In each module FRU table, the exchange parts are clear, while the nonexchange parts are shown shaded. The figures and tables following these show the individual parts within each major subsystem or module. Where there are numbers in drawings, those numbers - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 86
Not Shown Not Shown Not Shown Not Shown Not Shown 5 6 6 6 4 Part Number Description A2375-69057 A2375-69056 A3398-69008 A2876-69002 A4487-69520 A4457-69520 A4081-69001 FWD I/O) 16 MB DIMM 64 MB DIMM Lithium Battery Processor Guide Processor Cover Processor Cage (J280) Processor Cage (J282, J2240) - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 87
1813-1167 1813-1018 1813-1017 1818-5956 1818-5956 0950-299FH CLK OSC XTAL 45 MHz CLK OSC XTAL 50 MHz CLK OSC XTAL 60 MHz EEPROM, prgrmd (J200/J210) EEPROM, prgrmd (J280) DC/DC Converter (J280 only) Field Replaceable Units 5-5 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 88
3 2 Figure 5-3. I/O Assembly Table 5-2. I/O Assembly (A4081-62026) FRU List Reference Number 1 1 2 3 Part Number Description A4081-66004 A4457-66550 A4081-62026 A4081-62027 I/O Connector PCA I/O Connector PCA (J2240 only) I/O Bulkhead Assembly I/O Support Assembly 5-6 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 89
2 1 Figure 5-4. Power Supply Assembly Table 5-3. Power Supply (0950-2497) Assembly FRU List Reference Number 1 1 2 Part Number Description A4487-69001 0950-2497 A4081-62023 Power Supply - 750W (J282, J2240) Power Supply (J200-J280 only) Power Supply Extractor Assembly Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 90
1 2 Figure 5-5. EISA Assembly 5-8 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 91
Reference Number 2 2 2 2 2 1 1 1 1 1 Part Number Description A4081-69002 A4487-69530 A4457-69530 A4457-69531 A4457-62009 HCRX-8 HCRX-24 GSC CRX-48Z Interface Color Graphics Card HP VISUALIZE-EG HP DUAL VISUALIZE-EG EISA Module EISA Bracket PCI PCA Tray (J2240 only) Field Replaceable Units 5-9 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 92
2 1 7 6 5 3 4 Figure 5-6. Peripheral Assembly Table 5-5. Peripheral Assembly FRU List Reference Number 2 6 6 Part Number Description C1504-69201 C1537-69201 A1658-69109 A1658-69103 A4081-69003 A1658-69010 A1658-69011 A4218-69016 DAT/DDS 4-8 GB Tape Drive DAT 12 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 93
A1658-69020 2 GB UWSE Disk A1658-69021 4 GB UWSE Disk A1658-69022 4 GB UWSE Disk 2 A2084-69005 Flpy Drive 3.5" SCSI 4 A4081-66007 SCSI Disk PCA 4 A4457-66540 SCSI Disk PCA (J2240 only) 1 A4081-00024 EMI Peripheral Divider NOTE: Must order fan assmbly kit A4081-62029 CD-ROM Cable A1311- - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 94
1 Figure 5-7. SCSI Bulkhead Table 5-6. SCSI Bulkhead FRU List Reference Number 1 Part Number Description A4081-00022 A4081-62011 A4081-62012 A4457-63002 A4081-62025 SCSI Bulkhead Assembly External SCSI2 Cable (not shown) External SCSI3 Cable (not shown) - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 95
Number Figure 5-8. Chassis Table 5-7. Chassis FRU List Part Number Description A4487-69500 A4081-66003 A2876-62015 A4081 Backplane Support TOC Cable Dress Panel Left Dress Panel Right Pedestal Logo J200 Series 9000 Logo J210 Series 9000 Logo VISUALIZE J280 Logo VISUALIZE J282 Logo VISUALIZE J2240 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 96
S1311--00004 Memory Hold Down Bracket A4081-66011 Jumper PCA 5-14 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 97
procedures, observe the following precautions: 1. Power off the system, the monitor, and any peripheral devices. Follow the directions in Using Your HP Workstation for shutting down. 2. Unplug the system unit power cord and the power cord of any peripheral devices from ac wall outlets. 3. Unplug - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 98
workstation with the front cover removed. The cover is needed for proper air flow for system cooling. 1. Attach the static-grounding wrist strap by following the instructions down and pull up slightly so the two guide pins on the bottom clear their guides and lay the front cover down. Reverse this - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 99
Assembly 3. Pull the CPU Assembly straight out and place on a flat surface. This assembly is heavy. Move it slowly and be sure it is properly supported. Field Replaceable Units 5-17 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 100
