HP Visualize J5000 hp Visualize J5000, J7000 workstations service handbook (a4 - Page 53

Troubleshooting the J Class Workstation

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See Section "Identifying LCD-Indicated Conditions." See Section "Selftest Failures." Boot Manually. See Section "Dealing with a Boot Failure." Run Self Test Diagnostics. Failing FRU Yes Identified? No Run Support Wave Online Tests. See Section "Running System Verification Tests." Start Note any error or status messages. Yes Monitor Blank? No Yes Unrecoverable (HPMC) Error? No Yes Problems Accessing Boot Device? No Failing FRU Yes Identified? No Run ODE Diagnostics. See Section "Running ODE-Based Diagnostics." Replace FRU as Described in Chapter 5. Failing FRU Yes Identified? No Call HP Support. Figure 4-2. Troubleshooting the J Class Workstation Troubleshooting 4-3

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Troubleshooting
4–3
See Section “Identifying
LCD-Indicated Conditions.”
Monitor Blank?
Yes
Yes
No
Start
Note any error
or status messages.
Run Self Test Diagnostics.
Failing FRU
Identified?
Replace FRU as
Described in Chapter 5.
Run ODE Diagnostics.
See Section “Running ODE-Based
Diagnostics.”
Call HP Support.
Run Support Wave Online Tests.
See Section “Running System
Verification Tests.”
Failing FRU
Identified?
Failing FRU
Identified?
No
No
No
Problems
Accessing Boot
Device?
Boot Manually.
See Section “Dealing with a Boot
Failure.”
Yes
Yes
Yes
Unrecoverable
(HPMC) Error?
See Section “Selftest Failures.”
No
No
Yes
Figure 4–2.
Troubleshooting the J Class Workstation