IBM 8676 Hardware Maintenance Manual - Page 105

error, codes

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Note: See "System" on page 112 to determine which components should be replaced by a field service technician. Serial port problems Symptom FRU/action A serial device does not work. For more information about the serial port, see "Serial connector" on page 67. 1. Verify that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct port (see "Input/output connectors" on page 65). 2. Failing serial device. 3. Serial adapter, if installed. 4. System board. Note: See "System" on page 112 to determine which components should be replaced by a field service technician. Software problem Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v Your server has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory address conflict. v The software is designed to operate on your server. v Other software works on your server. v The software that you are using works on another system. If you received any error messages when using the software program, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 2. If you have verified these items and the problem remains, contact your place of purchase. Note: See "System" on page 112 to determine which components should be replaced by a field service technician. Universal Serial Bus (USB) port problems Symptom FRU/action A USB device does not work. v Verify that: - You are not trying to use a USB device during POST if you have a standard (non-USB) keyboard attached to the keyboard port. Note: If a standard (non-USB) keyboard is attached to the keyboard port, the USB is disabled and no USB device will work during POST. - The correct USB device driver is installed. - Your operating system supports USB devices. POST error codes In the following error codes, X can be any number or letter. Chapter 6. Symptom-to-FRU index 95

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Note:
See
“System”
on
page
112
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Serial
port
problems
Symptom
FRU/action
A
serial
device
does
not
work.
For
more
information
about
the
serial
port,
see
“Serial
connector”
on
page
67.
1.
Verify
that:
v
The
device
is
compatible
with
the
server.
v
The
serial
port
is
enabled
and
is
assigned
a
unique
address.
v
The
device
is
connected
to
the
correct
port
(see
“Input/output
connectors”
on
page
65).
2.
Failing
serial
device.
3.
Serial
adapter,
if
installed.
4.
System
board.
Note:
See
“System”
on
page
112
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Software
problem
Symptom
FRU/action
Suspected
software
problem.
1.
To
determine
if
problems
are
caused
by
the
software,
verify
that:
v
Your
server
has
the
minimum
memory
needed
to
use
the
software.
For
memory
requirements,
see
the
information
that
comes
with
the
software.
Note:
If
you
have
just
installed
an
adapter
or
memory,
you
might
have
a
memory
address
conflict.
v
The
software
is
designed
to
operate
on
your
server.
v
Other
software
works
on
your
server.
v
The
software
that
you
are
using
works
on
another
system.
If
you
received
any
error
messages
when
using
the
software
program,
see
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
suggested
solutions
to
the
problem.
2.
If
you
have
verified
these
items
and
the
problem
remains,
contact
your
place
of
purchase.
Note:
See
“System”
on
page
112
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Universal
Serial
Bus
(USB)
port
problems
Symptom
FRU/action
A
USB
device
does
not
work.
v
Verify
that:
–
You
are
not
trying
to
use
a
USB
device
during
POST
if
you
have
a
standard
(non-USB)
keyboard
attached
to
the
keyboard
port.
Note:
If
a
standard
(non-USB)
keyboard
is
attached
to
the
keyboard
port,
the
USB
is
disabled
and
no
USB
device
will
work
during
POST.
–
The
correct
USB
device
driver
is
installed.
–
Your
operating
system
supports
USB
devices.
POST
error
codes
In
the
following
error
codes,
X
can
be
any
number
or
letter.
Chapter
6.
Symptom-to-FRU
index
95