CPU Assembly follow these steps: 1. Pull drawer latches to open position. 2. Align the top of the CPU assembly with the guides on the system unit. Then, align the bottom with the guides and slide the CPU Assembly into the system unit. See Figure 5-11. See also the installation label on the back - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 101
Memory DIMM Removal Before removing memory DIMMs, open the system unit and remove the CPU assembly. Figure 5-12 shows the memory DIMM locations on the CPU Assembly. Figure 5-13 and Figure 5-14 show how to remove the memory DIMMs. Perform the following steps to remove a memory DIMM from the system - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 102
2. Remove the memory retention bracket, if equipped, shown in Figure 5-13 by removing the two attachment screws. Memory Bracket Figure 5-13. Memory Retention Bracket 3. To remove a memory DIMM, open the ejector handles on both sides of the DIMM. Lift the memory DIMM up and out of the connector. - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 103
open the ejector tabs and line the DIMM up with the guides as shown in Figure 5-15, making sure to put the the connector. Press DIMM down slightly Ejector tabs pop partly back up. Push ejector tabs until they lock in command in the service menu of the Boot Console Interface. Answer y to - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 104
100 MHz/256 K cache, 120 MHz/256 K cache, and 120 MHz/1 M cache processors are incompatible. If mixed, selftest will fail. The Model J280 only supports one 180 MHz processor module. 1. Locate the CPU shroud as shown in Figure 5-16, Figure 5-17 and Figure 5-18. CPU shroud Figure 5-16. CPU Shroud - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 105
Attachment Screw Shroud Attachment Screw Figure 5-18. CPU Shroud Location (J282, J2240) 2. Disconnect the fan cable from the system motherboard. Refer to Figure 5-19 or Figure 5-20. CAUTION: Be sure to reconnect the fan cable(s) when you have finished installing the processor. Failure to reconnect - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 106
Disconnect fan cable from system board. Remove the six screws and pull the shroud straight up. CPU Processor Module. Figure 5-19. Removing a CPU Processor Module 5-24 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 107
: If you have only one processor, it must be installed in CPU slot 0. 5. To replace a module or add a second module, insert the board into the guides and press firmly and evenly into place to ensure the board is properly seated. Make sure that the protective dust cover is removed from the - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 108
the protective dust cover on the processor module, grasp and pull the cover evenly 3. To install processor module, insert A the module into the guides and press firmly and evenly into place to ensure the module is properly seated. B 2. To remove the protective dust cover on the system board - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 109
CAUTION: Match pin 1 on the crystal oscillator to pin 1 on the crystal oscillator socket at UT20. Failure to do so will cause system problems. DEMC() Different manufactures use different methods, for example, a black dot, square corner, notched corner etc., to designate pin 1 on the component. S3 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 110
automatically shutting down the system when the power supply temperature exceeds 45° C. 3 Unused 4 Unused For model J200, make sure that the 50 MHz crystal oscillator, part number 1813-1018, is installed in location UT20. For models J210, make sure that the 60 MHz crystal oscillator - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 111
Remove the shroud cover. 2. Remove the processor module(s). 3. Remove the memory DIMMs. 4. Remove the screws securing the processor module to the support bracket. 5. Remove the screws securing the motherboard to the carrier and slide themotherboard on the keyhole posts to remove it from the carrier - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 112
Screws Screws Figure 5-25. Removing the System Motherboard 6. Swap the EEPROM from the old system motherboard to the new one. The EEPROM is located at Reference Designator UH6 on the motherboard. The third line on the PROM is the LANIC ID. See Figure 5-26 for the location of the PROM on the system - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 113
Motherboard Use a prom extraction tool to remove the EEPROM from the motherboard. A new tool recommended for this is vendor part number 560PR291, available through HP's Support Materials Organization. 7. Reverse this procedure to install the new system motherboard. Field Replaceable Units 5-31 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 114
