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Troubleshooting computer problems, Diagnosing problems, Troubleshooting

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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • "Diagnosing problems" on page 135 • "Troubleshooting" on page 135 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. Notes: • The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. It also can be downloaded from http://www.lenovo.com/diagnose. • If you are using other Windows operating system rather than Windows 7, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the hard disk drive to the factory default state. For more information, see "Creating and using a recovery media" on page 63. To run the Lenovo Solution Center program on the Windows 7 operating system, see "Accessing ThinkVantage applications on the Windows 7 operating system" on page 15. For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative. Troubleshooting If your computer has an error, it typically displays a message or an error code, or a beep sounds when you turn it on. When you experience a problem, refer to the corresponding sections in this topic to try to solve the problem by yourself. Computer stops responding Print these instructions now and keep it with your computer for reference later. If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard), do the following: 1. Press and hold the power button until the computer turns off. After the computer is turned off, restart by pressing the power button. If the computer does not turn on, continue with step 2. Note: Do not remove the battery and the ac power adapter to reset the computer. © Copyright Lenovo 2012 135

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	19
Locating computer controls, connectors, and indicators	19
Front view	19
Right-side view	22
Left-side view	23
Bottom view	25
Rear view	26
Status indicators	26
Locating important product information	28
Machine type and model label	29
FCC ID and IC Certification number label	29
Certificate of Authenticity label	30
Features	30
Specifications	32
Operating environment	32
ThinkVantage Technologies and software	33
Accessing ThinkVantage applications on the Windows 7 operating system	33
ThinkVantage applications	35
Chapter 2. Using your computer	39
Register your computer	39
Frequently asked questions	39
Special keys and buttons	41
Function key combinations	41
Volume and mute buttons	42
Windows key	44
Using the UltraNav pointing device	44
Using the TrackPoint pointing device	45
Using the touch pad	46
Disabling the UltraNav pointing device and using an external mouse	47
Adding the UltraNav icon to the system tray	47
Power management	47
Checking battery status	47
Using the ac power adapter	47
Charging the battery	48
Maximizing battery life	48
Managing your battery power	48
Power-saving modes	49
Handling the battery	50
Connecting to the network	51
Ethernet connections	51
Wireless connections	51
Presentations and multimedia	55
Changing display settings	55
Connecting a projector or external display	55
Setting up a presentation	58
Using the Extend desktop function	58
Using the NVIDIA Optimus Graphics feature	59
Using the color sensor	59
Using audio features	60
Using the integrated camera	60
Using the optical drive	61
Using an ExpressCard, a flash media card, or a smart card	61
Chapter 3. You and your computer	65
Accessibility and comfort	65
Ergonomic information	65
Comfort	66
Accessibility information	66
Traveling with your computer	67
Travel tips	67
Travel accessories	68
Chapter 4. Security	69
Attaching a mechanical lock	69
Using passwords	69
Passwords and sleep mode	69
Typing passwords	69
Power-on password	70
Hard disk passwords	70
Supervisor password	72
Hard disk security	74
Setting the security chip	75
Using the fingerprint reader	76
Notice on deleting data from your hard disk drive or solid state drive	79
Using and understanding firewalls	80
Protecting data against viruses	80
Chapter 5. Recovery overview	81
Creating and using a recovery media	81
Performing backup and recovery operations	82
Using the Rescue and Recovery workspace	83
Creating and using a rescue medium	84
Reinstalling preinstalled applications and device drivers	85
Solving recovery problems	86
Chapter 6. Replacing devices	87
Static electricity prevention	87
Replacing the Ultrabay device	87
Replacing the battery	88
Replacing the SIM card	90
Replacing the hard disk drive or solid state drive	91
Replacing the keyboard	94
Replacing and installing a memory module	98
Replacing the wireless LAN card	102
Installing and replacing the wireless WAN card	105
Replacing the backup battery	108
Chapter 7. Enhancing your computer	111
Finding ThinkPad options	111
Using the Serial Ultrabay Enhanced feature	111
Performing a hot or a warm swap	111
Installing a secondary hard disk drive	112
Using the extended life battery	116
ThinkPad port replicators and docking stations	118
Front view	119
Rear view	121
Attaching a ThinkPad port replicator or docking station	123
Detaching a ThinkPad port replicator or docking station	125
Security feature	126
Using the system lock key	126
Chapter 8. Advanced configuration	127
Installing a new operating system	127
Before you begin	127
Installing the Windows 7 operating system	128
Installing device drivers	129
ThinkPad Setup	130
Main menu	130
Config menu	131
Date and time menu	138
Security menu	138
Startup menu	142
Restart menu	143
Updating your system UEFI BIOS	144
Using system management	144
System management	144
Setting management features	145
Chapter 9. Preventing problems	147
General tips for preventing problems	147
Making sure device drivers are current	148
Taking care of your computer	149
Cleaning the cover of your computer	151
Chapter 10. Troubleshooting computer problems	153
Diagnosing problems	153
Troubleshooting	153
Computer stops responding	153
Spills on the keyboard	154
Error messages	154
Errors without messages	156
Beep errors	157
Memory module problems	157
Networking problems	157
Problems with the keyboard and other pointing devices	159
Problems with the display and multimedia devices	160
Fingerprint reader problems	163
Battery and power problems	164
Problems with drives and other storage devices	167
A software problem	168
Problems with ports and connectors	168
Chapter 11. Getting support	171
Before you contact Lenovo	171
Getting help and service	171
Using diagnostic programs	172
Lenovo support Web site	172
Calling Lenovo	172
Purchasing additional services	173
Appendix A. Regulatory information	175
Wireless related information	175
Location of the UltraConnect wireless antennas	176
Locating wireless regulatory notices	177
Export classification notice	177
Electronic emissions notices	177
Federal Communications Commission Declaration of Conformity	177
Industry Canada Class B emission compliance statement	177
European Union - Compliance to the Electromagnetic Compatibility Directive	178
German Class B compliance statement	178
Korea Class B compliance statement	179
Japan VCCI Class B compliance statement	179
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	179
Lenovo product service information for Taiwan	179
Appendix B. WEEE and recycling statements	181
EU WEEE statements	181
Battery recycling information for Japan	181
Battery recycling information for Brazil	182
Battery recycling information for Taiwan	182
Battery recycling information for European Union	183
Battery recycling information for United States and Canada	183
Appendix C. ENERGY STAR model information	185
Appendix D. Notices	187

