IBM 8676 Hardware Maintenance Manual - Page 113

error, procedures

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Note: See "System" on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 9xxx thru BZxx (SCSI bus error caused by cables, 1. Follow indications at "POST (ISPR) error procedures." termination, defective drives, etc.). Z refers to the specific Follow those instructions before continuing with the channel or channels that cause the error. next steps listed in this index. 2. SCSI cable. 3. SCSI backplane. 4. Hard disk drive. 5. ServeRAID controller. EFFE (Firmware code corrupt or download jumpers are in 1. Flash latest level BIOS and firmware for controller; place) then, remove jumpers. 2. ServeRAID controller. FFFF or other code not listed 1. Follow indications at "POST (ISPR) error procedures." 2. SCSI cable. 3. SCSI backplane. 4. Hard disk drive. 5. ServeRAID controller. POST (ISPR) error procedures Use the ISPR error procedures to help you solve ServeRAID problems. A complete list of error codes is listed at "ServeRAID error codes" on page 101. Note: Where the ISPR Error Procedures refer to a SCSI backplane, see the chapter of this publication that concerns service replaceable units. EF10 (Default ISPR) 1. No ISPR error present. 9ZXX thru BZXX (SCSI bus error caused either by cables, termination, defective drives, etc.) 1. Isolate between SCSI subsystem and controller by disconnecting all SCSI cables from suspect card, and reboot. CAUTION: Do not press F5. Doing so changes the server's configuration. If an ISPR error is still present, perform the following actions until the error is no longer present: a. Reseat the controller b. Replace the controller Notes: a. SCSI channel cable details, if any, appear elsewhere in this publication. b. The adapter/controller detects a configuration change. Do not choose Save Changes. Instead, press F10 to bypass any options to this effect. 2. If ISPR error is EF10 after disconnecting cables: a. Identify which channel is causing the error by the second digit (Z) of the original ISPR code as indicated in the following table: Chapter 6. Symptom-to-FRU index 103

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Note:
See
“System”
on
page
112
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Error
code/symptom
FRU/action
9
xxx
thru
BZ
xx
(SCSI
bus
error
caused
by
cables,
termination,
defective
drives,
etc.).
Z
refers
to
the
specific
channel
or
channels
that
cause
the
error.
1.
Follow
indications
at
“POST
(ISPR)
error
procedures.”
Follow
those
instructions
before
continuing
with
the
next
steps
listed
in
this
index.
2.
SCSI
cable.
3.
SCSI
backplane.
4.
Hard
disk
drive.
5.
ServeRAID
controller.
EFFE
(Firmware
code
corrupt
or
download
jumpers
are
in
place)
1.
Flash
latest
level
BIOS
and
firmware
for
controller;
then,
remove
jumpers.
2.
ServeRAID
controller.
FFFF
or
other
code
not
listed
1.
Follow
indications
at
“POST
(ISPR)
error
procedures.”
2.
SCSI
cable.
3.
SCSI
backplane.
4.
Hard
disk
drive.
5.
ServeRAID
controller.
POST
(ISPR)
error
procedures
Use
the
ISPR
error
procedures
to
help
you
solve
ServeRAID
problems.
A
complete
list
of
error
codes
is
listed
at
“ServeRAID
error
codes”
on
page
101.
Note:
Where
the
ISPR
Error
Procedures
refer
to
a
SCSI
backplane,
see
the
chapter
of
this
publication
that
concerns
service
replaceable
units.
EF10
(Default
ISPR)
1.
No
ISPR
error
present.
9
ZXX
thru
B
ZXX
(SCSI
bus
error
caused
either
by
cables,
termination,
defective
drives,
etc.)
1.
Isolate
between
SCSI
subsystem
and
controller
by
disconnecting
all
SCSI
cables
from
suspect
card,
and
reboot.
CAUTION:
Do
not
press
F5.
Doing
so
changes
the
server’s
configuration.
If
an
ISPR
error
is
still
present,
perform
the
following
actions
until
the
error
is
no
longer
present:
a.
Reseat
the
controller
b.
Replace
the
controller
Notes:
a.
SCSI
channel
cable
details,
if
any,
appear
elsewhere
in
this
publication.
b.
The
adapter/controller
detects
a
configuration
change.
Do
not
choose
Save
Changes
.
Instead,
press
F10
to
bypass
any
options
to
this
effect.
2.
If
ISPR
error
is
EF10
after
disconnecting
cables:
a.
Identify
which
channel
is
causing
the
error
by
the
second
digit
(Z)
of
the
original
ISPR
code
as
indicated
in
the
following
table:
Chapter
6.
Symptom-to-FRU
index
103