. Remplacer uniquement avec une batterie du même type ou d'un type recommandé par le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du fabricant. Figure 5-27. Removing the Calendar Battery (Model J280) 5-32 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 115
Figure 5-28. Removing the Calendar Battery Field Replaceable Units 5-33 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 116
out the LCD display unit, as shown in Figure 5-29. Figure 5-29. Removing the LCD Unit NOTICE: The LCD unit can be placed in the workstation upside down. To prevent this, when installing the unit, hold it with the word TOP showing on the top of the unit as you place - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 117
Speaker Before removing the speaker, perform the following steps: D Open the system unit D Remove the CPU assembly D Disconnect the speaker cable from the CPU board Push in the speaker retainer clips and lift out the speaker, as shown in Figure 5-30. Push in the Speaker Retainer Clips Figure 5-30. - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 118
PCI, EISA or GSC Boards Follow these steps to remove or replace a PCI, EISA or GSC board: 1. Working from the rear of the workstation, unscrew the four captive screws and pull the EISA Assembly straight out using the handle. See Figure 5-31. Figure 5-31. Removing the EISA Assembly 5-36 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 119
NOTICE: On the J282 EISA assembly, you must disconnect the fan interconnect cable shown in Figure 5-32. Fan Interconnect Figure 5-32. J282 EISA Assembly Field Replaceable Units 5-37 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 120
2. Rotate the unit 90 degrees clockwise and place on a flat surface, as shown in Figure 5-33. Figure 5-33. Rotating the EISA Assembly for Option Board Access 5-38 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 121
3. Unscrew one screw at the back of the cover and lift the cover up and out to remove it from the EISA Assembly. See Figure 5-34. Figure 5-34. Removing the EISA Assembly Cover Field Replaceable Units 5-39 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 122
4. If you are removing a board, unscrew one screw holding the board connector in place and pull it straight up. See Figure 5-35. Figure 5-35. Removing an EISA or GSC Board 5-40 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 123
5. To install an EISA or GSC board in an empty slot, unscrew one screw at the top of the slot cover and pull the cover straight up to remove it. See Figure 5-36. Figure 5-36. Removing the EISA Slot Cover Field Replaceable Units 5-41 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 124
6. Place new board in the board guides and slide firmly into the connector. Check to see the board is evenly inserted to seat properly. See Figure 5-37. Figure 5-37. Installing an EISA - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 125
8. (J2240 Only) Before installing cover, if you installed an EISA, or graphics board that is taller than a PCI card remove the small break-off block from the cover that corresponds to that slot. Refer to Figure 5-38. Figure 5-38. Remove Block from PCI Assembly Cover Field Replaceable Units 5-43 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 126
9. Insert cover in guide and secure with screw. See Figure 5-39. Guide Figure 5-39. Replacing EISA Assembly Cover 5-44 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 127
10. Rotate the unit back 90 degrees and grasp handle. See Figure 5-40. Figure 5-40. Rotating the EISA Assembly Back Field Replaceable Units 5-45 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 128
11. Slide EISA Assembly into system unit and secure with the four captive screws. See Figure 5-41. Figure 5-41. Replacing EISA Assembly 5-46 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 129
I/O Assembly Remove the four screws holding the I/O Assembly in the workstation. Grasp the handle and pull the assembly out, as shown in Figure 5-42. Figure 5-42. Removing the I/O Assembly Field Replaceable Units 5-47 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 130
ejector handle to prevent the Storage Assembly from hitting it. 3. Push in on the safety catch and continue pulling the drawer out. Be sure to support the assembly from the bottom. 5-48 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 131