Match case Limit results 1 per page

Chapter 10.

Troubleshooting computer problems

This chapter provides information on what to do if you experience a problem with your computer.

•

“Diagnosing problems” on page 135

•

“Troubleshooting” on page 135

Diagnosing problems

If you experience problems with your computer, use the Lenovo Solution Center program as a starting

point for solving them.

Notes:

•

The Lenovo Solution Center program is available only on models preinstalled with the Windows 7

operating system. It also can be downloaded from http://www.lenovo.com/diagnose.

•

If you are using other Windows operating system rather than Windows 7, go to

http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer.

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It

combines diagnostic tests, system information collection, security status, and support information, along

with hints and tips for maximum system performance.

When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery

media, which you can use to restore the hard disk drive to the factory default state. For more information,

see “Creating and using a recovery media” on page 63.

To run the Lenovo Solution Center program on the Windows 7 operating system, see “Accessing

ThinkVantage applications on the Windows 7 operating system” on page 15.

For additional information, refer to the Lenovo Solution Center help system.

Note:

If you are unable to isolate and repair the problem yourself after running the program, save and print

the log ﬁles created by the program. You will need the log ﬁles when you speak to a Lenovo technical

support representative.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or a beep sounds when

you turn it on. When you experience a problem, refer to the corresponding sections in this topic to try to

solve the problem by yourself.

Computer stops responding

Print these instructions now and keep it with your computer for reference later.

If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard),

do the following:

1. Press and hold the power button until the computer turns off. After the computer is turned off, restart by

pressing the power button. If the computer does not turn on, continue with step 2.

Note:

Do not remove the battery and the ac power adapter to reset the computer.

135