Konica Minolta bizhub C360 bizhub C220/C280/C360 Fax Driver Operations User Ma - Page 62

bizhub C360/C280/C220

5-2

5.1

Cannot send faxes

5

5

Troubleshooting

This chapter describes troubleshooting procedures.

5.1

Cannot send faxes

This section describes how to solve issues and problems that you may encounter while using the printer.

If you cannot send a fax even when you have completed the sending procedure, check the following items

in order from beginning to end.

If the problem recurs after you have checked the above items, refer to the [User's Guide Copy Operations],

[User's Guide Network Scan/Fax/Network Fax Operations], and [User's Guide Print Operations].

Problem

Possible Cause

Remedy

A message saying "Printer is not

connected" or "Print Error" ap-

pears on the computer screen.

The fax driver specified when

sending may not be supported

by the printer controller.

Check the specified printer name.

The network or USB cable may

be disconnected.

Check that the cable is correctly

connected.

An error may have occurred on

this machine.

Check the control panel of this

machine.

Memory may be insufficient.

Check whether a test page can

be sent.

Print processing on the compu-

ter finished, but transmission

does not start.

The fax driver specified when

sending may not be supported

by the printer controller.

Check the specified printer name.

The network or USB cable may

be disconnected.

Check that the cable is correctly

connected.

An error may have occurred on

this machine.

Check the control panel of this

machine.

Unprocessed jobs may remain

on this machine and be waiting

to be processed.

Check the processing order for

the job using Job List on the con-

trol panel of this machine.

When the account track is ena-

bled, you may have entered an

unregistered account name and

password.

Enter the correct account name

and password.

When the user authentication is

enabled, you may have entered

an unregistered user name or

password.

Enter the correct user name or

password.

Memory of the computer may be

insufficient.

Check whether a test page can

be sent.

Network connection with the

printer controller is not estab-

lished (when connecting via the

network).

Contact your network administra-

tor.

This machine may be in the en-

hanced security mode.

Configure authentication settings

in the enhanced security mode.

For details, contact your network

administrator.

Section	Page
Table of contents	2
1 Introduction	5
1.1 About this manual	5
1.1.1 Configuration of this manual	5
1.1.2 Elliptical expression	5
1.1.3 Screen shots used in this manual	5
1.1.4 Explanation of manual conventions	6
2 Overview	8
2.1 Printer controller	8
2.1.1 Roles of printer controller	8
2.1.2 PC-FAX transmission procedures	8
2.2 Operating environment	10
2.2.1 Connectable computers and OS	10
Windows	10
2.3 Setup procedures	11
2.3.1 For network connection	11
2.3.2 For local connection	11
3 Installation of Fax Driver	13
3.1 Connection method and installation procedure	13
3.1.1 Windows Vista/Server 2008	13
3.1.2 Windows 2000/XP/Server 2003	14
3.1.3 Windows NT4.0	14
3.2 Installer-based auto install	15
3.2.1 Operating environment of the installer	15
3.2.2 Settings of this machine	15
TCP/IP settings of this machine	15
RAW port number/IPP setting of this machine	16
3.2.3 Installing	16
3.3 Installation using Add Printer Wizard	20
3.3.1 Settings of this machine	20
TCP/IP settings of this machine	20
RAW port number setting of this machine	20
LPD setting of this machine	20
3.3.2 Windows Vista/Server 2008	20
3.3.3 Windows XP/Server 2003	23
3.3.4 Windows 2000/NT 4.0	26
3.4 Installing using plug and play	28
3.4.1 Windows Vista/Server 2008	28
3.4.2 Windows XP/Server 2003	28
3.4.3 Windows 2000	29
3.5 Uninstalling the fax driver	30
3.5.1 When the fax driver uninstaller is installed	30
3.5.2 When the fax driver uninstaller is not installed	30
4 Fax Driver Setting	33
4.1 Sending a fax	33
4.1.1 Sending operation	33
4.1.2 Selecting a recipient from a phone book	34
4.1.3 Selecting a recipient from an address book	35
4.1.4 Configuring the transmission conditions	37
4.1.5 Creating a fax cover sheet	37
4.2 Settings	40
4.2.1 Common Settings	40
4.2.2 [FAX] tab	41
4.2.3 [Basic] tab	42
4.2.4 [Layout] tab	42
4.2.5 [Stamp/Composition] tab	42
4.2.6 [Quality] tab	42
4.2.7 [Configure] tab	42
4.2.8 [Settings] tab	43
4.3 Configuring the [FAX] tab settings	44
4.4 Configuring the [Basic] tab settings	45
4.4.1 Configuring a custom size	45
4.4.2 Configuring user authentication settings	46
4.4.3 Configuring account track settings	47
4.5 Configuring the [Layout] tab settings	48
4.5.1 Combining pages (N in 1 or performing Poster Mode printing)	48
4.6 Configuring the [Stamp/Composition] tab	49
4.6.1 Sending by printing a watermark	49
4.6.2 Editing a watermark	49
4.7 Configuring the [Quality] tab settings	51
4.8 Configuring the [Configure] tab settings	52
4.8.1 Selecting the option	52
4.8.2 Changing the encryption passphrase	53
4.9 Using phone books	54
4.9.1 Adding recipients to a phone book	54
4.9.2 Editing a phone book	56
Changing the personal information	56
Changing group membership	56
Changing a group name	56
Creating a folder	57
Searching for personal information	57
4.10 Saving the fax driver settings	58
4.10.1 Saving the settings	58
4.10.2 Recalling settings	59
4.10.3 Editing settings	59
4.10.4 Importing settings/Exporting settings	59
5 Troubleshooting	62
5.1 Cannot send faxes	62
5.2 Cannot configure settings/cannot send faxes according to the settings	63
5.2.1 Error message	63
6 Appendix	65
6.1 Glossary	65
7 Index	70
7.1 Index by item	70
A to W	70
7.2 Index by button	71

Konica Minolta bizhub C360 bizhub C220/C280/C360 Fax Driver Operations User Ma - Page 62

Cannot send faxes - scan to usb

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