4. Set the drawer on a flat surface. NOTICE: The EMI plate may have a fan attached to it. If it does go to step 7. EMI Plate with no Fan Attached 5. Unscrew the captive screw holding the EMI plate at the back of the removable drives and lift the plate up and out of the drawer, as shown in Figure 5- - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 132
EMI Plate with Fan Attached 8. Unscrew the two M3 screws holding the fan to the EMI divider as shown in Figure 5-45. .- 13DCI .- 13DCI Figure 5-45. Removing the Storage Assembly Fan 9. Disconnect the power distribution cable from the SCSI Disk PCA as shown in Figure 5-46. 5-50 Field Replaceable - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 133
Power Extender Power Distribution Cable Figure 5-46. Disconnecting the Power Distribution Cable 10. Reverse these steps to reinstall the storage assembly fan on the EMI plate. 11. Unscrew the captive screw holding the EMI plate at the back of the removable drives and lift the plate up and out of the - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 134
13. Unscrew the two screws holding the drive in the storage drawer, and slide the drive out of the drawer. See Figure 5-47. Figure 5-47. Removing Drive Screws 14. Check the SCSI address/jumper settings on the replacement drive, as shown in Chapter 3 of this handbook. Reverse these steps to replace a - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 135
Hard Disk Before removing a hard disk, open the system unit. Perform the following steps to remove any of the removable storage devices: NOTICE: To install a second hard disk or replace an existing hard disk, check the SCSI ID of that disk before installing it. See Chapter 3 of this handbook for - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 136
replace a hard drive, follow these steps: 1. If the drive that's being installed doesn't already have drive brackets attached, do this now, using Figure 5-50 as a guide. Do not over-tighten the screws holding the drive in the storage drawer. 5-54 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 137
Drive Orientation 2. Figure 5-51 shows two drives and their orientation in the Storage Assembly. The drives are installed with the bottom of each drive (the part of the drive that shows the printed circuits) facing towards the middle. Field Replaceable Units 5-55 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 138
Figure 5-51. Placing Hard Drives in Storage Drawer 3. With the disk mounting bracket between the guides on each side of the Storage Assembly, slide the disk into the Storage Assembly, securing it to the drawer with two side screws. See Figure 5- - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 139
SCSI Disk PCA Before removing the SCSI Disk PCA, open the system unit and remove the Storage Assembly Perform the following steps to remove the SCSI Disk PCA: 1. Unscrew the captive screw holding the EMI divider at the back of the removable drives and lift the plate up and out of the drawer as shown - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 140
Power Supply Perform the following steps to remove and replace the power supply assembly: 1. Disconnect the AC power cable from the rear of the system. 2. Open the system unit. 3. Unscrew the screw in the center of the power supply extractor and lift the extractor up. The power supply assembly - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 141
To replace the power supply assembly, follow these steps: 1. Slide the power supply assembly into the system unit as far as it will go. Figure 5-54. Replacing the Power Supply 2. Press down on the the power supply extractor to ensure the connections are made and secure the extractor with the center - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 142
5-60 Field Replaceable Units - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 143
Diagrams 6 This chapter provides functional information about the system. System Power Figure 6-1 shows the system power distribution. AC Input Power Supply System Backplane All +12, -12 +3.3 +4.4 +5.0 System Board Connector System Board 5v/4.4v/3.3v CPU 5v Memory 5v/12v/-12v 3.3 Logic - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 144
The power supply distributes power through the following connectors: CPU Board Connector (11-pin) Floppy Drive Connector (2-pin) Hard Disk Drive Connector (4-pin) Fan Connector on CPU board (2-pin) Table 6-1 lists the pinouts for the power supply connector to the CPU board: Table 6-1. CPU Board - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 145
Table 6-4 lists the pinouts for fan power: Table 6-4. Fan Power Pinouts Pin Number 1 2 Description +12V GROUND Wire Color N/A N/A Table 6-5 lists the pinouts for the LED connector: Table 6-5. LED Power Pinouts Pin Number 1 2 Description Cathode (-) Anode (-) Wire Color N/A N/A System Block - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 146
Processor Module PCX-T" CPU and CACHE Processor Module PCX-T" CPU and CACHE 64 64 432 PGA MASTER MEMORY CONTROLLER 39 @ 60MHz SLAVE ADDRESS BUS GSC+ INTERFACE 432 PGA U2 PDC EEPROM PDH 40 MHz GSC+ Control B Control A Slave Memory Controller 208 MQUAD Slave Memory Controller 208 MQUAD - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 147
Service Notes 8 Place service notes here. Service Notes 8-1 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 148
8-2 Service Notes - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 149
console interface, follow these steps: 1. Close any files and applications on your workstation. 2. Follow your normal shutdown procedure. For more information on shutting down your workstation, see Using your HP Workstation. If Autoboot is turned off, the boot sequence automatically stops at the - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 150
from specified path Display or modify a path Search for boot devices COnfiguration menu INformation menu SERvice menu Displays or sets boot values Displays hardware information Displays service commands DIsplay Redisplay the current menu HElp [|] Display help for menu or command - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 151
menu or command RESET Restart the system MAin Return to Main Menu ------ Information Menu: Enter a command or a menu > ------ Service Menu Command Description ------- ----------- MemRead [] PIM [][HPMC|LPMC|TOC] PDT [CLEAR] ChassisCodes [] Read memory and - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 152
wide SCSI bus scsi is the built-in single-ended SCSI bus lan is all connections to the built-in LAN Resetting the Workstation Hard Reset To hard reset your workstation, follow the directions in "Accessing the Boot Console Interface" earlier in this chapter, and then type the following at the prompt - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 153
device (usually the root disk) alternate or alt console or con Your workstation's alternate boot device (usually a DDS-format tape device) Your workstation's primary display device keyboard or key Your workstation's primary ASCII input device To display the current settings for the system paths - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 154
system ships from the factory preset to use a monitor with a specific resolution and frequency. If you replace your workstation's monitor with a different type of monitor, you must reconfigure your workstation to support the new monitor. The Monitor Command The monitor command lets you change your - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 155
is the port to the right on the card when facing the back of the workstation. Graphics device in slot1. If using a Dual Graphics Card, this is the port this is the port to the left on the card when facing the back of the workstation. This is a logical slot, and can only be reached by using the left - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 156
Configuration Menu. From here type: Configuration Menu: Enter command > monitor Enter The screen displays a list of monitors, similar to the following. NOTICE: The J Class workstation currently supports only a 1280x1024, 72 Hz color monitor in either 17-inch or 20-inch size. 9-8 Boot Console - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 157
Enter NOTICE: You can exit at this point by entering x, and the monitor type will not be changed. The screen displays the choice of supported monitors, similar to the following. Follow the directions in the screen prompts and enter the monitor type you want to configure (in this example - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 158
Displaying the Status of the EISA Slots The eisa command lets you identify all EISA cards currently installed on your workstation by showing you the current status of your workstation's four EISA slots. It is available only in the Information Menu. To use the eisa command, from the Information Menu - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 159
ID, read from the EISA card itself. Setting the Auto Boot and Auto Search Flags auto boot and auto search are variables stored in your workstation's non-volatile memory. (Non-volatile memory retains its contents even after power is turned off.) If you reset these flags to new value, the change - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 160
I/O interface testing is performed during the self tests, causing the boot process to take longer. If you are experiencing difficulty in booting your workstation, set fastboot to off and reboot the system. The more extensive testing may reveal the error condition. To display the status of fastboot - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 161
display PIM information for a specific fault, from the Service Menu type the following at the prompt: Service Menu: Enter command > pim processor_number Enter You can ISL environment provides the means to load the operating system (HP-UX) environment. The ISL environment also provides an offline - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 162
you can choose to load an alternate version of the HP-UX operating system. For example, if the usual kernel (/hp-ux for 9.05, and /stand/vmunix for 10.0) on your root disk (fwscsi.6.0) has become corrupted, and you wish to boot your workstation from the backup kernel (/SYSBCKUP for 9.05, and /stand - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 163
or lsautofl - lists the contents of the (HP-UX) autoboot file. D support - boots the Support Tape from the boot device. D readss - changes to UPDATE>. NOTICE: The update command is available only if the workstation is running HP-UX version 10.0. The following commands may be entered at the UPDATE> - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 164
printing is stored in the machine ROM that is overwritten. We recommend that you use a monitor connected to an RS-232 port for updating your workstation. 9-16 Boot Console - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 165
autoboot, 9-11 autosearch, 9-11 commands eisa, 9-10 monitor, 9-8 fastboot, 9-11-9-12 menus, 9-2-9-3 boot console user interface booting the workstation, Initial System Loader, 4-6 LAN station address, 9-12 paths, mnemonic style notation, 9-5 PIM information, 9-13 searching, 9-4 setting the monitor - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 166
support, 9-15 verify, 4-30 xstm, 4-30 configuration, memory, 4-29 configurations FRU, 3-1-3-12 internal storage, 3-1-3-11 memory, 3-10-3-11 workstation, 3-1-3-12 connectors, system unit ac power, 1-16 audio headphone OUT, 1-13 audio line IN, 1-13 audio microphone IN, 1-13 HP HIL, - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 167
7-1 reference manuals, 7-1 service manuals, 7-1 E eisa command, 9-10 EISA or graphics boards, removal and replacement, system unit, 5-29 EISA slots, displaying the status of, 9-10 eject button CD-ROM drive, 1-5 DDS drive, 1-7 environmental specifications, 2-1 exchange part numbers, 5-3 exit command - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 168
system, 6-3 G GSC boards, see graphics boards, 5-29 H headphone jack, CD-ROM drive, 1-5 HP HIL, 1-15 HPAs, I/O modules, 4-27 CD-ROM drive, 1-5 9-15 lsautofl command, 9-15 primpath command, 9-14 readss command, 9-15 support command, 9-15 I I/O assembly, removal and replacement, system unit, 5-38 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 169
codes, 1-8 floppy drive, 1-10 system unit, 1-3, 1-4 M manuals installation, 7-1 reference, 7-1 service, 7-1 memory, allowable configurations, 4-29 memory configuration, 3-10-3-11 , 9-9 monitor-type selection, 3-11 mouse connector, 1-15 N network connectors, 1-15 nonexchange part numbers, 5-3 I-5 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 170
LED, 6-3 processor module, removal and replacement, system unit, 5-19 product description, 1-1-1-2 PS/2 connectors, 1-15 R reference manuals, 1-4, 1-17, 1-21, 2-3, 2-4, 3-1, 4-1, 4-2, 4-30, 7-1 regulatory requirements, 2-3 removable storage device, removal and replacement, system unit, 5-39, 5-42 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 171
4-7 selftest failures, 4-9 serial connector, 1-15 pinout, 1-15 service notes, 8-1 speaker, removal and replacement, system unit, 5-28 command, 4-30 T terminators, 3-1 tools required for service, 5-1 toubleshooting, boot faliure, 4-6 troubleshooting, 4-1 ISL environment, 9-13-9-16 ODE, 9-15 - HP Visualize J5000 | hp Visualize J5000, J7000 workstations service handbook (a4 - Page 172
V verify command, 4-30 W workstation configurations, 3-1-3-12 I-8
Service Handbook
J Class Workstation
HP Part No. A4476–90039
Edition E0496
Update to Service Handbook J Class Workstation
HP Part No. A4081–90605
Hewlett–Packard Company
3404 E. Harmony Rd., Ft. Collins, CO
80525
R